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Extended Stay America Select Suites - Hartford - Manchester
- Hotels
- Manchester, CT
About this business
Location details
340 Tolland Tpke., Manchester, CT, 06040, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Good except for the advertised breakfast included in the price. A few granola bars do not a breakfast (even a continental one) make.
Business response:
Steven, thank you for visiting Extended Stay America. It makes us happy that we were able to deliver a pleasant stay. We appreciate your review and hope to have you as our guest again. Sincerely, Hotel Management
Yes Awesome
Business response:
Thank you for rating your stay at Extended Stay America. Nothing is more important than your satisfaction, so we are delighted you gave us a perfect score and that you enjoyed your experience with us. We hope to welcome you back soon. Sincerely, Hotel Management
We stayed one night and had our dog. The front desk was very accomadating and friendly. Room was comfortable.
Business response:
Lewis, it was fantastic to have you as our guest at Extended Stay America, and we are delighted you were able to bring your 4-legged family member too. We are happy you had a comfortable stay and that you loved your well-maintained suite. I’ll be sure to share your compliments with my entire staff and all of us look forward to welcoming you back soon. Sincerely, Hotel Management
Business response:
Andrea, many thanks for taking the time to post your generous rating online. It was a pleasure to have you as our guest, and we hope to see you again soon at Extended Stay America. Sincerely, Hotel Management
Nice hotel handy to I-84. Close to family. Mini Breakfast bar was just minimal. Coffee & Creamer good. But No cereal, bagels, waffles, toast, etc. There was a room near the front to accommodate a full breakfast.
Business response:
Thank you for choosing to stay at our hotel. We are pleased to know you enjoyed your overall visit and were impressed with the convenience of our location. However, we are sorry our breakfast offerings were not to your liking. We will make note of your feedback as we plan any changes to it. It was a pleasure hosting you, and hope to have the opportunity to welcome you back soon! Sincerely, Hotel Management
Overnight Stay Bed was cozy and bathroom spacious. Overall room cleanliness could use just a bit more attention to detail. Smoking rooms are available...so request a non-smoking, if preferred. We had requested non-smoking, but arrived late and received a smoking room and the smell was quite strong.
Business response:
Thank you for being our guest. Although you liked our location, we apologize for the smell of smoke you experienced on your stay. We work hard to provide a clean and comfortable environment and I am sorry if the smell compromised your experience. We will follow up on your concerns to ensure we are doing everything possible to minimize the impact to our guests. Thank you again for your candid feedback, and we hope to welcome you back in the future. Sincerely, Hotel Management
Hotel was very basic. Checkin took a long time with only one person at desk at 9:30 pm, but room relatively comfortable. Breakfast is not really breakfast - just coffee and granola bars.
Business response:
Thank you for choosing to stay at our hotel. We are pleased to know you had a pleasant visit and were impressed with the comfort of your room. However, we are sorry for the issues you had at the time of check-in. We have shared your concerns with our Front Desk team to ensure no future guest experiences the same. We hope to see you again and have the opportunity to make your next stay perfect in every respect. Sincerely, Hotel Management
OK if they give you the correct price. Front desk was confused about prices. I had to show the manager the correct price on Expedia. Found bug I my bed as big as a Buick. Only the manager knows how to settle problems. All others were dumbfounded.
Business response:
Bob, thank you for your review. Although you were overall satisfied with your stay, we are sorry for not meeting some of your expectations while you were here. Your feedback is of utmost value, and we will use it as a training tool to improve our customer service further. We hope to have another chance so we can make your next stay exceptional in every respect. Sincerely, Hotel Management
Business response:
Baldwin, thank you for being our guest. It was a pleasure hosting you at Extended Stay America. We appreciate you sharing your nice rating and hope to see you again soon. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Hartford - Manchester
How is Extended Stay America Select Suites - Hartford - Manchester rated?
Extended Stay America Select Suites - Hartford - Manchester has a 4.2 star rating with 956 reviews.
When is Extended Stay America Select Suites - Hartford - Manchester open?
Extended Stay America Select Suites - Hartford - Manchester is open now. It will close tomorrow at 12:00 a.m.