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Extended Stay America Select Suites - Greenville - Haywood Mall
- Hotels
- Greenville, SC
About this business
Location details
530 Woods Lake Rd., Greenville, SC, 29607, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The room was fine for a work trip. Coffee was terrible. had a bit of mold under the kitchen sink.
Business response:
Thank you for the feedback about your stay at our hotel. We are glad our location was perfect for your business needs, but we are sorry for the issues you encountered and the inconvenience it caused. We hope you will give us another opportunity to provide you with the excellent experience you deserve. Sincerely, Hotel Management
Nice hotel. Close to mall and other shops are walking distance.
Business response:
Thank you for staying at Extended Stay America. We are glad you had a nice time here and that you liked our convenient location. We hope to have the opportunity to welcome you back again soon. Sincerely, Hotel Management
Great .otel Excellent! Could not have been better.
Business response:
Joann, thanks for the 5-star review of Extended Stay America. We are thrilled to know your stay was a great one. On behalf of everyone here, we thank you for the recognition and invite you to visit us again soon. Sincerely, Hotel Management
Business response:
Thank you for taking the time to post your feedback. It is disheartening to read that we did not live up to our usual standards, and we're truly sorry your stay was less than satisfactory. We hope you will give us another chance to provide you with a better experience. Sincerely, Hotel Management
Guest above my room very loud bumping. I enjoyed the breakfast bar and coffee. The staff was very cordial
Business response:
Margie, thank you for choosing Extended Stay America. We are glad to know you were impressed with our courteous associates and that you also loved our delicious grab-and-go breakfast offerings. We wish we had the opportunity to address the noise issue while you were here as we would have done our best to ensure you were comfortable. We appreciate your feedback and hope you will come back to see us soon. Sincerely, Hotel Management
They double charged me for one night and there was people hanging around the facility and room. Felt very unsafe.
Business response:
Thank you for being our guest and for taking time to leave feedback. We are sorry for the issues you had with your bill and the inconvenience it caused. We want all of our guests to have a comfortable and stress-free stay, and we apologize for the mix up. Our front-desk team is always available to help you, so please feel free to reach out to them for any queries that you may have. We hope the positive aspects of your visit will encourage you to choose us again in the future. Hotel Management
Clean and Convenient There were steps to go anywhere. Steps up to breakfast room and then again down a flight of steps to get to the first floor. Once you had a room key, you could access a back door from the first floor without steps. Thank goodness!!! The room was stripped of anything for the kitchen so no cups, plates, silverware, or absolutely anything. There was no hair dryer as advertised. I had to call front desk and do all the steps...a flight up and then a flight down to get to front desk to be handed a very used w... read more
Business response:
Thank you for staying at our hotel. Although we are happy to know you liked your clean room, but we are sorry for your disappointment with our in-room amenities. To ensure cleanliness of kitchenware upon check-in, brand standards require us to make these items available at the front desk rather than leaving them in the suites, and our team gladly delivers them to your suite. Your feedback is appreciated, and we will remind our front-desk to communicate this more clearly going forward. We appreciate your business and hope to ... read more
Business response:
Thank you for being our guest. We are sorry you did not enjoy your stay, and we apologize for failing to live up to your expectations. We hope you will return so that we can have an opportunity to provide you with a better experience. Sincerely, Hotel Management
Good price but lack quality For a smoke free facility, the presence of second hand smoke was very obvious and offensive in the hallways. Bathtub was heavily stained with grease or some type of dye. Not sure whether to blame the hotel or inconsiderate guests but did not appreciate the loud music and people enjoying themselves in the parking lot at 1am.
Business response:
Thank you for staying at our hotel and for letting us know about your experience. We truly care about delivering excellent service to all of our guests, and we are sorry for the issues you encountered. Your feedback has been shared with every department involved. We are working hard to deliver the type of hospitality that you should always expect from us, and we hope you will consider giving us another chance on your next trip to the area. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Greenville - Haywood Mall
How is Extended Stay America Select Suites - Greenville - Haywood Mall rated?
Extended Stay America Select Suites - Greenville - Haywood Mall has a 3.7 star rating with 1,315 reviews.
When is Extended Stay America Select Suites - Greenville - Haywood Mall open?
Extended Stay America Select Suites - Greenville - Haywood Mall is open now. It will close tomorrow at 12:00 a.m.