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Extended Stay America Select Suites - Hartford - Manchester
- Hotels
- Manchester, CT
About this business
Location details
340 Tolland Tpke., Manchester, CT, 06040, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
Jonathan, thank you for rating your stay at Extended Stay America. Nothing is more important than your satisfaction, so we are delighted you gave us a perfect score. We appreciate your business and look forward to seeing you again soon. Sincerely, Hotel Management
Things have changed for the worse rather quickly. We've stayed here before, last year around the same time, without too much issue. Things seem to have changed. Or maybe it was just the king suite -- I don't know, but it was pretty gross. Upon entering the bathroom, the question seriously crossed my mind of whether someone had either been killed or had explosive diarrhea that hadn't been cleaned up, in the shower. Neither seemed to be the case, but they've splattered various shades of brown paint or something all over the t... read more
Business response:
Thank you for choosing to stay with us once again on your trip to this area. We're extremely sorry that you had a negative experience here, and we assure you that all of your concerns are being taken seriously. We have no excuses to offer, but we do extend our sincerest apologies and want you to know that we are making adjustments and working to deliver better hospitality going forward. Please consider staying at our hotel again in the future so you can experience the terrific service you should always expect from us, every ... read more
Better choices are available Service was very friendly. They accept pets which is good tho the first room smelled like pet urine ... they moved me without delay. The weekly rate is double other local establishments. As for comfort they need to upgrade the beds, to compete with similar priced hotels nearby. Sorry but I cannot recommend this one until at least they get new beds.
Business response:
Annmarie, thank you for reviewing our hotel. We’re glad to know you were pleased with the service you received from our staff and overall you had a pleasant stay here. However, we’re sorry for the inconvenience you experienced due to the housekeeping issue in your initial room. Your concerns have been discussed with the appropriate team. We also assure you that we will share your observations regarding the upgrade of the beds with the management. We hope you will give us another chance to redeem ourselves in future. Sincere... read more
Good spot at a good price Good hotel. Nothing to fancy and you should be prepared for the once a week room cleaning. Breakfast not so good either. But if you can change your own sheets and find your own breakfast it will do.
Business response:
Thanks for choosing Extended Stay America for your stay. We are pleased to know your stay with us was enjoyable and that you liked the good value we offer. Your feedback is of utmost value, and we will use it as a tool to improve our performance moving forward. It was good to have you here, and we hope to welcome you back soon. Sincerely, Hotel Management
Will difenetly be back....AWESOME!!!! STAFF WAS GREAT!!!
Business response:
Thank you for the positive review and for taking the time to recognize our hotel. We are so delighted to know how much you enjoyed your stay and the excellent service provided by our staff. All of us at Extended Stay America look forward to having you back soon. Sincerely, Hotel Management
C minus Kitchenette a little dated. Did not like and was unaware of the service routine. Room had an odor.
Business response:
Mayanne, thank you for staying at our hotel. Please accept our sincerest apologies for the cleanliness and service issues you encountered while here. We have shared your concerns with our housekeeping and front desk teams, and have taken actions to ensure that we do not repeat these issues in the future. We are reviewing the situation as a training tool to improve our procedures and to ensure this does not happen again. We understand the frustration and truly hope you will consider giving us another opportunity to serve you ... read more
pleasant stay staff was very pleasant and friendly and my room was kept in a clean fashion daily. Nice to have that coffee in the front lobby every morningthe
Business response:
Thank you for the fantastic review of the Extended Stay America. We are thrilled to learn you had an amazing stay and that we were able to meet all your expectations. Your comments made our day. Thanks again and we look forward to welcoming you back. Sincerely, Hotel Management
The chair in the room at the table was nasty, full of stains. If you wanted to cook you needed to get everything from the front desk.
Business response:
Thank you for your feedback.We have read your comments and are sorry to read we did not deliver a fresh and clean suite during your stay. We are very passionate about providing our guests with clean accommodations, andwe apologize we fell short in this case.We have shared your comments with our Housekeeping Manager to see where we went wrong so any necessary improvements to our processes can be made. We hope you give us another chance when you return to our area as we would appreciate the opportunity to provide you with an e... read more
a quiet stay The room is very comfortable and quiet. Nice to have coffee available in the lobby first thing in the morning. Room is kept clean and clean towels avail every day. People at the desk are helpful and pleasant..
Business response:
Mike, thank you for staying at Extended Stay America. We are delighted to read you liked our convenient location and your well-appointed room. It was a pleasure to have you as our guest, and we hope to see you again soon. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Hartford - Manchester
How is Extended Stay America Select Suites - Hartford - Manchester rated?
Extended Stay America Select Suites - Hartford - Manchester has a 4.2 star rating with 1,019 reviews.
When is Extended Stay America Select Suites - Hartford - Manchester open?
Extended Stay America Select Suites - Hartford - Manchester is open now. It will close tomorrow at 12:00 a.m.