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Extended Stay America Select Suites - Greenville - Haywood Mall
- Hotels
- Greenville, SC
About this business
Location details
530 Woods Lake Rd., Greenville, SC, 29607, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Has what you need but you get what you pay for. It was a decent experience. You get what you pay for. The kitchen had pretty much everything we needed to make a meal. The breakfast to-go bar left much to be desired. It was single wrapped muffins, apples and oranges, some granola bars, coffee, and some oatmeal packets. Nothing to constitute a real meal so be prepared for that. My largest complaint was our room right immediately adjacent to a smoking room and there were obviously smoking rooms throughout my whole floor. It was... read more
Business response:
Thank you for taking the time to write a review of your stay. I’m happy to hear that you enjoyed our fully equipped kitchens and convenient location at a great value. Still, I apologize for the odors in your room. Please know, I am working with our entire staff to improve our cleaning procedures so that this issue does not affect our future guests. Your feedback regarding our free grab-and-go breakfast will help us in our efforts to continually improve our hotel. I do hope that you will return to our hotel, or any of our oth... read more
Stayed a weekend The hallway smelled like smoke. Walls were missing wallpaper in places. Looked run down. The rooms inside were fine though.
Business response:
Thank you for taking the time to write a review of our hotel. I apologize that the hallway smelled like smoke during your visit. As well, I am sorry to hear that our grab-and-go breakfast and the overall condition of our hotel did not meet your expectations. I will be sharing your comments with our staff to ensure your experience is not repeated. We hope you will give us the opportunity to provide you with a better experience the next time you’re in the area.
Not upto it's reputation Pros: Bath rooms was clean. Cable channel line up was decent. Room size was good for a family. ConsThere were many things that were not right. They gave me a smoking room and insisted it's non-smoking room looking at their computer screen. The breakfast was over by 7:30 am. There was no coffee and the receptionist bluntly said it would take her 15 mins to get coffee prepared !!! The corridors were stinking. There was no elevator. So had to carry luggage to 3rd floor. Linens had different shades of wh... read more
Business response:
Kumar - Thank you for your recent review of your stay. I am so glad that your bathroom was clean and that you enjoyed the size of your room. Still, I am sorry that we were unable to provide you with non-smoking room and will work with the staff to ensure this error is not repeated. As well, I will be working with the staff on perfecting our grab-and-go breakfast, specifically making sure it is available for the hours promoted. We continually work to improve our hotel, so I really appreciate you providing us with your feedbac... read more
Overall good but few things missing It was very good and the room was well furnished and clean with a good price. However, we needed to go to the desk for shampoo (other guest didn't have it either). Also, the eyes of the stove were taken out and left on the counter making it impossible to use.
Double charged I go to my hotel straight from the plane. Not all planes allow me to check in after 3pm, hotel wont hold a room until 8am in the morning. My room was ready at 8am but staff was rude & wouldn't let me check in with out me threatening to cancel my whole reservation. I don't care if I am charged extra, I am not going to sleep in my car 7hours waiting for my room. When I tried to add an extra day, (room was prepaid 5 days) they charged my card for those 5 days, I got the money refunded but I was out $321 for 5 day... read more
Business response:
Thank you for your recent review of your stay. I sincerely apologize that you had a bad experience with us and I can assure you that management was not aware of this issue. In response to your feedback, I will personally investigate what happened and speak with my staff to correct future problems and retrain on these types of situations. We continually work to improve our hotel, and appreciate you providing your feedback. I do hope that you will return to our hotel, or any other Extended Stay Hotels location in the future
We ended up in a smoking room after booking a non-smoking on line. Our problem was that we booked through Hotels.com and because it was the biggest game for Clemson there were no other rooms in upper SC..Since it was booked through Hotels.com the Extended Stay could not refund. They tried very hard to leave us a really clean room , but the smoke permeates the carpet and upholstery. I did leave my purse there and the management was VERY helpful and prompt in returning it to me. I am very grateful to the staff there. The circu... read more
Convient stay.. Overall.. very clean.. quiet.. I would book again.
very out of the way Clean, and comfy but hard to find.
Frequently asked questions about Extended Stay America Select Suites - Greenville - Haywood Mall
How is Extended Stay America Select Suites - Greenville - Haywood Mall rated?
Extended Stay America Select Suites - Greenville - Haywood Mall has a 3.7 star rating with 1,315 reviews.
When is Extended Stay America Select Suites - Greenville - Haywood Mall open?
Extended Stay America Select Suites - Greenville - Haywood Mall is open now. It will close tomorrow at 12:00 a.m.