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Extended Stay America Select Suites - Houston - Willowbrook - HWY 249
- Hotels
- Houston, TX
About this business
Extended Stay America Hotel Houston - Willowbrook - HWY 249 is located at 16939 State Highway 249, Houston, TX. This location is in the Willowbrook neighborhood. This business specializes in Hotels & Motels and Other Lodging.
Location details
16939 Tomball Pkwy., Houston, TX, 77064, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
I liked the rooms , ac and the staff that checked us in but on my way out when I was about to ask a question the Hispanic lady at the front yelled at me saying to wait a min she’s busy , so I walked out. She don’t need to working there if she can’t handle 1 questions with 1 other person in line.
Business response:
Dear Ali, Thank you for reviewing your stay and for the generous words about our clean and comfortable suites. However, we hope you will accept our apologies for the inconvenience with the front desk associates. We are happy that our staff were able to make this right for you, and we are truly grateful for your patience. We look forward to welcoming you back the next time you are in the area!Sincerely,Hotel Management
The girl in reception she is respectful, I forgot my bag in there and she take care and she call to us ..with great integrity....She is good element for the company great future. Responsible. Thanks
Staff was very friendly the property around it did not feel inviting or safe
Business response:
Dear James, Thank you for choosing Extended Stay America for your recent accommodations and for your kind remarks about our friendly, helpful associates. We appreciate your feedback regarding the outer area. While we cannot control or influence the public area and environment outside the hotel, we are delighted to offer our relaxing accommodations in a safe environment. Our security team is reliable and well-trained; we also work very closely with the local police department to keep all of our guests and employees safe and s... read more
The place needs some air fresheners inside the rooms and also the place is too muggy and humid on the inside. My allergies started to act up when i got in the room
Great Place! Great Price! I have stayed here multiple times and always have a great experience! The place is always very clean and comfortable, good coffee and breakfast on the go! Quiet in the evenings and through the night! Security is great and the staff is always on top of things and always very courteous! A very convenient spot too, with restaurants within walking distance and a big convenience store! I can't believe I get such a great hotel at such a great price!!!
Business response:
Dear Deborah, Thank you for the wonderful feedback about your stay at Extended Stay America. We are delighted to know you had a great time with us, were impressed with the cleanliness, the location, the service, and warm hospitality, and enjoyed everything during your stay. It was a pleasure having you as our guest, and we look forward to seeing you again soon.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Houston - Willowbrook - HWY 249
How is Extended Stay America Select Suites - Houston - Willowbrook - HWY 249 rated?
Extended Stay America Select Suites - Houston - Willowbrook - HWY 249 has a 4.4 star rating with 846 reviews.
When is Extended Stay America Select Suites - Houston - Willowbrook - HWY 249 open?
Extended Stay America Select Suites - Houston - Willowbrook - HWY 249 is open now. It will close tomorrow at 12:00 a.m.