This profile has been claimed by the business owner or representative.
Extended Stay America Select Suites - Indianapolis - West
- Hotels
- Indianapolis, IN
About this business
Location details
8045 Rockville Rd, Indianapolis, IN, 46214, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
When I arrived and got check in the first room the gave me the door didn’t lock so anybody can just walk in the room without a key than the second room the gave the tv channels didn’t work and the heat was blowing cold air took a shower and it was roaches all in the bath room
Business response:
Dear Guest, Thank you for taking the time to share your experience. We sincerely apologize for the multiple concerns you encountered during this visit, as this falls far short of the standards we strive to maintain. While some challenges can arise occasionally, none of these should compromise a guest’s comfort or safety. Your feedback is invaluable in helping us take corrective steps, as we are committed to improving the level of care our guests receive. We regret the inconvenience you experienced and hope you will consider ... read more
Nasty ass room, dirty when I got there. I had roaches in my room which I do have pictures to confirm. Adults and kids yelling and running around
Business response:
Dear Loren, We sincerely apologize for the unpleasant experience you encountered during your stay. The cleanliness and comfort of our guest rooms are priorities for us, and we regret falling short of those standards. Your comments have been shared with our team to help address these issues and improve our property. We appreciate your feedback and hope you will consider giving us another opportunity to provide a stay that better reflects the quality and service we strive to deliver. Sincerely, Hotel Management
Pésimo , soltaba un olor completamente asqueroso.
Business response:
Dear Nery, Thank you for taking the time to share your experience. We apologize that the overall condition and cleanliness of the property did not meet your expectations. Ensuring a comfortable and well-maintained environment for our guests is a top priority, and your feedback has been shared with our housekeeping staff for review. We appreciate you bringing this to our attention and hope you will consider giving us another opportunity to provide a more enjoyable and improved stay in the future. Sincerely, Hotel Management
Slum-like Conditions The room was absolutely disgusting. Felt like a run-down slum.
Friendly staff, but the property was in terrible condition, and my room was frankly disgusting. My shower didn't work , so I needed to be moved, and the room I was moved into was run down and corners of things were broken and chipping off. The pillows had makeup on them from a previous guest , so I had to get those switched out. The room smelled funny and had old furniture that had chipping leather and there were holes in the walls. Frankly, it was a terrible experience. Like I said, the staff was nice, but if I wasn't so de... read more
Frequently asked questions about Extended Stay America Select Suites - Indianapolis - West
How is Extended Stay America Select Suites - Indianapolis - West rated?
Extended Stay America Select Suites - Indianapolis - West has a 2.9 star rating with 745 reviews.
When is Extended Stay America Select Suites - Indianapolis - West open?
Extended Stay America Select Suites - Indianapolis - West is open now. It will close tomorrow at 12:00 a.m.