This profile has been claimed by the business owner or representative.
Extended Stay America Select Suites - Gulfport
- Hotels
- Gulfport, MS
About this business
Location details
8420 US 49, Gulfport, MS, 39501, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
My air didnt work, after 6pm there is no one at the front desk to help you. Roaches were all in my room and stove wasnt clean.
Business response:
Dear Vincent, I am sorry to hear that did not have a pleasant stay with us. Anytime things do not operate properly, notify the front desk immediately. Sometimes our staff do leave and help the other guest. This does mean they leave the front desk at times. Their is a phone in our lobby for dialing 500 for assistance We hope to have you back and make sure you have a much better stay then previously. Thank you for your time.
Horrible sums it up.
Business response:
We are saddened to learn you didn’t enjoy your stay with us. We appreciate your feedback and will use it to create a more satisfactory experience for all guests. Thank you.
When i arrived it took awhile to get checked in. I stood there a good 30 mins before anyone came to the front desk and then it took the lady another 30 mins to figure out how to check me in, once i got the key to my room i went upstairs and it reaked of pot, I got in my room and it smelled like musty cigarette smoke. The tub had bugs in it the cabbinets had dead bugs. When you walk out side there is dog crap everywhere and beer bottles.
Business response:
Hello, Tashia. Thank you so much for sharing your experience with us. Certainly, what you have described is not the experience we aim to deliver to our guests. We are saddened to see that this was your experience and can assure you that we will address these issues with our team to avoid these concerns in the future. Thank you for allowing us to host you and we wish you all the best in your future travels.
Business response:
Thank you for taking the time rate your stay, Allucius. We apologize for the issues that you experienced that led to the lower rating. We are always looking for ways to improve and your feedback will help us do just that. We wish you all the best in your future travels.
You get what u pay for The floors need to be mop , the bathroom was not clean . The other bed had stains on sheet. I wiped everything down with disinfectant wipes.
Business response:
Keneedra, we are disappointed to see that we did not live up to our typical standards, and we are truly sorry your stay was not to your expectation. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations.
NEVER Again not what we expected or needed - a unit with full kitchen BUT frig wasn't on when we arrived and the kitchen is JUST cabinets- no plates, silverware, pots/pans, NADA. Place reeked of smoke and pot.
Business response:
Thank you for taking the time to review your stay at our hotel, Laura. We're pleased that you found the in-room kitchen helpful but sorry to hear that our rooms did not provide you with the amenities you expected. We want guests to be able to choose only the amenities they want to use, and we have found that many of our guests prefer to bring their own items, purchase at a local store, or find having kitchenware unnecessary. We also offer guests the option to buy a cookware or dining set at the Front Desk should that be of i... read more
Frequently asked questions about Extended Stay America Select Suites - Gulfport
How is Extended Stay America Select Suites - Gulfport rated?
Extended Stay America Select Suites - Gulfport has a 2.6 star rating with 994 reviews.
When is Extended Stay America Select Suites - Gulfport open?
Extended Stay America Select Suites - Gulfport is open now. It will close tomorrow at 12:00 a.m.