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Extended Stay America Select Suites - Houston - Willowbrook - HWY 249
- Hotels
- Houston, TX
About this business
Location details
16939 Tomball Pkwy., Houston, TX, 77064, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Room was clean but it really needs updating and new appliances. Also I was under the impression it had all the utensils stocked there which was not the case. Staff was very friendly
Business response:
Dear Guest, Thank you for taking the time to share your feedback with us. While we are glad to hear that our team made a positive impression with their friendliness, we apologize that the room did not meet your expectations in terms of updates and appliances. We will share your comments with the relevant teams as we continue to evaluate areas that need updates. Regarding in-room cookware and dishware, our kitchens are designed for guest convenience, and to maintain hygiene standards, these items are available upon request at... read more
Just ok,
Business response:
Dear Guest, Thank you for taking the time to share your feedback with us. We’re pleased to know your stay was acceptable overall. However, we strive to ensure every guest feels valued and comfortable, and we apologize if we missed out on any opportunities to make your visit a seamless, memorable one you deserve. We hope you’ll consider staying with us again for a more satisfying visit in the future. Sincerely, Hotel Management
Great
Business response:
Dear Guest, Thank you for taking the time to let us know how much you enjoyed your time at our hotel. It’s truly rewarding to hear that your experience was nothing short of excellent. We’re grateful for your feedback and look forward to the pleasure of welcoming you back to Extended Stay America for another outstanding stay. Sincerely, Hotel Management
👍
Staff was courteous and check in was easy. Room could have been cleaned better.
Business response:
Dear Guest, It was a pleasure having you stay with us. We are glad you enjoyed most of your visit and were impressed with the warm hospitality that our team delivers. They will be delighted to hear your kind words. However, we would like to apologize for any housekeeping oversights you may have encountered in your room. We are continually striving to improve our guest experience, and we hope you will return soon so we can show you our commitment to exceptional accommodations. Sincerely, Hotel Management
Great
Business response:
Dear Shenita, Thank you for taking the time to post such kind remarks about Extended Stay America. We’re thrilled to know you had such a positive experience with us. It’s always rewarding to hear when a guest’s stay goes so smoothly. We look forward to welcoming you back for another visit that’s just as enjoyable. Sincerely, Hotel Management
Me and fiancé enjoyed our lil getaway and will be back soon
Frequently asked questions about Extended Stay America Select Suites - Houston - Willowbrook - HWY 249
How is Extended Stay America Select Suites - Houston - Willowbrook - HWY 249 rated?
Extended Stay America Select Suites - Houston - Willowbrook - HWY 249 has a 3.7 star rating with 1,211 reviews.
When is Extended Stay America Select Suites - Houston - Willowbrook - HWY 249 open?
Extended Stay America Select Suites - Houston - Willowbrook - HWY 249 is open now. It will close tomorrow at 12:00 a.m.