Extended Stay America Select Suites - Indianapolis - West

Heidi 

on Expedia

10 years ago

Worst hotel ever!!! Horrible Hotel! We arrived a little before midnight with a confirmation number, and were told we could not have our room because we didn't arrive by 10pm. The girl at the front desk told us the room "wasn't cleaned" because they didn't think we were coming. She told us the hotel was sold out and there was nothing she could do for us. We had to sleep in the airport because all of the hotels in the area were booked. What hotel "doesn't clean" your room because they didn't think you were coming? Aren't rooms... read more

molly 

on Expedia

11 years ago

Had a few problems but clean room The hotel was booked and confirmed for 2 double beds on arrival I only had a single bed the front desk worker that night was very very nice in trying to figure out the problem. But I needed to speck the lady in the morning and she was very rude and wAs not interested in helping. I did stay at the hotel due to some family members canceling on the trip. The hotel was clean but not very helpful in fixing their mess up. 

Fequent Flyer 

on Expedia

15 years ago

Very disapointed! The check in process is equal to a lease signing when renting an apartment. There is a deposit they do not tell you about up front. They switched room types to our disadvantage at check in. The only good part is they refunded all our money because we were dissatisfied and we went elsewhere. This was a 72 hour cancel I will give them that respect.