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Extended Stay America Select Suites - Indianapolis - West
- Hotels
- Indianapolis, IN
About this business
Location details
8045 Rockville Rd, Indianapolis, IN, 46214, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Cheap, spartan, and out in the middle of nowhere Spent five days here by myself. The room is very spartan. No coffee maker for the morning and no lamps. All lighting is from fixtures in the cieling. WiFi is not included but you can get connected for $10 a week. The staff is very helpful when they are there, however there's a skeleton crew on the weekends which explains the low price. There also seems to be people staying there for extended periods because of how cheap this hotel is. My biggest complaint is the location and t... read more
Business response:
Thank you for sharing your customer insight with us. We appreciate all feedback you have provided. We wish you the best and hope you will consider staying with us the next time you visit Indianapolis.
Business response:
We strive to provide our guests with a clean, safe, and comfortable experience. We hope we did that for you. We wish you the best and hope to see you again.
The air conditioner would not cool the room so you could sleep. The hotel must have it programed so it would not cool below a certain temperature and that was NOT cool enough to get a good nights sleep. I woke up every hour because it got too hot. The room was clean.
Business response:
We apologize for your air conditioner not working properly. We will contact the property so the issue can be resolved quickly. Thank you for your feedback and we hope you will consider staying with us again in the future.
Clean, but not super comfortable We stayed here for five days as we were in the area visiting family. It is about what you'd expect from a hotel that is designed for longer stays. Our room had a full size fridge and a two burner stove. You don't get daily cleaning services (which we often don't use anyway), so be prepared to clean up after yourself and make your own bed! The beds were our biggest issue with this hotel. We had two double beds in our room, so we each slept in one (because a double is not big enough for the two... read more
Business response:
We are happy to hear you found most of your stay to be enjoyable. We apologize for the beds not meeting your standards. We appreciate the feedback as we continue to grow and mold our company. We hope to see you again.
Business response:
Thank you for taking time out of your day to share your experience with us. We hope you will stay with us again in the future.
Wasn't what we thought will stay elsewhere next time
Business response:
We apologize for not understanding the Value Place brand. We will ensure that when making reservations our guests understand what they are getting. We take all feedback seriously and appreciate you sharing your experience with us.
長期滞在者用のホテル 長期滞在者用のホテルなので、キッチンが付いています。 全部自分でやれという感じで、ホテルとしてのサービスは余り期待しないほうがいいと思います。 レセプションに人がいる時間も日中のみです。 余り、お勧めはできません。
Business response:
The Value Place team is glad to hear you thoroughly enjoyed your stay with us. Our ultimate goal is to provide guest with a hospitable environment that is affordable, clean, safe and simple. We are grateful you chose to share your positive thoughts with us and others. We hope you will stay with us again!
Fairly New Hotel When booking via internet, better pay at time of booking, as hotel WILL NOT honor booking price. I've booked the hotel twice wanting to pay at time of check-in, both times they would not honor Expedia's pricing. The hotel is fairly new and in good repair, rooms are clean and comfortable. You must pay extra for room service and internet. Had issues getting internet on, it was fast and reliable. Front desk is closed after hours for those wanting to check-in late.
Business response:
Thank you for taking time out of your day to share your experience at Value Place Rockville. We are very happy to hear that you found our hotel very clean, our staff friendly and that your room met your needs; it is certainly something we take great pride in. We are sorry to hear about the confusion with booking price. We hope you choose to stay with us again soon.
Terrible
Business response:
Dear Guest, Thank you for sharing your impression with us. We are sorry that your stay fell below expectations and that your experience left you feeling this way. While we understand details were limited, your feedback is still important to us as we continuously work to improve the level of care and comfort our guests receive. We would welcome the opportunity to understand your concerns better in the future and hope you will consider giving us another chance to provide the seamless stay you deserve. Sincerely, Hotel Manageme... read more
Frequently asked questions about Extended Stay America Select Suites - Indianapolis - West
How is Extended Stay America Select Suites - Indianapolis - West rated?
Extended Stay America Select Suites - Indianapolis - West has a 2.9 star rating with 745 reviews.
When is Extended Stay America Select Suites - Indianapolis - West open?
Extended Stay America Select Suites - Indianapolis - West is open now. It will close tomorrow at 12:00 a.m.