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Extended Stay America Select Suites - Indianapolis - West
- Hotels
- Indianapolis, IN
About this business
Location details
8045 Rockville Rd, Indianapolis, IN, 46214, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Gross My technician that stayed here showed me pics and video of cockroaches crawling around and said there were people screaming at night
Not for me - nasty rooms, but nice staff I guess you get what you pay for... ill opt to spend more and avoid something like this. Not for me, reminded me of a bad college dorm room. The floors were filthy and the walls were covered in all manner of stains and splatter. Staff was nice though.
Business response:
Dear Guest, While we’re glad the team made a positive impression, we’re truly sorry the condition of the room didn’t meet your expectations. The concerns you mentioned about cleanliness and overall upkeep will be addressed by our team, and we will make the necessary improvements. We appreciate the opportunity to do better and regret that your experience fell short of what it should have been. We hope to have another opportunity to welcome you back and provide you with a more favorable experience. Thank you again. Sincerely, ... read more
Dirty walls, bugs in dresser drawer, whole 3rd floor smelled like pot morning and night. The lack of cleanliness was the worst I’ve ever experienced
Business response:
Dear Guest,We sincerely apologize for the condition you encountered during your stay. Cleanliness is our priority, and it’s concerning to hear that we fell short in maintaining the standards we strive to uphold. We will address your feedback with our team to ensure that all aspects of cleanliness and comfort are improved moving forward. Thank you for bringing these concerns to our attention, we appreciate the opportunity to make things right. We do hope you will stay with us another time so we can provide you with a much mor... read more
Dirty gross, walls, piss stain near the bathroom door opposite to the toilet. Gross yellow pillows. The wall socket in the bathroom is halfway out of the hole. There is a train that runs all night (connecting or something). Don't forget you won't sleep past 8am also after not getting a great night sleep with a dog kennel next door. Imagine being woke up by a million dogs barking all at once. Absolute effing mayhem. Do yourself a favor and ignore these fake reviews.
Business response:
Dear Guest,We sincerely apologize for the issues you encountered during your stay. It’s disheartening to hear about the cleanliness concerns and the disruptions you experienced from the train and noise from nearby dogs. We understand how important a quiet, clean, and restful environment is for our guests, and we regret that we fell short of providing that. Your feedback has been shared with our team to address the cleanliness, maintenance, and noise-related concerns you mentioned. We will work diligently to make improvements... read more
Frequently asked questions about Extended Stay America Select Suites - Indianapolis - West
How is Extended Stay America Select Suites - Indianapolis - West rated?
Extended Stay America Select Suites - Indianapolis - West has a 2.8 star rating with 728 reviews.
When is Extended Stay America Select Suites - Indianapolis - West open?
Extended Stay America Select Suites - Indianapolis - West is open now. It will close tomorrow at 12:00 a.m.