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Extended Stay America Select Suites - Greenville - Haywood Mall
- Hotels
- Greenville, SC
About this business
Location details
530 Woods Lake Rd., Greenville, SC, 29607, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Needs Cleaning! Arrived late so didn't get chance to check out room too much before falling asleep. Slight order in room, bed and linens clean; when I turned on lights in the morning the chair had a large stain where the head would be and another large stain on the seat like someone relieved themselves. Bathroom had lots of dust and hair along the edges and in the corners. Would not recommend this to anyone.
Fantastic stay! This was perfect for us we've been in the area a week and stayed at 5 different places this was the best so far your kitchenette is even supplied with cooking dishes and ratting utensils the bed was so comfortable and the staff spoke English and was so helpful
Won't Stay Here Again Hotel was a dive. Hallways were dark and paint was peeling off the wall. They advertise a breakfast, but it was minimal. Toilet got clogged and maintenance man couldn't come till the next day. I fixed it myself. No housekeeping service unless you stay 7 nights. The room needed painted. It was cheap, and I guess you get what you paid for.
Business response:
Ray - Thank you for your recent review of your stay. We are very sorry that we did not get your toilet fixed in a timely manner and that our hotel did not meet your expectations. We will be working with our staff to improve our hotel and our guests' experiences. Thank you again for your feedback. We would love to have another chance to provide you with a better experience the next time you're in town.
had a lovely stay I had been on a bus for 13 houra and hadn't slept for 24 and the ladies at reception had a clean room so they checked me into it so I could shower and rest. The rooms where a great size very clean.
Business response:
Adele - Thank you so much for posting a review of our hotel. We are thrilled to hear that you had a lovely stay and that our staff provided you with quality care. We enjoyed having you stay with us. Thank you again for your review. We wish you all the best during the rest of your travels and hope to see you again.
They weren't expecting us? We made our reservation on the internet. We arrived late as we had been driving most of the day. The clerk informed us that she was doing her nightly audit and that she could not give us a room key until she was done. She called her supervisor and told him that she forgot to print our stuff ahead of time. We sat in the lobby for about a half hour until we were able to get into our room. I looked for a restroom in the lobby and could find none. When I asked her where the closest restroom was she sai... read more
Business response:
Thank you for your recent review of your stay. I am sorry to hear that you had these issues with your stay. The woman who checked you in had just started working with us and I apologize for the check in process taking longer than usual. To make sure this doesn't happen again, I will meet with her to go over what to do when checking in someone during the audit. I am also sorry for the smoke smell and that the hairdryer in your room did not work, but was glad we could get you a new one. Thank you again for providing us with yo... read more
No room at the Inn I had a reservation ,but when i arrived to checkin i was told that they was sold out.I was driving for 3 hours after working 12 hours that day.I was tired and beat down,then no room.
Business response:
Sheldon – Thank you for taking the time to write a review of your stay. I sincerely apologize for the booking issues your experience at our hotel. In response to your feedback, I will meet with the staff to review our reservations policy. Again, thank you for the comments. I do hope that you will return to our hotel, or any of our other brand locations across the U.S. and Canada in the future.
Never again Hotel staff was rude room was old fashion lots of things falling apart water barely got hot trash piled up in hallways with terrible smell ac took forever to get cold bad odor hard beds no housekeeping standards holes in linen
Business response:
Thank you for taking the time to write a review of your stay. I sincerely apologize for your experience including the odors and the level of cleanliness in your room. Please know, I am working with our housekeeping staff to improve our cleaning procedures to ensure your experience is not repeated. In response to your feedback, I will meet with our entire staff to review our customer service policies and guest protocol. Again, thank you for the comments. We would love to have another chance to provide you with a better experi... read more
Frequently asked questions about Extended Stay America Select Suites - Greenville - Haywood Mall
How is Extended Stay America Select Suites - Greenville - Haywood Mall rated?
Extended Stay America Select Suites - Greenville - Haywood Mall has a 3.7 star rating with 1,315 reviews.
When is Extended Stay America Select Suites - Greenville - Haywood Mall open?
Extended Stay America Select Suites - Greenville - Haywood Mall is open now. It will close tomorrow at 12:00 a.m.