This profile has been claimed by the business owner or representative.
Extended Stay America Select Suites - Greenville - Haywood Mall
- Hotels
- Greenville, SC
About this business
Location details
530 Woods Lake Rd., Greenville, SC, 29607, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Poor representative of the chain Room was located on the ground/lower level. Signs posted clearly state the non smoking policy of the hotel but the room distinctly smelled of cigarette smoke as if it had been converted to non smoking but not cleaned properly. The lighting in the room was very dim leaving two options, either leave the curtains open with no privacy or close them and use every light in the room for decent brightness. There were no privacy shades or curtains. The room ac fan had to be run almost continuously or ... read more
Business response:
Thank you for choosing to stay at our hotel. We are sorry for the unpleasant odor you experienced. Our housekeeping director has been made aware of this issue, and we will certainly be addressing this with our entire cleaning staff. Additionally, please know that we have strict policies and procedures in place to prevent bedbug infestations. As your review is anonymous, we would appreciate additional information to identify the room you occupied so we may properly investigate and follow up. We apologize for this and hope you... read more
Great place to stay.
Business response:
Quamar, thank you for staying at Extended Stay America. We are delighted to read you had an enjoyable time with us. It was a pleasure to have you as our guest, and we hope to see you again soon. Sincerely, Hotel Management
Good rooms, lacking on the details The room was clean and freshly painted. Overall, the facility was adequate and comfortable. It’s the details where it fell short: bathroom sink didn’t drain (but was fixed the next day), no hangers in closet (but they scrounged up three upon request) and the “continental breakfast” was very sad. On the first day, it was instant oatmeal, granola bars, and packaged muffins. That would have been enough to satisfy me had it been consistently maintained, but the rest of the week, it was nothing ... read more
Business response:
Thank you for being our guest. Although you liked the cleanliness of your room, we are sorry you were not happy with our in-room amenities. Your concerns will be shared with my concerned team members. We will also make a note of your feedback as we plan any changes to our complimentary grab-and-go breakfast. I hope you will return so we can make it up to you. Sincerely, Hotel Management
Britts Birthday Weekend Overall EVERTHING good except the being woke up by the 3am Party going on below us. Once the front desk was informed of the issue it was taken care of quickly.
Business response:
John, thank you for choosing to stay at Extended Stay America. We are glad to know you had a good time here and were satisfied with all the aspects we offer. It was a pleasure hosting you, and we hope to see you again soon. Sincerely, Hotel Management
Not what I was expecting but the staff were wonderful.
Business response:
Thank you for sharing your comments. We are happy to know you liked our courteous associates, but we are sorry for the inconveniences you had while you were here. We hope you give us another chance to serve you better in the future. Sincerely, Hotel Management
Great choice The staff was very friendly and helpful
Business response:
Eric, we are so glad you enjoyed your stay at Extended Stay America. It's wonderful to read how much you like our facilities and friendly staff. Our associates are our best asset, and they work hard to create a welcoming experience for all of our guests. We'll be sure to share your compliments with the entire team. Thank you for being our guest, and please come back to see us again soon. Sincerely, Hotel Management
Good if you’re deaf and don’t watch TV AC unit was very loud and startled me every now and then. TV cable reception was absolutely awful. I think an antenna would have provided better reception.
Business response:
We are sorry you had an unfavorable experience at our hotel. Please accept our sincerest apologies for the behavior you experienced from our staff member. Your comments have been addressed with the appropriate staff members, and we are taking every possible measure to ensure it does not happen again. We appreciate your business and hope you will consider staying with us again so we can provide you with the hospitality you should have experienced on this visit. We look forward to welcoming you back to our hotel. Sincerely, H... read more
Everything was nice, room, hotel, staff. Clean. Newly remodeled. Lots of restaurant and shopping, but hotel was in a nice quite corner of the city.
Business response:
Lisa, it was a pleasure having you as our guest at Extended Stay America. We are delighted to know you were impressed with every aspect of our hotel and had a wonderful time with us. We look forward to being of your service again whenever your plan brings you our way! Sincerely, General Manager
Business response:
Michel, thank you for your generous rating and for letting us know that you had a great stay and enjoyed all aspects of our hotel. We look forward to seeing you again at Extended Stay America. Sincerely, General Manager
Frequently asked questions about Extended Stay America Select Suites - Greenville - Haywood Mall
How is Extended Stay America Select Suites - Greenville - Haywood Mall rated?
Extended Stay America Select Suites - Greenville - Haywood Mall has a 3.7 star rating with 1,315 reviews.
When is Extended Stay America Select Suites - Greenville - Haywood Mall open?
Extended Stay America Select Suites - Greenville - Haywood Mall is open now. It will close tomorrow at 12:00 a.m.