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Extended Stay America Select Suites - Greenville - Haywood Mall
- Hotels
- Greenville, SC
About this business
Location details
530 Woods Lake Rd., Greenville, SC, 29607, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
Thank you for your 5-star rating. We are delighted to know you loved each and every aspect of our hotel. We hope to welcome you back soon at Extended Stay America. Sincerely, Hotel Management
I did find a condom, nasty towels, and a needle in the room. They staff apologized, no extra nights were offered or the manager didn’t even come to apologize. It was upsetting, they put us in another room that had a bunch of takeout food in the fridge still that stunk and candy wrappers all where the pull-out sofa was. We didn’t complain about this. I hate complaining but that was my experience there. The rooms are great, just wish the staff/management was more concerned. The business aspect was poorly handled. Like I said; ... read more
Business response:
Thank you for sharing the specifics of your stay with us. We apologize for the cleanliness issues you encountered in your rooms. We have checklists in place to inspect every suite after it has been serviced. Unfortunately, we missed something during this process, and for that we’re sorry. We have shared your concerns with our housekeeping team, and we’re working with them so we can redouble our efforts to ensure all the procedures are being followed thoroughly. Please consider coming back so we can make your next trip pleasa... read more
Business response:
Glenn, thank you for rating your stay at Extended Stay America. Nothing is more important than your satisfaction, so we are delighted you gave us a perfect score. We appreciate your business and look forward to seeing you again soon. Sincerely, Hotel Management
Business response:
We are so glad you enjoyed your time at Extended Stay America. Thank you for your nice rating, and we look forward to your next visit. Sincerely, Hotel Management
Business response:
Patricia, thanks for the perfect rating. We are glad you had a wonderful time at Extended Stay America. It was a pleasure having you as our guest, and we look forward to welcoming you back for another outstanding experience. Sincerely, Hotel Management
The room had a terrible cigarette smoke smell and Bathroom door was coming off the hinge. There was no coffee in lobby or in room. Coffee was available in the morning though!
Business response:
Pam, thank you for your review. We apologize for the smoke smell you experienced in your room and for the maintenance issue you experienced with your door. Even though our guest rooms are smoke-free, we occasionally have violations of this rule. We take these incidents seriously, and we thank you for bringing this to our attention. We have also shared your feedback with the concerned teams, and they are fixing the door immediately. We hope you will give us a chance to redeem ourselves the next time you are in this area. Sin... read more
There was a dead bug on the counter...And it took about an hour for me to get a functioning remote. The TV was defective, power cycled often
Business response:
Please accept our sincere apologies for the issues you experienced in your room. We are meeting with the housekeeping and maintenance teams to discuss this situation and reiterate the importance of impeccable customer service and attention to detail. Please give us another opportunity to provide you with a better experience on your next stay. Sincerely, Hotel Management
The staff was amazing. Very very helpful with everything that we needed. I will definitely be staying here in the future.
Business response:
Thank you for choosing Extended Stay America and taking the time to review your stay. Our staff works hard to ensure each guest has a great experience. Even though we are here to please, it is always nice to be recognized for a job well done. It was a pleasure to have you as our guest, and we look forward to welcoming you back again soon. Sincerely, Hotel Management
No way to get to my room with my luggage without going up and down stairs, bottom floor was like a creepy old dormitory rather than a hotel, a smell of stale smoke throughout. Also no maid service for three days.
Business response:
First and foremost, we would like to offer you our apologies for the inconveniences that you experienced during your stay with us. Your concerns have been immediately brought to the attention of our housekeeping for review and action. We are also sorry if our housekeeping policy was not shared with you at the time of your check-in. This service is done on a weekly basis to respect the privacy of our long-term guests so as to offer minimal intrusion. We hope you will give us a chance to impress you on a future visit. Sincere... read more
Frequently asked questions about Extended Stay America Select Suites - Greenville - Haywood Mall
How is Extended Stay America Select Suites - Greenville - Haywood Mall rated?
Extended Stay America Select Suites - Greenville - Haywood Mall has a 3.7 star rating with 1,315 reviews.
When is Extended Stay America Select Suites - Greenville - Haywood Mall open?
Extended Stay America Select Suites - Greenville - Haywood Mall is open now. It will close tomorrow at 12:00 a.m.