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Extended Stay America Select Suites - Indianapolis - Lawrence
- Hotels
- Indianapolis, IN
About this business
Location details
9515 Pendleton Pike, Indianapolis, IN, 46236, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
All Dirty
Business response:
Dear Arlita, Thank you for staying with us and posting your review. Our team strives to deliver a clean and comfortable environment for every guest. And we are genuinely sorry for failing to meet your expectations. We appreciate you bringing these concerns to our attention so we can address them appropriately and prevent future occurrences. We hope you will accept our sincere apologies for the inconvenience and look forward to welcoming you back for a much-improved experience in the future.Sincerely,Hotel Management
The staff was great, quick to help out and had no issues with them! However, the room and building was just very dirty in general.
Business response:
Dear Jonlsen, Thank you for recognizing our staff's efforts in providing excellent service. We're glad to hear that you had a positive interaction with them. However, we apologize for any cleanliness issues you encountered during your stay. Your feedback is valuable, and we will address this with our housekeeping team to ensure a more pristine environment for our guests. We appreciate your understanding and hope to have the opportunity to provide you with an improved experience in the future.Sincerely,Hotel Management
They are very rude they act fine but then they treat you like crap
Business response:
Dear Yummyleo69, Thank you for reviewing our hotel. We hope you will accept our deepest apologies for the level of service you received from our staff. We take our guests' comments seriously, as they will help us enhance the experience for future guests. We appreciate your business and would welcome the opportunity to restore a favorable impression of our hotel in the future.Sincerely,Hotel Management
Very nasty had roaches in the room unprofessional I could not even stay the whole night I had to leave my clothes & food there cause the bugs was in my stuff next I had to leave & go to another hotel in the middle of the night never book at this hotel
Business response:
Dear Tatanisha, We're genuinely sorry to hear about the issues you encountered during your stay. Please accept our sincere apologies for the inconvenience caused by the presence of roaches. We take such matters seriously and are committed to promptly addressing and resolving them. Our team is working diligently to ensure a more positive guest experience. We appreciate your feedback and hope you'll consider giving us another chance to provide the comfortable and enjoyable stay you deserve.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Indianapolis - Lawrence
How is Extended Stay America Select Suites - Indianapolis - Lawrence rated?
Extended Stay America Select Suites - Indianapolis - Lawrence has a 2.9 star rating with 1,189 reviews.
When is Extended Stay America Select Suites - Indianapolis - Lawrence open?
Extended Stay America Select Suites - Indianapolis - Lawrence is open now. It will close tomorrow at 12:00 a.m.