Extended Stay America Select Suites - Hartford - Manchester

Business response:

Thank you for taking the time to post your feedback. Please accept our apologies for the reservation mix-up and cleanliness issue you experienced during your visit. We will be taking action to make sure we are more consistent in providing the level of service you expect and deserve. We hope you will choose us again so we can accommodate you with the room of your choice. Sincerely, Hotel Management 

Business response:

Alliaon, thank you for sharing a review. Although you were happy with our associates, we are sorry for the issues you experienced during your stay. We hope to host you back in the future so that we can make your next visit a memorable one. Sincerely, Hotel Management 

Business response:

Christopher, thank you for rating your stay at Extended Stay America. Nothing is more important than your satisfaction, so we are delighted you gave us a perfect score. We appreciate your business and look forward to seeing you again soon. Sincerely, Hotel Management 

Business response:

We appreciate you choosing our hotel and for providing your rating. It was good seeing you were satisfied with our service and facilities, but we are sorry that we couldn't hit the mark of your expectations for a perfect visit. We hope you'll choose to stay with us in the near future. Sincerely, Hotel Management 

Business response:

Pamelia, thanks for the 5-star review of Extended Stay America. We are thrilled to know you liked our well-maintained property and that our courteous staff made your stay a home-like one. On behalf of everyone here, we thank you for the recognition and invite you to visit us again soon. Sincerely, Hotel Management 

Business response:

Thank you for choosing the Extended Stay America for your overnight stay. We are glad to know you had a positive experience and that you were impressed with our clean and comfortable accommodations. It was a pleasure to have you as our guest, and we hope to see you soon. Sincerely, Hotel Management 

Business response:

Thank you for evaluating your stay. Your review indicates we have room for improvement in some areas. We hope you will give us a chance to redeem ourselves the next time you are in this area. Sincerely, Hotel Management 

Business response:

Hoa, we appreciate you choosing our hotel and for providing your rating. It was good seeing you were satisfied with our service and facilities, but we are sorry that we couldn't hit the mark of your expectations for a perfect visit. We hope you'll choose to stay with us in the near future. Sincerely, Hotel Management 

Business response:

Thank you for sharing your excellent rating. We appreciate you choosing Extended Stay America. It was a pleasure hosting you, and we look forward to your return visit soon. Sincerely, Hotel Management