Extended Stay America Select Suites - Houston - Willowbrook - HWY 249

Business response:

Dear Rosia, Thank you for choosing Extended Stay America. We're glad to know you had a pleasant stay with us. Providing a comfortable, clean, and welcoming environment is always our top priority, and it's rewarding to hear we met your expectations. We appreciate you choosing to stay with us and hope to continue being your go-to spot whenever you're in the area. We look forward to welcoming you back for another enjoyable stay. Sincerely, Hotel Management 

Business response:

Dear Deborah, We are glad the room suited your needs during your stay at Extended Stay America. Thank you for sharing your concerns about accessibility and pest control. We take these matters seriously and continually work to improve guest comfort and safety. Your feedback is invaluable in helping us maintain a welcoming environment, and we hope to provide an even better experience on your next visit. Sincerely, Hotel Management 

Business response:

Dear Guest, Thank you for including Extended Stay America in your travel plans. We’re glad to know that your stay was comfortable and that we could provide you with a convenient place to rest. While it was a brief visit, we appreciate the opportunity to have hosted you. If your travels bring you back to the area, we’d love the chance to welcome you again for a longer stay and ensure it’s just as smooth and pleasant. Sincerely, Hotel Management 

Business response:

Dear Guest,Thank you for your excellent review of Extended Stay America. We're so glad your stay brought you a sense of peace and comfort. We strive to create an environment where guests can unwind, feel cared for, and enjoy a break from the pace of daily life. It's encouraging to hear that we were able to provide that kind of experience for you. Your feedback inspires us to continue working toward even more thoughtful hospitality. We appreciate the opportunity to host you and hope to welcome you back again soon.Sincerely,Ho... read more