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Extended Stay America Select Suites - Jackson - North
- Other
- Jackson, MS
About this business
Location details
5354 Interstate 55 N., Jackson, MS, 39211, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Alive and dead roaches in room; hairs on a towel in the bathroom; heat did not work in room; stained bed linen; refrigerator was clean; staff check-in was excellent. I had no expectations of other rooms being any better, therefore I didn't ask for a room change. I chose this hotel, based on others' positive reviews. Disappointing.
Business response:
Dear Guest, We sincerely regret the issues you encountered during your stay, including cleanliness and room temperature. Tthis is far below the standards we strive to provide. We are, however, pleased to hear that our staff provided excellent service during check-in. Your feedback has been shared with our housekeeping and maintenance teams. We value your insights as they help us improve our services, and we hope to have the opportunity of welcoming you back. Sincerely, Hotel Management
The room is not clean
Business response:
Dear Guest, We sincerely apologize that your room was not clean during your stay. Cleanliness is a top priority for us, and it is clear that we did not meet our standards in this instance. Your comments will be shared with our housekeeping teamto ensure it does not happen for future guests. We appreciate your honesty, as it helps us improve our services and maintain a higher level of care. We hope to have the opportunity to provide you with a thoroughly clean and comfortable stay next time. Sincerely, Hotel Management
We arrived late evening and had pre-paid.The room was dirty. There was no coffee maker; never heard of a hotel without atleast cheap coffee. The mattress was literally 'broken' on one side; we had to crowd together on the other half of the bed. The remote control was taped together. The kitchenette cabinet doors were falling off hinges and dirty. The parking lot was very dark with no lighting. I could continue with more. We left after 1 night although we had prepaid for 2. I dont know how this hotel had good reviews. Overall... read more
Business response:
Dear Guest, We sincerely apologize for the inconvenience you experienced during your stay with us. It's disappointing to hear that the room did not meet your expectations and that you encountered issues with the amenities and maintenance. We take your feedback seriously and will address these matters with our team to ensure improvements are made. Your comfort and satisfaction are incredibly important to us, and we value your input as it helps us enhance our guests’ experience. Sincerely, Hotel Management
The lobby staff seemed a bit grumpy about having to check in a guest. I booked on the Hotels app and they charged me an additional $5.35 for using a third party app. That extra charge was not included or revealed in the Hotels app so the Hotels app price was not the true total cost for comparison to other hotels. There seemed to be a lot of permanent or semi-permanent residents here. The room was on the third floor and the outside stairway lights were not working so using the stairs was risky and the elevator was far from my... read more
One of my top-three ALL TIME WORST hotel stays. Toilet in room for 1st night (a Fri.) inoperable, and was not repaired while I was out the next day, and one burner on stove didn't work. "Maintenance doesn't work weekends." Took heavy argument to switch rooms. New room: 2 light fixtures inoperable, towel shelf in bathroom partially torn away from wall, freezer so fouled with frost that ice cube wouldn't freeze and fridge didn't cool foods. No ice machine anywhere on the property. I will NEVER stay at this property again!!
Business response:
Dear Guest, We deeply regret the inconveniences you faced during your stay, especially with the room issues and overall maintenance, which fell short of our expectations. Our goal is to ensure a welcoming and comfortable experience for all our guests, and we are truly sorry that we did not meet that standard in your case. Your feedback about the room conditions and lack of amenities is invaluable, and we want to assure you that we are addressing these concerns with our team. We appreciate your insights and wish to express th... read more
Things weren’t working like toilet.
Business response:
Dear Guest, We sincerely apologize for the inconvenience you experienced with the toilet not working properly during your stay. This is not the level of comfort we aim to provide, and we understand how frustrating this must have been. Please know we have shared your comments with our maintenance team. Your feedback is valuable and helps us improve. Thank you for choosing our hotel, and we hope you will give us another opportunity to provide a smoother, more comfortable stay. Sincerely Hotel Management
The bed was hard to sleep on, they had a curtain up at the closet, no trash can, and it smells like mold in the room, I’ve stayed at this hotel years ago, and they was nice what happen to them I have no idea, will not be back.
Business response:
Dear Guest, We sincerely apologize for the discomfort you experienced with the bed, and missing amenities. This is not the standard we aim to maintain, and we regret that your recent stay did not reflect your previous positive experience. Your comments have been shared with our housekeeping and maintenance teams for improvement. We truly appreciate your honesty, as it helps us identify areas needing attention. We hope you’ll reconsider and give us another opportunity to serve you better. Sincerely, Hotel Management
Booked a two bed, got a queen. Non smoking, got a smoking room. Booked extended stay to have a kitchen, we did not get any cookware even when we asked. Fridge was dirty, bathroom full of hair. Insects on the floor. Bed was not comfortable since we were three people sleeping in it.
Business response:
Dear Guest, Thank you for sharing your experience with us. We sincerely regret that your stay did not meet your expectations and understand how the situation may have been frustrating. We apologize that the room type you requested was not available upon arrival. While we do our best to honor all preferences, room assignments depend on availability at check-in. As part of our Select Suites experience, cookware and kitchen utensils are available upon request at the front desk, and we are sorry this process caused any inconveni... read more
Frequently asked questions about Extended Stay America Select Suites - Jackson - North
How is Extended Stay America Select Suites - Jackson - North rated?
Extended Stay America Select Suites - Jackson - North has a 3.3 star rating with 2,077 reviews.
When is Extended Stay America Select Suites - Jackson - North open?
Extended Stay America Select Suites - Jackson - North is open now. It will close tomorrow at 12:00 a.m.