Extended Stay America Select Suites - Houston - Willowbrook - HWY 249

Business response:

Dear Guest, It was a pleasure having you stay with us. We are glad you enjoyed most of your visit and were impressed with the warm hospitality that our team delivers. They will be delighted to hear your kind words. However, we would like to apologize for any housekeeping oversights you may have encountered in your room. We are continually striving to improve our guest experience, and we hope you will return soon so we can show you our commitment to exceptional accommodations. Sincerely, Hotel Management 

Business response:

Dear Shenita, Thank you for taking the time to post such kind remarks about Extended Stay America. We’re thrilled to know you had such a positive experience with us. It’s always rewarding to hear when a guest’s stay goes so smoothly. We look forward to welcoming you back for another visit that’s just as enjoyable. Sincerely, Hotel Management 

Business response:

Dear Crystal, Thank you for choosing to stay with us and for leaving such a kind review. It’s wonderful to hear that our efforts to maintain a clean and welcoming environment made a positive impression during your visit. We value every guest’s feedback, and it is a delight to know you enjoyed all that we have to offer. It was a true pleasure to have you as our guest, and we look forward to seeing you again at Extended Stay America. Sincerely, Hotel Management 

Business response:

Dear Rosia, Thank you for choosing Extended Stay America. We're glad to know you had a pleasant stay with us. Providing a comfortable, clean, and welcoming environment is always our top priority, and it's rewarding to hear we met your expectations. We appreciate you choosing to stay with us and hope to continue being your go-to spot whenever you're in the area. We look forward to welcoming you back for another enjoyable stay. Sincerely, Hotel Management