This profile has been claimed by the business owner or representative.
Extended Stay America Select Suites - Gulfport
- Hotels
- Gulfport, MS
About this business
Location details
8420 US 49, Gulfport, MS, 39501, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
It was convenient for the reason I was there, it was also clean but there was roaches crawling from out the walls, had to put my luggage on the table in fear of them getting inside my things… then they only provide 2 face towels and 2 big towels and if you needed extra there was a fee, then when we got there they required a deposit that was not noted on the web site…
Business response:
Kanya, we are disappointed to see that we did not live up to our typical standards, and we are truly sorry your stay was not to your expectation. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations.
We stud in line one hour before we were able to check in lobby was hot with no air conditioning... The clerk that was working I feel like she shouldnt have been there on that busy day she was the older lady that was on an oxygen machine.
Business response:
We apologize that you did not enjoy your stay with us, Waykeenta. Our team strives to provide our guests with excellent stays, and we are disappointed this was not the case for you. Thank you for being our guest and we wish you all the best in your travels.
Save your money Sat for 30 mins waiting for check in lady to come back after wondering around the hotel. Constant noise throughout the night. Toliet was not cleaned very well at all. Ended up leaving after the first night.
Business response:
Thank you for taking the time to review your stay. We are saddened to see that we failed to exceed your expectations. Thank you for giving us an opportunity to host you. We wish you all the best in your future travels.
Business response:
Thank you for your rating. We are so disappointed to see the low rating and apologize for any issues that you had that led to the low score. We will use this as an opportunity to improve.
Business response:
Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve our guest’s experience. We hope that you will give us the opportunity to serve to you in the future.
Business response:
We are so sorry that your review rating does not reflect the exceptional experience that we intended for you, Jamica. Thank you for giving us a chance and we wish you all the best in your future lodging experiences.
I felt very very unsafe and there were a lot of shady people staying there. The room had no lamp and no type of ice bucket, the bed and pillows were extremely uncomfortable. NO BOX SPRING under the mattress, just spring coils.:( The refrigerator and shower were DEPLORABLE!!! There was BLACK MOLD IN THE SHOWER. NEVER NEVER STAY AT THIS PLACE! IT SHOULD BE NAMED THE BED BUG INN:(:(:(
Business response:
Thank you for your honest feedback, Amanda. Please accept our sincerest apologies for the issues that you encountered while with us. We never want you to feel any kind of discomfort during your time, and we hate to see the issues that impacted your time with us. We are always looking for ways to improve and will use your feedback to do just that.
Horrible Hotel Very disappointed in the overall experience with the hotel. Night staff acted totally incompetent!!!! One hour check in while desk clerk talked on phone and ignored me while attending to other guests who arrived after me. 30 minute wait for clean towels. No mention of required damage deposit prior to check in and clerk tried to charge additional $35.00 per night for service dog in room, after specifically asking prior to check in if hotel was dog friendly, was informed it was but no mention of additional charg... read more
Business response:
Thank you for taking the time to review and rate your stay with us, Joseph. Please accept our sincerest apologies that you did not enjoy your time with us. We strive to deliver an exceptional experience and hate to see that we disappointed you. We can assure you that we will will forward these concerns to upper management for immediate action and resolve.
Frequently asked questions about Extended Stay America Select Suites - Gulfport
How is Extended Stay America Select Suites - Gulfport rated?
Extended Stay America Select Suites - Gulfport has a 2.6 star rating with 994 reviews.
When is Extended Stay America Select Suites - Gulfport open?
Extended Stay America Select Suites - Gulfport is open now. It will close tomorrow at 12:00 a.m.