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Extended Stay America Select Suites - Indianapolis - North - Carmel
- Hotels
- Indianapolis, IN
About this business
Location details
9750 Lakeshore Dr., Indianapolis, IN, 46280, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
This is my 2nd time I booked a room with this hotel. My first experience was not good but for the price of just needing a place to sleep I felt it would be good enough. I had booked on expedia a queen bed with a sofa bed but when I opened up the door to my room it only had a queen bed. There were no other rooms available for the night and they did not even bother to call me to let me know a room was not available. This was at 10:30 at night and I had my teenage son with me who was going to sleep on the sofa bed so I needed a... read more
Business response:
Amy, thank you for your review. We are sorry for the reservation issues you and your son experienced while you were here. We offer no excuses for this mix-up and apologize for the inconvenience caused. We understand the frustration and sincerely hope you will provide us another opportunity to serve you. Sincerely, Hotel Management
Business response:
John, thank you for the perfect rating! We are overjoyed to learn that from start to finish, your stay was nothing short of exceptional. It was a pleasure having you at Extended Stay America, and we look forward to welcoming you back soon. Sincerely, Hotel Management
Business response:
Michelle, we are pleased your stay was a fantastic one, and we want to thank you for your nice rating. All of us at Extended Stay America look forward to your next visit. Sincerely, Hotel Management
Rooms were loud, and refrigerator was on the fritz. Room was clean, and manager at front desk was friendly.
Business response:
Thank you for being our guest. We are pleased you overall enjoyed your stay at our hotel. We are also glad you liked your spotless room and our courteous associates. But it seems we may have missed meeting some of your expectations. We are sorry if we disappointed you and hope to have another opportunity to welcome you back soon. Sincerely, Hotel Management
Don’t stay here When I made the reservation I was told they usually have a nice breakfast but due to Covid they didn’t have the “grab n go”. I said so we were lied too. In our room everything was damp. Wet feeling. The carpet. The floors The bedding. Also asked why our room wasn’t cleaned, was told they clean once a week. We got no more towels. Nothing. I told person checking us out about about dampness. She said it may be from air conditioner leaking We won’t be back 😢 Also no restaurants even close by
Business response:
Sheryl, we regret your disappointment with some of our amenities not being available during your stay due to the current circumstances. Moreover, we are extremely sorry for the issues you faced in your room and the inconvenience this caused you. We value your feedback and will use it to ensure we are more consistent in our service levels. We hope we have the chance to make it up to you at a future date. Thank you for your feedback. Sincerely, Hotel Management
It had a terrible smell when you first walking into the building. Can’t recall what it was but it was n out pleasant. The people above me were screaming and running up and down late at night that trigger the dogs barking. Also found a dirty towel behind my chair that was in my room. WiFi I also a joke because it would disconnect me while I was sitting in my room.
Business response:
We are extremely sorry you encountered some difficulties during your stay with us. This is not the type of review we are accustomed to receiving, and it is very disappointing to read. Be assured your concerns have been shared with the responsible teams to ensure a pleasant guest experience moving forward. We regret the inconvenience caused, and please consider coming back so we can make your next trip pleasant in every respect. Sincerely, Hotel Management
I was sleeping around 2am and something start itching wake up it was a bed bugs i put all my clothes to the trash and go sleep in my truck ....
Business response:
Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is properly addressed. Sincerely, Hotel Management
Tough Times Bring Out Tough People The staff was very helping during these trying times.
Business response:
Thank you for choosing to stay at Extended Stay America. It is great to know you had a nice time with us and that you were impressed with our courteous associates. Thank you for your kind comments, and we look forward to seeing you again soon! Sincerely, Hotel Management
I found the apartment dirty, the apartment needs better cleaning i found trash did not leave coffee the last day
Business response:
Alex, thank you for your review. We apologize for the cleanliness issues you encountered in your suite. Your feedback has been relayed to our housekeeping team, and we will make sure steps are taken so this doesn't happen again. Please consider giving us another opportunity to provide you with the exceptional experience you deserve. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Indianapolis - North - Carmel
How is Extended Stay America Select Suites - Indianapolis - North - Carmel rated?
Extended Stay America Select Suites - Indianapolis - North - Carmel has a 3.4 star rating with 1,040 reviews.
When is Extended Stay America Select Suites - Indianapolis - North - Carmel open?
Extended Stay America Select Suites - Indianapolis - North - Carmel is open now. It will close tomorrow at 12:00 a.m.