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Extended Stay America Select Suites - Greenville - Haywood Mall
- Hotels
- Greenville, SC
About this business
Location details
530 Woods Lake Rd., Greenville, SC, 29607, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Rev Rufus Lee Wilson, clergy No elevated I was on 3rd floor, morning snack needed improve. Price is High for my type of room I was given
Business response:
On behalf of our entire team, I would like to offer our sincere apologies for not living up to your expectations. Although we make every effort to be perfect, sometimes we fall short. We truly regret the inconvenience caused, and please give us another chance to make it up to you on your next visit to our area. Sincerely, General Manager
Ash tray The staff was friendly and helpful, that is the only positive comment I have. Upon checking in I was required to sign a form stating that I wouldn't smoke "any substance" in my room. As soon a soon as I opened the door to my room I was overwhelmed with the smell of cigarette smoke. There were also two pills of some sort on the floor. I will never stay at an extend stay again
Business response:
I appreciate you bringing your experience to our attention. We appreciate the kind comments about the staff; however, we apologize that the cleanliness of the room was not up to your standards. I met with the staff, and we will inspect the rooms more thoroughly to ensure that we meet all Extended Stay America standards and this situation is not repeated. I am grateful for the feedback you provided so we are able to continually improve our hotel. We hope that you will give us the opportunity to provide you with a better exper... read more
Friendly services nice room however walking up 3 flights with luggage was not cool and no hairdryer in the room was surprising all hotels I'v been in have always had hairdryers.
Business response:
Thank you for your recent review of your stay. We appreciate the kind comments about the staff and how friendly they are; however, we apologize that our hotel does not have an elevator. We continually work to improve our hotel, so I really appreciate you providing us with your feedback. We would love to have another chance to provide you with a better experience at our hotel the next time you're in town.
Simply Amazing Excellent staff, clean rooms and very relaxing and enjoyable.
Business response:
Thank you for taking the time to share your experience. It is great to see you enjoyed the your clean room accommodations and found our hotel to be relaxing. Once more, thank you for posting your review. We look forward to having you visit with us again in the future.
On check in, the room still had trash laying on tables and rumpled, unmade bed sheets. I was moved into a different room, then asked to move back to this same original room that same night. They provided a free night for another stay, but it was not the best experience at a hotel for a traveling guest, especially one who had to interrupt their work hours to move items multiple times from room to room to room. Keep in mind that there is no elevator here when making plans.
Business response:
Your review for our hotel was recently brought to my attention. I am so disappointed that we checked you in to a dirty room. Please accept my apology. As this hotel’s manager, I can assure you that I have discussed this with the staff to ensure your experience is not repeated. Thank you very much for providing us with your feedback. I do hope that you will return to our hotel, or any other Extended Stay Hotels location in the future.
smelled bad the room was clean, but there was a smell from the hallway and in the room. Staff was great. the building just smells.
Business response:
I appreciate you taking the time to write a review of your experience with us. The situation you described regarding the smell in the hallways is truly regrettable. We are very sorry for your experience. In response to your feedback, I am passing this along to upper management. Thank you very much for providing us with your feedback. We hope that you will give us the opportunity to provide you with a better stay the next time you're in the area.
My experience The front desk associates were very nice, however, this hotel has roaches! My fiance and I killed 2 in bathroom and 4-5 in the kitchen area! Other than that, the room was clean and smelled clean.
Business response:
Thank you for your recent review of your stay. We appreciate the kind comments about the staff and cleanliness; however, we apologize about the issues in your room. In response to your feedback, I am having that room inspected by our contractor. Thank you very much for providing us with your feedback. We hope that you will give us the opportunity to provide you with a better stay the next time you're in the area.
Greenville weekend Nice location and near downtown, easy access to interstate, dining and downtown.
Bare minimum accommodations. I was disappointed with the accommodations, there was no elevator to get your luggage in & out. Though is should be non-smoking the smell of smoke was embedded in the carpet & other fibers of the room. Other than that the room seem fairly clean. Also the smoke detector kept chirping and they changed the battery but it still kept doing it. I was considering staying here when I move to the area because my house won't be ready for about a month, however I've decided not to stay here.
Frequently asked questions about Extended Stay America Select Suites - Greenville - Haywood Mall
How is Extended Stay America Select Suites - Greenville - Haywood Mall rated?
Extended Stay America Select Suites - Greenville - Haywood Mall has a 3.7 star rating with 1,315 reviews.
When is Extended Stay America Select Suites - Greenville - Haywood Mall open?
Extended Stay America Select Suites - Greenville - Haywood Mall is open now. It will close tomorrow at 12:00 a.m.