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Extended Stay America Select Suites - Houston - Willowbrook - HWY 249
- Hotels
- Houston, TX
About this business
Extended Stay America Hotel Houston - Willowbrook - HWY 249 is located at 16939 State Highway 249, Houston, TX. This location is in the Willowbrook neighborhood. This business specializes in Hotels & Motels and Other Lodging.
Location details
16939 Tomball Pkwy., Houston, TX, 77064, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Always happy here! We have stayed here so many times it feels like home. Always clean and quiet and good coffee in the morning! The staff is always so friendly and welcoming. Right on the interstate and toll road….
Business response:
Dear Deborah, Thank you for being our loyal guest at Extended Stay America! We're thrilled to learn that our hotel feels like a home to you and that you've consistently enjoyed clean, quiet accommodations and good coffee in the morning. We take pride in providing welcoming service to all our guests and ensuring they enjoy a homelike atmosphere. Therefore, we are pleased you recognized our team's efforts. Further, we are glad our convenient location served your needs. We appreciate your generous feedback and look forward to w... read more
Check-in was easy and fast. Room was average and clean. But you can hear people talking and walking all night long. Feel like I was at a basketball game and my team was losing.
Business response:
Dear Sammie, Thank you for being our guest and appreciating our check-in process for a clean hotel room. We sincerely apologize for the noise disturbances from neighboring guests, which were detracting from your comfort. We regret that our efforts to address these concerns fell short of your expectations. Please know that your feedback is valuable, and we will take steps to ensure a more peaceful environment for all guests in the future. We appreciate your patience and hope to have the opportunity to provide you with a bette... read more
The staff is very accommodating and helpful. Particularly Esmeralda and Diana and I love the breakfast in the morning especially the oatmeal and the chocolate muffins. Oh boy are they great!! — Christian (CJ)
I had to wait for ten minutes before the receptionist opened the front door. On Expedia, it said that there is free breakfast but there was no breakfast.
Business response:
Dear Tariq, We apologize for the inconvenience you experienced with the front door and the discrepancy regarding breakfast. We strive to provide accurate information and apologize for any confusion. Your feedback is valuable, and we'll work to address these issues to ensure a smoother experience for our guests in the future. We appreciate your understanding and hope to have the opportunity to welcome you back for a more enjoyable stay.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Houston - Willowbrook - HWY 249
How is Extended Stay America Select Suites - Houston - Willowbrook - HWY 249 rated?
Extended Stay America Select Suites - Houston - Willowbrook - HWY 249 has a 4.4 star rating with 812 reviews.
When is Extended Stay America Select Suites - Houston - Willowbrook - HWY 249 open?
Extended Stay America Select Suites - Houston - Willowbrook - HWY 249 is open now. It will close tomorrow at 12:00 a.m.