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Extended Stay America Select Suites - Indianapolis - West
- Hotels
- Indianapolis, IN
About this business
Location details
8045 Rockville Rd, Indianapolis, IN, 46214, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
This was not satisfactory and will not stay there again The staff performed a surprise room inspection unwarranted
Business response:
Dear Rafael, Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is properly addressed.Sincerely,Hotel Management
They didnt have my reservation rhat i slready paid 289.00 dollars for wouldn't refund my money finally after me aruging with them the offred me and ny kids a deducting room that the "manger" stayed she wouldn't wantted to stay in it because of tge mold but then she wasn't manger enough to return my money that they say the never got
Business response:
Dear Ashley,Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is properly addressed.Sincerely,Hotel Management
Nothing
Business response:
Dear MarVen,Thank you for your recent stay with us. Our goal is to provide a great experience for our guests with clean, comfortable suites and excellent service, all in a safe environment. We are sorry that this was not your experience. Thank you for bringing this to our attention as we continually strive to improve. Your feedback is appreciated, and we hope you will give us another chance to prove that we are committed to providing excellent hospitality.Sincerely,Hotel Management
Room didn't look like it was even cleaned. Trash under tv cabinet, on top of kitchen cabinets and bathtub had a rusty drain and was dirty. No one was in the office so we could check out at 7 a.m. when we wanted to leave. It said 9 a.m. office opened it was almost 10 a.m. before anyone was available to check us out. NEVER STAYING THERE AGAIN. WOULDNOT RECOMMEND IT TO ANYONE. SMELT LIKE POT WHEN IT WAS A NONE SMOKING PLACE.
Business response:
Dear Ann, Thank you for your feedback. We're deeply sorry to hear about the cleanliness issues and the inconvenience during your checkout. This is not the standard we strive for, and we will address these concerns with our team immediately. Your experience with the office hours and the odor is unacceptable, and we are taking steps to prevent such occurrences in the future. We appreciate your feedback and hope you might consider giving us another chance to improve your experience.Sincerely,Hotel Management
Something from a scary movie. This is a place where people who are one small step from homelessness live. This is not a place for the weary traveler. I have been using this app for over twenty years now and this is by far the worst experience I’ve ever had. I was fully expecting to get mugged in the hallway or the elevator in the hotel.
Business response:
Dear Steven,We are genuinely sorry that your stay did not meet your expectations. Your feedback is invaluable, and we assure you we taken your comments seriously to improve our services. We take safety and security seriously and work closely with local police. Please let us know if you have specific concerns or if there’s anything we can do to make things right. Thank you for bringing this to our attention, and we hope to have the opportunity to serve you better in the future.Sincerely,Hotel Management
This hotel was nothing short of foul, there was stains on the bed sheet, the fridge was so scary looking outside we didnt even look in it, rooms were over booked and smelled awful everywhere
Business response:
Dear Taylor,Thank you for your recent stay with us and for taking the time to post your review. We sincerely apologize for the service and housekeeping issues you experienced. We have procedures in place so these situations do not occur. Therefore, we are very disappointed that we did not meet these expectations. We can absolutely do better, and we hope you will allow us to prove that to you in the future.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Indianapolis - West
How is Extended Stay America Select Suites - Indianapolis - West rated?
Extended Stay America Select Suites - Indianapolis - West has a 2.8 star rating with 728 reviews.
When is Extended Stay America Select Suites - Indianapolis - West open?
Extended Stay America Select Suites - Indianapolis - West is open now. It will close tomorrow at 12:00 a.m.