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Extended Stay America Select Suites - Indianapolis - West
- Hotels
- Indianapolis, IN
About this business
Location details
8045 Rockville Rd, Indianapolis, IN, 46214, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Horrible places very nasty cockroaches exposed outlets no curtains for the window
Business response:
Dear Jennifer, We appreciate your feedback about your experience during your time here and want to offer our sincere apologies for the cleanliness and condition of your room. This falls well below the high standard of service we aim to provide, and we take your concerns seriously. Rest assured, we will address these issues with our housekeeping and pest control team to prevent their recurrence. Considering this a rare incident, please return, and we will ensure a better experience for your next visit.Sincerely,Hotel Manageme... read more
It's a dump, paint chipping off the walls, outlets falling out of the walls, Mold and nasty crud on the walls, blinds broken,TV did not even turn on. Was charged extra 100.00 deposit on check in. Rude staff.
Business response:
DearBrian, We sincerely apologize for your negative experience at our hotel. Nothing is more important than ensuring our guests have a comfortable and relaxing stay, so we are sorry we could not make that happen for you. We wish we had addressed the problems while you were still here. Please give us another chance so we can leave a much better impression on your next visit.Sincerely,Hotel Management
Smelled bad and old and lil dirty
Business response:
Dear Mary, We appreciate your feedback and want to offer our sincere apologies for the substandard cleanliness and condition of your room, as well as the discomfort you experienced during your stay. This falls well below the high standard of service we aim to provide. Rest assured, we will address these issues with our housekeeping and maintenance team, as we have taken note of your feedback for immediate improvement. We are committed to ensuring a better experience for your next visit.Sincerely,Hotel Management
Bad bad bad costumer service.
Business response:
Dear Nicolas, We appreciate your feedback and sincerely apologize for the negative experience you had regarding customer service. Your concerns are important to us, and it isn't enjoyable to hear that we did not meet your expectations. We strive to provide a supportive and attentive environment for all our guests, and we will address this issue with our team to ensure improvements are made. Thank you for bringing this to our attention, and we hope to have the opportunity to serve you better in the future.Sincerely,Hotel Mana... read more
This place is horrible and the staff did a surprise room inspection unwarranted
Business response:
Dear Tim, Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is properly addressed.Sincerely,Hotel Management
This was not satisfactory and will not stay there again The staff performed a surprise room inspection unwarranted
Business response:
Dear Rafael, Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is properly addressed.Sincerely,Hotel Management
They didnt have my reservation rhat i slready paid 289.00 dollars for wouldn't refund my money finally after me aruging with them the offred me and ny kids a deducting room that the "manger" stayed she wouldn't wantted to stay in it because of tge mold but then she wasn't manger enough to return my money that they say the never got
Business response:
Dear Ashley,Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is properly addressed.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Indianapolis - West
How is Extended Stay America Select Suites - Indianapolis - West rated?
Extended Stay America Select Suites - Indianapolis - West has a 2.9 star rating with 745 reviews.
When is Extended Stay America Select Suites - Indianapolis - West open?
Extended Stay America Select Suites - Indianapolis - West is open now. It will close tomorrow at 12:00 a.m.