Extended Stay America Select Suites - Hartford - Manchester

Business response:

Thank you for taking the time to post a nice rating of Extended Stay America. We always want every guest to have a pleasant experience, and we are glad to see we were able to accomplish this while you were here. We hope you will choose us again so we can impress you on your next trip as well. Sincerely, Hotel Management 

Business response:

Mikey, thank you for choosing Extended Stay America. We are glad to know you were impressed with our hotel amenities and that you loved our ideal location. It was our pleasure to have you as our guest and we can’t wait to host you again on a future visit to the area. Sincerely, Hotel Management 

Business response:

Rosana, thanks for sharing your wonderful rating about your experience at the Extended Stay America. We are happy to see your stay with us was perfect in all the ways and hope we have the pleasure of hosting you again soon. Sincerely, Hotel Management 

Business response:

Danielle, thank you for taking the time to post a nice rating of Extended Stay America. We always want every guest to have a pleasant experience, and we are glad to see we were able to accomplish this while you were here. We hope you will choose us again so we can impress you on your next trip as well. Sincerely, Hotel Management 

Business response:

Donald, thanks for your visit. We are happy to know your overall experience was good, but we are sorry for being unable to meet all of your expectations. We hope you give us another chance to provide you with a better impression of our hotel in the near future. Sincerely, Hotel Management 

Business response:

Joan, thank you for choosing Extended Stay America and sharing your review with us. We are delighted to read you were impressed with the service of our courteous staff and had a relaxing stay in your well-appointed room. Thanks once more for the comments, and we look forward to serving you on a future date. Sincerely, Hotel Management 

Business response:

Pedro,thank you for choosing Extended Stay America and for the five-star rating. We are thrilled to know we met all your expectations and you had a great stay. It was a pleasure having you as our guest, and we look forward to hosting you again soon. ​Sincerely, Hotel Management 

Business response:

Thank you for choosing to stay with us at Extended Stay America. We're glad to know overall you had a pleasant time with us, but we're sorry for the cleanliness issue you encountered in your room. Please be assured that we have discussed your feedback with housekeeping team to be more diligent with our efforts moving forward.Hopefully, we will have the opportunity to make it up to you on a future visit. Sincerely, Hotel Management 

Business response:

Thank you for posting a review of your stay. Please accept our apologies for the mix-up which you had with the reservation and for not accommodating you in the which you booked. We’re reviewing this situation to see what went wrong and, we're taking extra care to avoid this in the future. We hope we have a future opportunity to restore your confidence in our hotel. Sincerely, Hotel Management