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Extended Stay America Select Suites - Indianapolis - West
- Hotels
- Indianapolis, IN
About this business
Location details
8045 Rockville Rd, Indianapolis, IN, 46214, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Looks nice on outside, don't be fooled Avoid this place at all costs, unless you don't mind the smell of drugs and smoke throughout this "smoke-free" hotel and difficult management and staff. I will never stay in a WoodSpring Suites ever again.
Business response:
Thank you for reviewing our hotel. We are so sorry to hear that you had an unpleasant experience during your stay with us. There is almost nothing worse than smelling smoking odors when these smells are offensive to us. We've shared your comments with our operations team to address this issue. We wish you well in your travels.
Not the best. I always thought that “extended stay” meant that business people or others would use the hotel for 30-90 days or so, maybe longer in extreme cases. Not so, there are people that have been living in this place for over four years. It’s more like an apparent complex for people that don’t have good enough credit to get into a real apartment. There are people coming and going at all hours. It’s a little sketchy.
Business response:
• Thank you for taking the time to share your feedback with us. We’re sorry to hear that you had a negative experience and an unpleasant impression of other guests during your stay. Our goal is to provide every guest with an all-around positive experience and we’re disappointed that this was not the case with your stay. We wish you all the best in your future travels.
Yikes!!! Hotel staff was a hot a mess. The lobby was packed and the two dudes working were slow, not friendly and pretty much rude. It took over 20 minutes to get us checked in. He was busy answering the hotel phone and a cell phone. You could barely understand him speaking. The room was ok. Nothing special by any means and our door handle broke off the first time we closed the door. No one was to be found at the front desk this morning when we left at 10am and no one had salted the entrance. They are lucky I didn’t fall and... read more
Business response:
Thank you for taking time to review our hotel. We are so sorry to hear about your negative experience at check-in. We take all guest feedback very seriously and will address everything you've brought to our attention. We wish you well in all you future travels.
Business response:
• Thank you for taking time to rate our hotel. We are sorry you did not enjoy your stay with us.
Very dirty
Business response:
• Thank you for your recent review. We are so sorry to hear that you were disappointed by the cleanliness of your room. We promise a clean room to every guest and we fell short here. Your comments have been shared with our operations team to ensure your future stay is a pleasant one. We look forward to welcoming you back soon as we are eager to provide you with a clean, comfortable room you deserve.
dirty and stained sheets at the time of my stay they did not clean the room or change the towels or sheets
Business response:
Thank you for your review. We are so sorry to hear that our housekeeping did not meet your expectations. We know most hotels provide daily cleaning, toiletries, and other amenities so it is understandable that you felt let down with less frequent Housekeeping services. As a value-focused extended stay hotel, WoodSpring Suites offers bi-weekly housekeeping for extended stay guests which allows us to provide the best value possible for our guests so that they customize their stay just the way they would like and pay for the am... read more
Ok for the price Room was fairly clean, but had absolutely no amenities. No lamp next to the bed, no hair dryer, thin towels, no extra blanket. There is a train behind the hotel, which I was unaware of until the middle of the night. No breakfast, no one at the front desk after hours. Everything in the room worked, though. For the price, was ok for one night.
Business response:
I apologize that your stay with us did not meet your expectations. We will look into everything you've brought to our attention. We strive to provide every guest with a great experience and apologize this did not happen in your case.
Dog dodo in hall way
Business response:
I'm so sorry this happened. I hope you will give us another chance.
See for your self When you hear noise all night long Cheap ?? bed pillows to 1 Pyle tollet paper. shower sucks. No one at frynt fest to cheack out or in. I left at 0600am to fine dog dodo n hall way and front door when I left
Business response:
Thank you for taking the time to send us your comments about your stay with us. We are sorry it didn’t live up to your expectations. We will be contacting the hotel to address the issues you mentioned. We wish you the best in your future travels and hope you will give us another try.
Frequently asked questions about Extended Stay America Select Suites - Indianapolis - West
How is Extended Stay America Select Suites - Indianapolis - West rated?
Extended Stay America Select Suites - Indianapolis - West has a 2.9 star rating with 745 reviews.
When is Extended Stay America Select Suites - Indianapolis - West open?
Extended Stay America Select Suites - Indianapolis - West is open now. It will close tomorrow at 12:00 a.m.