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Extended Stay America Select Suites - Gulfport
- Hotels
- Gulfport, MS
About this business
Location details
8420 US 49, Gulfport, MS, 39501, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The outside was alright, looked like any middle of the road in price hotel. The air conditioner outside was leaking so there was significant water on the sidewalk. The room itself was clean, bathroom was clean, but there were roaches.
Business response:
Hello Sarah. Thank you for sharing your experience with us. We are happy that you were happy overall with your stay and appreciate your feedback on how we can improve. We do hope that you give us another opportunity to host you the next time your travels bring you this way.
Will not refer to anyone The room wasn’t clean and the bed was so uncomfortable only one pillow the refrigerator smell bad and fire alarm continue to go off
Business response:
Thank you for your review. We can't tell you how disappointed we are to see that you experienced these issues and apologize for the impact that they had on your stay. We take cleanliness very seriously and we can assure you that we will address these concerns with our housekeeping and front desk team. We are so sorry that we failed to satisfy your expectations and hope that all your future travels are wonderful ones.
Just a place to stay one night
Business response:
Thank you for taking the time to rate and review your stay with us, Ashley. We hate to see that we did not satisfy your expectations. We would love another chance to show you a much better experience the next time you are in the area.
Never got to check in. Expedia didnt make the reservation. No rooms available had to cancell vacation and come home. Thanks expedia
Business response:
Thank you for taking the time to review your stay, Phillip. We sincerely apologize for the issue you encountered with your booking that prevented you from staying with us. We would love another opportunity to make up for this oversight and show you the wonderful experience that you deserve.
I booked the atom online, and I had to wait at the hotel entrance front desk for more than half an hour before the employee came to make a check-in and there is no air conditioning, and the refrigerator in the room does not work and the biggest problem is that there is no hot water for showering. I ask to cancel and leave the hotel He told me that there was no employee at the front desk and when I came back the next day they to return the money
Business response:
Thank you for taking time to rate your stay with us. We hate to hear about your unpleasant experience and extend our sincerest apologies. We can assure you that customer service and guest comfort is a priority here at Woodspring Suites and the staff is working diligently to better our establishment every day. We appreciate your feedback and look forward to exceeding your accommodation expectations on your next stay.
tried to cancel because of sickness but was never able to get ahold of hotels.com
Business response:
Thank you for reviewing your stay with us, Debbie. We are so sorry that you had trouble canceling your reservation and for any inconvenience that this caused. Since you were not able to stay with us, we would love another opportunity to show you a much better experience the next time you are in the area. Thank you for allowing us to host you and wish you all the best in your future travels.
Roach Motel The receptionist was rude and unprofessional. One of my rooms had roaches dirty bedding and she would not accommodate me or refund me my money. Then threatens to call the police. Called the next morning and talked to the manager and he seemed used to her behavior and didn’t seemed to care.
Business response:
We appreciate your rating and review, Keeanna. We can't tell you how disappointed we are hear to your concerning claims. Great customer service is top-priority and we can't apologize enough that this was not your experience with us. We will make sure that we review these concerns with our team directly in order to avoid these issues moving forward. Thank you for allowing us to host you and we wish you all the best in your future travels.
A huge DISAPPOINTMENT
Business response:
Thank you for your rating. We are so disappointed to see the low rating and apologize for any issues that you had that led to the low score. We will use this as an opportunity to improve.
No one wasn’t in the lobby at night and the bed was very uncomfortable
Business response:
We are so sorry that your review rating does not reflect the exceptional experience that we intended for you. Thank you for giving us a chance and we wish you all the best in your future lodging experiences.
Frequently asked questions about Extended Stay America Select Suites - Gulfport
How is Extended Stay America Select Suites - Gulfport rated?
Extended Stay America Select Suites - Gulfport has a 2.6 star rating with 994 reviews.
When is Extended Stay America Select Suites - Gulfport open?
Extended Stay America Select Suites - Gulfport is open now. It will close tomorrow at 12:00 a.m.