Extended Stay America Select Suites - Greenville - Haywood Mall

Business response:

Brandon, we appreciate you taking the time to share your positive rating regarding your experience at Extended Stay America. We are glad you enjoyed your visit and that our facilities and service were to your satisfaction. We hope to be your first choice every time you visit this area. Sincerely, Hotel Management 

Business response:

Thank you for being our guest. We are pleased overall you enjoyed your stay and hope to have another opportunity of welcoming you back soon for a much better experience. Sincerely, Hotel Management 

Business response:

Thanks for being our guest. We sincerely apologize for not meeting your expectations with regard to your room while you were here and the inconvenience it caused to you. Your feedback regarding odor and cleanliness is shared with the concerned team to ensure that remedial steps are taken immediately to ensure such problems aren’t repeated going ahead. Your concern for the breakfast offerings will be discussed with our Brand Leaders when updating our selections moving forward. Please give us another chance to accommodate you ... read more

Business response:

We apologize our facilities and service were not up to your expectations and the inconvenience these caused. We can assure you that what you experienced is not acceptable, and we will be reviewing our guidelines to provide an improved experience for every guest entering our doors. We regret and hope to have a future opportunity to restore your confidence in us. Sincerely, Hotel Management 

Business response:

It was a pleasure to have you as our guest at Extended Stay America. We’re delighted to know you liked the excellent service provided by our staff. This is what we strive to do every day, so thank you for acknowledging our efforts. We appreciate your feedback and assure you that we will share it with the concerned department. On behalf of everyone here, we invite you to stay with us again the next time you visit Greenville. Sincerely, Hotel Management 

Business response:

Thank you for reviewing your stay. We are thrilled you liked our proximity to various places and that you had an enjoyable stay. All of us at Extended Stay America would love to serve you again soon. Sincerely, Hotel Management 

Business response:

Thank you for staying at Extended Stay America. We are glad to know you had an enjoyable stay and that you were satisfied with all that we have to offer. It was a pleasure having you here, and we look forward to welcoming you back when in the area. Sincerely, Hotel Management 

Business response:

Thank you for reviewing Extended Stay America. We are sorry for the noise issue you encountered and regret the inconvenience caused. We would have loved the opportunity to resolve this while you were here and would have moved you to another room upon request. On a positive note, we're pleased you liked our well-kept property at a fair price. We hope this incident will not deter your otherwise great stay, and we invite you to visit us again soon. Sincerely, Hotel Management 

Business response:

Thank you for being our guest at Extended Stay America. We are glad to know your stay with us was comfortable and that you were satisfied with our service and facilities. It was a pleasure serving you, and we look forward to hosting you again soon. Sincerely, Hotel Management