Extended Stay America Select Suites - Hartford - Manchester

Business response:

Cristina, we are committed to ensuring an excellent experience for each guest, and we thank you for letting us know we were successful. We appreciate your perfect rating and look forward to welcoming you back to Extended Stay America. Sincerely, Hotel Management 

Business response:

Thank you for your fantastic rating! We're pleased you stayed at Extended Stay America and even more pleased you were completely satisfied. We look forward to having you as our guest again soon! Sincerely, Hotel Management 

Business response:

Steven, thank you for visiting Extended Stay America. It makes us happy that we were able to deliver a pleasant stay. We appreciate your review and hope to have you as our guest again. Sincerely, Hotel Management 

Business response:

Thank you for rating your stay at Extended Stay America. Nothing is more important than your satisfaction, so we are delighted you gave us a perfect score and that you enjoyed your experience with us. We hope to welcome you back soon. Sincerely, Hotel Management 

Business response:

Lewis, it was fantastic to have you as our guest at Extended Stay America, and we are delighted you were able to bring your 4-legged family member too. We are happy you had a comfortable stay and that you loved your well-maintained suite. I’ll be sure to share your compliments with my entire staff and all of us look forward to welcoming you back soon. Sincerely, Hotel Management 

Business response:

Andrea, many thanks for taking the time to post your generous rating online. It was a pleasure to have you as our guest, and we hope to see you again soon at Extended Stay America. Sincerely, Hotel Management 

Business response:

Thank you for choosing to stay at our hotel. We are pleased to know you enjoyed your overall visit and were impressed with the convenience of our location. However, we are sorry our breakfast offerings were not to your liking. We will make note of your feedback as we plan any changes to it. It was a pleasure hosting you, and hope to have the opportunity to welcome you back soon! Sincerely, Hotel Management 

Business response:

Thank you for being our guest. Although you liked our location, we apologize for the smell of smoke you experienced on your stay. We work hard to provide a clean and comfortable environment and I am sorry if the smell compromised your experience. We will follow up on your concerns to ensure we are doing everything possible to minimize the impact to our guests. Thank you again for your candid feedback, and we hope to welcome you back in the future. Sincerely, Hotel Management 

Business response:

Thank you for choosing to stay at our hotel. We are pleased to know you had a pleasant visit and were impressed with the comfort of your room. However, we are sorry for the issues you had at the time of check-in. We have shared your concerns with our Front Desk team to ensure no future guest experiences the same. We hope to see you again and have the opportunity to make your next stay perfect in every respect. Sincerely, Hotel Management