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Extended Stay America Select Suites - Indianapolis - North - Carmel
- Hotels
- Indianapolis, IN
About this business
Location details
9750 Lakeshore Dr., Indianapolis, IN, 46280, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
I overall enjoyed the experience. The room had a full fridge and stove which I have never seen in a hotel that I have stayed at. The staff blew me away with how kind they was from the moment I arrived to the moment I left. Breakfast wasn’t nothing special which is kinda disappointing but all in all it was a great stay
Business response:
We appreciate you taking the time to write a review about your stay with us at Extended Stay America. It's great to hear you enjoyed your comfortable suite and fully equipped kitchen, along with the service of our team. Every team member is committed to ensuring our guests have an excellent stay, so thank you for recognizing their efforts, and we'll be sure to share your comments with them. We value your feedback and hope to see you again soon! Sincerely, Hotel Management
Stayed in the Queen sized room. The Carpets needed cleaned. Grungy feeling.
Business response:
Thank you for your recent stay. We are sorry that the cleanliness of our hotel was not up to par during your stay. We appreciate you bringing this to our attention as your review highlights where we need to refocus our efforts. We hope you will reconsider giving our hotel another chance to make a much better impression. \ Sincerely, Hotel Management
The hotel is a little hard to find. it's hidden behind the brush. The hotel looks kind old, and the room is a little small. it has that old smell. and it doesn't have much stufff in the room. I would rather go to the IHG hotel with the same price.
Business response:
Michelle, thank you for being our guest. We're sorry for the trouble you had while reaching out to our hotel and for your disappointment with the overall condition of our property. Your feedback has been shared with the appropriate individuals in our organization as we begin formulating plans for future renovations. Until those plans are approved, we will focus our energies on delivering the best service in the area, and we hope you will make plans to stay with us again. Sincerely, Hotel Management
It was okay. I liked the fact that it was quiet despite its location. The girl at the checkout desk was friendly & kind. She helped me get my suitcase up the stairs.
Business response:
Christine,thank you for your review. We are glad you had an overall pleasant stay, and you liked the service provided by the associate you mentioned. We will share your compliments with her. Thank you again, and we hope to see you soon on your next trip this way. Sincerely, Hotel Management
The hotel was a bit run down, but clean. The tub needs to be replaced in the room I stayed in. I thought there was breakfast, but turned out to be just muffins.
Business response:
Thank you for staying at our hotel. We are sorry for the disappointment you had with the breakfast offerings. Your concerns will be shared with our Brand Leaders to assist them when determining new offerings for future implementations. On a positive note, we are happy you liked our clean hotel. We value your observations and hope to redeem ourselves in the future. Sincerely, Hotel Management.
my sister and I stayed two nights and after leaving came down with bed bug bites! Stayed in room 105
Business response:
Dear Olga, It was our pleasure to host you and your sister's accommodation needs and your feedback is appreciated. We regret, however, if we failed to provide you with the clean and comfortable suite you deserved. We thank you for providing your suite number so we can act quickly. It is our hope to welcome you back for a visit soon so we can regain your trust in our hotel and the brand overall. Thank you and safe travels home. Sincerely, Hotel Management
Average hotel property. Excellent staff that is friendly, helpful and knowledgeable.
Business response:
Thank you for staying at Extended Stay America and writing about your wonderful experience. We take great pride in delivering excellent service to our guests, so your comments assure us that we are on the right track. We can't wait to share your review with our team. They will appreciate your recognition of their efforts. We hope to welcome you back the next time that you visit our area. Sincerely, Hotel Management
Very dirty. A simple cleaning would help. We traveled a lot this summer and this was by far the most disappointing hotel we stayed in.
Business response:
Matt, thank you for posting a review of your recent stay. We are truly sorry that the cleanliness of our hotel was not up to par and that we fell short of your expectations. We want to let you know that we are already working to address the problems you mentioned. The cleanliness of our hotel is our top priority and your review lets us know where we need to refocus our efforts. So, thank you, and please consider staying with us again in the future. We would love for you to experience our hotel at its best. Sincerely, Hotel M... read more
Frequently asked questions about Extended Stay America Select Suites - Indianapolis - North - Carmel
How is Extended Stay America Select Suites - Indianapolis - North - Carmel rated?
Extended Stay America Select Suites - Indianapolis - North - Carmel has a 3.4 star rating with 1,040 reviews.
When is Extended Stay America Select Suites - Indianapolis - North - Carmel open?
Extended Stay America Select Suites - Indianapolis - North - Carmel is open now. It will close tomorrow at 12:00 a.m.