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Extended Stay America Select Suites - Indianapolis - Lawrence
- Hotels
- Indianapolis, IN
About this business
Location details
9515 Pendleton Pike, Indianapolis, IN, 46236, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Bad experience
Business response:
Dear Salvador, On behalf of our entire team, we apologize for not meeting your expectations during your recent visit. Thank you for sharing your feedback. We hope to have another chance to provide you with the outstanding hospitality you should receive every time you are our guest.Sincerely,Hotel Management
Well there was no room cards so we couldn’t come and go as we please we had to wait and have the front desk person let us in every time we came back to the hotel rooms where not clean it was less then a great experience
Business response:
Dear Stephany, We are truly sorry about the inconvenience you experienced with your room key during your stay. Your comfort and convenience are important to us, and we apologize for any disruption this may have caused. We have also noted your feedback regarding the cleanliness of your rooms. We're committed to addressing these concerns and ensuring that every guest receives the highest level of service and care. We hope to have the opportunity to make your next stay with us outstanding in every respect.Sincerely,Hotel Manage... read more
Extremely limited services even had to take out own trash. Could not receive key card after 10 pm. Front desk had to escort to room to allow entry
Business response:
Dear Brenda, We apologize for the inconvenience you experienced during your stay. It is regrettable that our services did not meet your expectations, particularly regarding trash disposal and key card access. Please be assured that your feedback has been shared with our team for immediate improvement. We understand the importance of providing a seamless and convenient experience for our guests, and we are actively working to address these concerns. Your satisfaction is our priority, and we hope for the opportunity to restore... read more
This Extended Stay is horrible our tv didn’t work and it’s not safe
Business response:
Dear Latasha, We apologize for the inconvenience you experienced during your stay. Your comfort and safety are our top priorities, and we regret any issues you encountered with the TV and regarding safety. We take such concerns seriously and will address them promptly with our team to ensure improvements are made. Your feedback is invaluable, and we appreciate you bringing these matters to our attention. Please rest assured that we are committed to providing a positive and secure experience for all our guests. If there is an... read more
Terrible hotel Room was nasty, toilet seat had mold on it, the beds were dirty. Immediately left and asked for a refund; but was told that wasn’t an option. No key or card for the door.
Business response:
Dear Jessica, Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We hope to have the opportunity to provide you with a better stay in the future.Sincerely,Hotel Management
Crazy people everywhere..not a safe place if you have kids
Business response:
Dear Ancencio, Please accept our apologies for the inconvenience and disappointment you experienced with us. We always aim to provide an exceptional experience and exceed our guests' expectations on every visit. However, we apologize for any concerns that may have kept you from having a pleasant stay. We hope you will stay with us again for a much-improved experience the next time your travels bring you this way. Sincerely,Hotel Management
We had live roaches in our room. They wouldn’t move us to a different room until the next day.
Business response:
Dear Larry, We are sorry to learn about the issues you encountered in your initial suite during your stay. Please know that we take our property's cleanliness and pest control very seriously and do our best to prevent insects from entering our suites. However, we understand your concern and will arrange for a professional inspection and treatment of your room as a precautionary measure. We sincerely apologize for any inconvenience caused and hope this unfortunate situation will not deter you from staying with us again. We ho... read more
Staff was great. Guest were a little rif raffy
Business response:
Dear Jane, We are glad to hear you found our staff great! We strive to provide a welcoming environment for all our guests. We apologize if you encountered any discomfort due to the behavior of other guests. Your feedback is valuable to us as we continuously work to ensure a pleasant stay for everyone. If you have any further concerns or if there is anything we can assist you with, please don't hesitate to reach out. Thank you for choosing us for your accommodation needs.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Indianapolis - Lawrence
How is Extended Stay America Select Suites - Indianapolis - Lawrence rated?
Extended Stay America Select Suites - Indianapolis - Lawrence has a 2.9 star rating with 1,243 reviews.
When is Extended Stay America Select Suites - Indianapolis - Lawrence open?
Extended Stay America Select Suites - Indianapolis - Lawrence is open now. It will close tomorrow at 12:00 a.m.