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Extended Stay America Select Suites - Indianapolis - West
- Hotels
- Indianapolis, IN
About this business
Location details
8045 Rockville Rd, Indianapolis, IN, 46214, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
There was no one at the desk. They do not have a permanent desk staff. I had to use a phone in a tiny waiting area and wait 20 minutes.
Business response:
We're sorry to hear about your difficulty reaching the Front Desk. We understand that most hotels provide guests with a 24-hour front desk, which is why you were disappointed to see the front desk was closed when you needed us. WoodSpring Suites is a value focused hotel specializing in extended stays and therefore many of our guests stay with us for longer periods of time than the average guest at other hotels. Because of this, we have set hours for our front desk. We are sorry that you did not enjoy your stay with us.
Not what I was thinking..... The site on the net makes it look better then you think, if you just want to lay your head down for the night, it's ok. But I wouldn't stay to long. The "personal" that is staying there has helped with making the place feel a bit run down and more like someone personal home and not a hotel.
Business response:
Thank you for your comments. You are right that we welcome extended stay as well as nightly guests. We are so sorry our accommodations did not meet your needs during this stay.
Staff was extremely rude. Booked my res snd was told card wouldnt be charged. Get there after 10 pm and i am told thru a closed opening that my res was cancelled thru person behind opening because couldnt get authorization
Business response:
I'm so sorry to hear about this frustrating experience. Thank you for letting us know.
There were roaches (live) in the room. But.....there was a conference in the city and there were no other rooms available. I was very uncomfortable trying to sleep after I cleared out the roaches.
Business response:
Thank you for your feedback. We take it very seriously and continue addressing issues guests bring to our attention. Time of year and weather play a big role in controlling pests, just like in homes, so sometimes it takes longer than any of us want to see results. We're sorry your stay was disappointing.
Horrible experience Our room smelled moldy. Fitted sheet was put on the wrong way on our bed & would not stay in place. The next day I stripped our beds & put it on correctly to get them to stay in place. Toilet was very dirty under the rim . I cleaned my bathtub before I would use it. Faucets & shower head were also filled of lime & yucky. You must exchange dirty towels at front desk to get clean ones. The second day of our stay when I went to exchange them they wanted to charge me for clean towels for the second day I had ... read more
Business response:
I'm so sorry to hear about your disappointing stay. Thank you for sharing your feedback so we can address the issues you mentioned and help us improve. We wish you the very best in your future travels.
All of the toilet fixtures in my room were falling apart, and the room stank profoundly of either carpet cleaner or mold. Due to the air quality, I had a headache the whole time I was there (four nights). There wasn't even a simple lamp. It was glaring overhead lights or darkness.
Business response:
We are so sorry for the negative experiences you had during your stay with us. We work hard to deliver a great guest experience and we’re sorry we let you down during this visit. We wish you the best in your future travels.
NASTY!! Hotels.com did not state this was an extended stay hotel. The walls by the bed were black from hands and feet. There looked to be bodily fluids on the side of the bed. People actually live here month to month. If you are looking for a quick overnight stay this is NOT the place!
Business response:
We are so sorry to hear that your stay was so disappointing. Best wishes in your future travels.
Avoid at all costs This is the worse hotel I have ever been in. It is labeled as service animals only but I seen three different dogs (chihuahua, pig, and a german shepherd puppy). Animal waste all over the property with no one cleaning it up. The smell of the room was so bad I had to throw up in the toilet only to find out that it does not flush. Strange stains all over the bed and floor. Walls are dirty. If you are looking for a woman of the night, this is the place. Got approached just after check in
Business response:
Thank you for sharing your experience. What you've described is certainly not the pleasant, comfortable experience we aim for when serving guests. We are terribly sorry that this stay was disappointing to you.
Expensive Hotel / Subsidized Housing Complex For the high / above average room rate you would expect a lot more from a hotel room. The room itself was okay and not in the worst condition ever, but smelled like a dirty kitchen and burnt toast. I spoke with a local person who lives within a mile of the hotel, and she informed me that this was the hotel that many people use for weekly and monthly stays when they have no where to go and have to be put up somewhere to stay. This was confirmed by the amount of people wandering in ... read more
Business response:
Thank you for taking time to review our hotel. We’re sorry you got a bad impression of our hotel. Our goal is to provide an all-around positive experience for every guest. Best wishes in your future travels.
Frequently asked questions about Extended Stay America Select Suites - Indianapolis - West
How is Extended Stay America Select Suites - Indianapolis - West rated?
Extended Stay America Select Suites - Indianapolis - West has a 2.9 star rating with 745 reviews.
When is Extended Stay America Select Suites - Indianapolis - West open?
Extended Stay America Select Suites - Indianapolis - West is open now. It will close tomorrow at 12:00 a.m.