Extended Stay America Select Suites - Greenville - Haywood Mall

Business response:

Thank you for your feedback regarding your stay. Please accept our apologies for the cleanliness issues you experienced while you were here. We assure you that what you experienced is not acceptable by our standards, and we will be reviewing and altering our guidelines to provide a more wonderful experience for every guest entering our doors. We have also asked our pest control provider to service our hotel immediately. We hope you will give us a chance to redeem ourselves the next time you are in this area. Sincerely, Hote... read more

Business response:

Thank you for taking the time to evaluate your stay. We apologize for the difficulties you experienced while you were here. Please be assured that we have discussed your feedback with the concerned teams, and we’re taking appropriate steps to prevent such situations from happening again. We hope you will give us an opportunity to redeem ourselves in the future. Sincerely, Hotel Management 

Business response:

Thank you for the glowing review of Extended Stay America. We're delighted to know you loved your well-appointed room and that you were impressed with the service provided by our associates. We appreciate the recognition of our efforts and look forward to welcoming you back. Sincerely, Hotel Management 

Business response:

We truly care about delivering excellent service and accommodations to all of our guests and we are sorry for the issues you encountered. Your feedback has been shared with every department involved. We are working hard to deliver the type of hospitality that you should always expect from us, and we hope you will consider giving us another chance on your next visit to the area. Sincerely, Hotel Management 

Business response:

Jonathan, thank you for posting a review of your stay. We apologize for the slow Wi-Fi connection you experienced and for the inconvenience you had due to our hotel policy. Please know our service provider has been made aware of the problem and we are working to ensure we have the proper connectivity throughout the hotel. Also, know to ensure the cleanliness of kitchenware upon check-in, brand standards require us to make these items available at the front desk rather than leaving them in the rooms. We hope you will give us ... read more

Business response:

Thank you for posting a review of your visit. We're glad you liked our pet-friendly hotel, but we're sorry for your disappointment with the in-suite amenities. Please know our suites are designed for guests staying multiple nights desiring home-like living, these guests often bring their own bath amenities such as hairdryers and toiletries, but these items are also available and complimentary at the front desk at any time. We’re sorry if this was not explained to you at the time of check-in. We hope this unfortunate situatio... read more

Business response:

Jennifer, thank you for the fantastic feedback of Extended Stay America. We are delighted to know you were impressed with our ideal location and that you had a great stay with us. We hope to welcome you back soon for another enjoyable stay. Sincerely, Hotel Management 

Business response:

Christopher, thank you for your 5-star rating. We are delighted to know you loved each and every aspect of our hotel. We hope to welcome you back soon at Extended Stay America. Sincerely, Hotel Management 

Business response:

Thank you for your review of our hotel. We're sorry for the average condition of your room. We assure you we have staff scheduled daily to perform routine maintenance throughout the hotel and we inspect the property to make sure we are not overlooking any areas that need work. We will absolutely be more diligent in our efforts. Please consider coming back so we can make your next trip pleasant in every respect. Sincerely, Hotel Management