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Extended Stay America Select Suites - Houston - Willowbrook - HWY 249
- Hotels
- Houston, TX
About this business
Extended Stay America Hotel Houston - Willowbrook - HWY 249 is located at 16939 State Highway 249, Houston, TX. This location is in the Willowbrook neighborhood. This business specializes in Hotels & Motels and Other Lodging.
Location details
16939 Tomball Pkwy., Houston, TX, 77064, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Staff was very friendly the property around it did not feel inviting or safe
Business response:
Dear James, Thank you for choosing Extended Stay America for your recent accommodations and for your kind remarks about our friendly, helpful associates. We appreciate your feedback regarding the outer area. While we cannot control or influence the public area and environment outside the hotel, we are delighted to offer our relaxing accommodations in a safe environment. Our security team is reliable and well-trained; we also work very closely with the local police department to keep all of our guests and employees safe and s... read more
The place needs some air fresheners inside the rooms and also the place is too muggy and humid on the inside. My allergies started to act up when i got in the room
Great Place! Great Price! I have stayed here multiple times and always have a great experience! The place is always very clean and comfortable, good coffee and breakfast on the go! Quiet in the evenings and through the night! Security is great and the staff is always on top of things and always very courteous! A very convenient spot too, with restaurants within walking distance and a big convenience store! I can't believe I get such a great hotel at such a great price!!!
Business response:
Dear Deborah, Thank you for the wonderful feedback about your stay at Extended Stay America. We are delighted to know you had a great time with us, were impressed with the cleanliness, the location, the service, and warm hospitality, and enjoyed everything during your stay. It was a pleasure having you as our guest, and we look forward to seeing you again soon.Sincerely,Hotel Management
coffee and cookies is not breakfast
Business response:
Dear Luis, Thank you for selecting Extended Stay America and taking the time to write a review. We are glad your overall experience was pleasant. However, we are sorry for your disappointment with our breakfast selection. We follow our brand standards in selecting items offered at our breakfast, but we always welcome feedback on improving our guest experience. Your concern will be shared with the appropriate individuals so that they know our guests' desires regarding breakfast choices. We hope to see you again the next time ... read more
It was very clean and a great experience. I was on the first floor and I could easily find everything. The lights went out due to the weather, but they came back on in less than 2 minutes. Overall, 8/10 experience.
Frequently asked questions about Extended Stay America Select Suites - Houston - Willowbrook - HWY 249
How is Extended Stay America Select Suites - Houston - Willowbrook - HWY 249 rated?
Extended Stay America Select Suites - Houston - Willowbrook - HWY 249 has a 4.4 star rating with 812 reviews.
When is Extended Stay America Select Suites - Houston - Willowbrook - HWY 249 open?
Extended Stay America Select Suites - Houston - Willowbrook - HWY 249 is open now. It will close tomorrow at 12:00 a.m.