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Extended Stay America Select Suites - Greenville - Haywood Mall
- Hotels
- Greenville, SC
About this business
Location details
530 Woods Lake Rd., Greenville, SC, 29607, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
Thank you for taking the time to post your feedback. It is disheartening to read that we did not live up to our usual standards, and we're truly sorry your stay was less than satisfactory. We hope you will give us another chance to provide you with a better experience. Sincerely, Hotel Management
Horrible experience The room was filthy. It appeared as if the carpet wasn’t cleaned for months. The middle walk areas might have been vacuumed, but every where else was filthy. Our entry cards didn’t work half the time that we stayed. The front entrance door didn’t work most of the week that we were at this facility. We have stayed at ExtendedStay America all over the country & none have ever been even close to as run down & filthy as this facility!
Business response:
Thank you for feedback of your recent stay. We are very disappointed to see that your feedback referenced the description of our hotel as "filthy". Our promise to our guest includes a commitment to providing a clean, fresh environment and we are very sorry that did not happen when you were here. We are very concerned about your experience and have immediately brought this to the attention of our housekeeping for review and action. Please know this is not usual for us, and we do hope you give us another chance in the future. ... read more
Business response:
Thank you for taking the time to post your feedback. It is disheartening to read that we did not live up to our usual standards, and we're truly sorry your stay was less than satisfactory. We hope you will give us another chance to provide you with a better experience. Sincerely, Hotel Management
Slow start We requested a recliner for my husband but it didn’t work plus the shower head sprayed water all over the entire bathroom. Both were fixed the second night but a horrible start
Business response:
Linda, thank you for choosing Extended Stay America. We are sorry for the issues you encountered in your room, but we are glad to know our associates fixed the problem to your satisfaction. We appreciate your business and look forward to seeing you back soon. Sincerely, Hotel Management
Business response:
William, we are disappointed to see that we did not live up to our typical standards, and we are truly sorry your stay was not to your expectation. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations. Sincerely, Hotel Management
Piece of ceiling was missing in the hallway & we had no house keeping. Lights in room are very dim. Pool is filled with cement.
Business response:
Thank you for staying at our hotel. We apologize for the issues you experienced. We will certainly share your observations with the appropriate individuals and apply corrective actions. Please know, our housekeeping is done on a weekly basis to respect the privacy of our guests, but we are happy to offer this service to you at a minimal fee. We hope to have another opportunity to welcome you back soon. Sincerely, Hotel Management
Disappointed Not good.
Business response:
Thank you for taking the time to post your feedback. It is disheartening to read that we did not live up to our usual standards, and we're truly sorry your stay was less than satisfactory. We hope you will give us another chance to provide you with a better experience. Sincerely, Hotel Management
The water pressure in my shower was pretty much nonexistent so I had to rinse my hair multiple times. Overall, friendly staff and clean rooms. Wish it offered breakfast too
Business response:
Thanks for evaluating your stay. We are glad to read you liked the cleanliness of your room and the service provided by our staff. However,we hope you will accept our apologies for problems with the plumbing in your room and for the inconvenience as we worked to correct those problems. We certainly hope you will come back for a problem-free visit the next time you are in the area. Sincerely, Hotel Management
Didnt like dogs barking all night in the hallway. Doors to outside proped open with rocks.
Business response:
Thank you for being our guest. We are so sorry your peace was disturbed by dog’s barking. If this happens on your next visit please let our desk staff know as we do have a pet policy to ensure our guests are not disturbed. We appreciate your business and hope this will not deter you from staying with us again. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Greenville - Haywood Mall
How is Extended Stay America Select Suites - Greenville - Haywood Mall rated?
Extended Stay America Select Suites - Greenville - Haywood Mall has a 3.7 star rating with 1,315 reviews.
When is Extended Stay America Select Suites - Greenville - Haywood Mall open?
Extended Stay America Select Suites - Greenville - Haywood Mall is open now. It will close tomorrow at 12:00 a.m.