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Extended Stay America Select Suites - Gulfport
- Hotels
- Gulfport, MS
About this business
Location details
8420 US 49, Gulfport, MS, 39501, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Roach infested We walked in and there were roaches all over the air conditioner and around the window. We left right away.
Business response:
Oh no! We can't tell you how disappointed we are to see that you did not love your time with us. We are so sorry that your stay included pest sightings and are so sorry for any troubles that this caused. We can certainly understand your frustration over this issue and will make sure that we forward this concern to our pest control contractor for immediate action and resolve.
It was a live in hotel... I did not stay there... I checked in on the 15th and checked out on the 15 th..... roaches ... lots of people hanging outside
Business response:
Thank you for taking the time to review your recent stay at our hotel. I'm sorry we didn't get your recommendation and wish that our accommodations had better met your needs during this stay.
The room I was put in was a handicapped room which I didn't request. I ALWAYS request and get a King so I'm not understanding where the mix up was. There was also a screwdriver under the sofa. This morning at 6am the fire alarm went off, no fire trucks but I take it the regulars knew that this happens every day because the parking lot was empty. No one at the front desk to talk to. This was the worst vacay ever. For the money they asking for per night we should have had quality service. WE WILL NOT STAY AT A WOODSPRING SUITE... read more
Business response:
Thank you for your detailed review. We are so disappointed to learn that this was your experience. We are known for our attention to detail and phenomenal customer service and are so sorry that this may not have come across. We are always looking for ways to grow and learn and we will make sure that we use your feedback to guide us towards improvement. We apologize for how these issues impacted your time with us and wish you all the best in your future travels.
Do not stay here unless you want extended stay My family came for my baby shower and I reserved this hotel which looks great from the outside. The lobby was so hot and humid I almost passed out. They don’t change linens or towels except once a week and the mattresses were uncomfortable. For the amount of money it wasn’t worth it. Wouldn’t pay over $50 a night for that
Business response:
Thank you for taking the time to review your recent stay at our hotel, Cherlyn. We are so sorry that you did not enjoy you time with us - and wish that our accommodations had better met your needs during this stay. Thank you for letting us know how we are coming across.
The place smelled like cigarettes, mold, and dust. If you get in late, don’t count on desk service because there is none, apparently the desk closes at 7pm leaving you with a phone and a wait for someone to come and assist you.
Business response:
Thank you for your review. We are so sorry that you were not impressed with your overall stay, and for any inconvenience that you experienced. We work hard to ensure that all our guests leave happy, and we are disappointed to hear that this was not your experience. Thank you for allowing us to host you and we wish you all the best in your future travels.
Disappointed It was horrible front desk clerk was not friendly or welcoming once receiving room key they didnt work sent us to a already checked in room and dogs were roaming the hotel also was aggravated cause she gave us the wrong room key then when given another key the room was horrible hair on the sheets and mold stains on the sheets and floor was dirty , I checked right out I I didn't even stay and I had to find another place to stay and had to pay triple the price I'm totally disappointed.
Business response:
Thank you for your review, Tamika. We are pleased to see that you enjoyed the room but apologize for the encounters you had with the staff that left you feeling disappointed. This is an area that we take great pride in and we can't apologize enough that did not satisfy your expectations in this area. Thank you for shining a light on the areas that we can improve upon - and we hope that all your future travels are wonderful ones
Business response:
Thank you for taking the time to review your recent stay at our hotel. I'm sorry we didn't get your recommendation and wish that our accommodations had better met your needs during this stay.
Business response:
Thank you for rating your stay. We hate to see the lower rating and are disappointed that we did not impress you. We wish you all the best in your future travels.
The property is old and worn out. The beds were horrible. They need to be replaced. Pillows were flimsy. Not my type of place.
Business response:
Thank you for your review and comments. We are terribly sorry that your stay did not satisfy your expectations, and that we may have fallen short in delivering an exceptional experience. Thank you for allowing us to host you and we wish you all the best in your future travels.
Frequently asked questions about Extended Stay America Select Suites - Gulfport
How is Extended Stay America Select Suites - Gulfport rated?
Extended Stay America Select Suites - Gulfport has a 2.6 star rating with 994 reviews.
When is Extended Stay America Select Suites - Gulfport open?
Extended Stay America Select Suites - Gulfport is open now. It will close tomorrow at 12:00 a.m.