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Extended Stay America Select Suites - Hartford - Manchester
- Hotels
- Manchester, CT
About this business
Location details
340 Tolland Tpke., Manchester, CT, 06040, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
Thank you for sharing your excellent rating. We appreciate you choosing Extended Stay America. It was a pleasure hosting you, and we look forward to your return visit soon. Sincerely, Hotel Management
Business response:
Jerrell, thank you for being our guest. We are pleased overall you enjoyed your stay and hope to have another opportunity of welcoming you back soon for a much better experience. Sincerely, Hotel Management
Business response:
Shawn, thank you for choosing Extended Stay America and for the five-star rating. We are thrilled to know we met all your expectations and you had a great stay. It was a pleasure having you as our guest, and we look forward to hosting you again soon. Sincerely, Hotel Management
Business response:
Chris, we are so glad you enjoyed your time at Extended Stay America. Thank you for your wonderful rating, and we look forward to your next visit. Sincerely, Hotel Management
Nothing else to say, all was good and more than good
Business response:
It was a pleasure having you as our guest at Extended Stay America. It's great to know you enjoyed your stay and our facilities & service were to your satisfaction. Please visit us again the next time you are in the area. Sincerely, Hotel Management
Would like to see a continental breakfast with real food rather than coffee and muffins. As far as coffee goes, no creamers offered without sugar. A container of half and half costs a dollar....
Business response:
Thank you for reviewing us. We are glad overall you had a good time with us except for the disappointment you had with our breakfast offerings. We will share your comments with the appropriate individuals to have them consider the points you mentioned. It was our pleasure being of your service, and we look forward to welcoming you back. Sincerely, Hotel Management
Great accommodations, minimal breakfast The room was great, modern and clean, quiet. The posting on Expedia says free breakfast, HAH.. a cup of coffee and a granola bar is not breakfast. I wrote a letter to corporate asking for a $7.50 per day reimbursement for the missing breakfast...no response.
Business response:
Paul, thank you for posting a review of your stay with us. We’re glad to know you loved your well-maintained room, but we’re sorry our grab-and-go breakfast was not to your liking. We assure you that we will share your feedback with our Brand Leaders so that they can use it while planning the new breakfast offerings. Please feel free to reach out to our front desk with your queries and they will be happy to assist you. We hope this did not overshadow your otherwise positive stay with us, and we look forward to hosting you ba... read more
Business response:
Jonathan, thank you for rating your stay at Extended Stay America. Nothing is more important than your satisfaction, so we are delighted you gave us a perfect score. We appreciate your business and look forward to seeing you again soon. Sincerely, Hotel Management
Things have changed for the worse rather quickly. We've stayed here before, last year around the same time, without too much issue. Things seem to have changed. Or maybe it was just the king suite -- I don't know, but it was pretty gross. Upon entering the bathroom, the question seriously crossed my mind of whether someone had either been killed or had explosive diarrhea that hadn't been cleaned up, in the shower. Neither seemed to be the case, but they've splattered various shades of brown paint or something all over the t... read more
Business response:
Thank you for choosing to stay with us once again on your trip to this area. We're extremely sorry that you had a negative experience here, and we assure you that all of your concerns are being taken seriously. We have no excuses to offer, but we do extend our sincerest apologies and want you to know that we are making adjustments and working to deliver better hospitality going forward. Please consider staying at our hotel again in the future so you can experience the terrific service you should always expect from us, every ... read more
Frequently asked questions about Extended Stay America Select Suites - Hartford - Manchester
How is Extended Stay America Select Suites - Hartford - Manchester rated?
Extended Stay America Select Suites - Hartford - Manchester has a 4.2 star rating with 956 reviews.
When is Extended Stay America Select Suites - Hartford - Manchester open?
Extended Stay America Select Suites - Hartford - Manchester is open now. It will close tomorrow at 12:00 a.m.