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Extended Stay America Select Suites - Jackson - North
- Other
- Jackson, MS
About this business
Location details
5354 Interstate 55 N., Jackson, MS, 39211, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Lobby closed at 9 Book a room for my birthday, Got to Jackson around 8 went straight to Georgia Blue restaurant ate & hade some drinks, arrived to the hotel at 9:30 to find out we couldn't check in because the lobby closed at 9 so we drove 2hrs back home
Business response:
Dear Guest, Thank you for taking the time to share your experience, and we sincerely apologize for the inconvenience you faced during your visit. We understand how frustrating it must have been to arrive and find out the lobby had closed. We value your feedback and will look into our check-in procedures to ensure this situation doesn’t happen again. We certainly don’t want guests to feel disappointed or inconvenienced, especially on a special occasion like your birthday. Please give us another opportunity to provide a better... read more
Poor management
Business response:
Dear Newona, It was disappointing to read your comments about your stay at our hotel. Please accept our apologies, as we never mean to disappoint our guests in any way. We can assure you that what you experienced is not acceptable by our standards, and we will address your concerns as we are committed to providing every guest a wonderful experience. Thank you again for your candid feedback as this helps us to improve the experience for future guests. We truly appreciate your feedback. Sincerely, Hotel Management
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Business response:
Dear Guest, We thank you for sharing your feedback. Please accept our apologies for any oversights during your time with us. We want every guest to have a memorable stay, and we regret this was not your experience. We hope you will revisit so we can extend the exceptional hospitality we are known for providing.Sincerely,Hotel Management
Business response:
Hi Tameishia, we are sorry to hear that you did not have a great stay with us! We look forward to seeing you again in the near future.
The sank was stopped up, there was a bug crawling on my shower curtain also I asked the staff for a face cloth and they gave me one that wasn’t washed a lot of the dye came out of the face cloth was coming out when I was showering very nasty. I will not be coming back here
Business response:
Hi Kentavious, we are sorry to hear that you did not have a great experience with us here at ESA Jackson North. We have been in contact with the booking agency who paid for your stay, and you have been refunded. We wish you the best and thank you for your review.
Business response:
Hi Cristian, we are sorry to hear that you did not have a great experience with us. We hope you visit us again soon! Thanks for your review and we appreciate your business.
Don't bother with a reservation they don't honor t I couldn't tell you what any of the services or rooms are like because just like the last time I reserved a room there when I got there the told me they were sold out even though the parking lot was half empty. At least this time I knew better than to pay in advance and have to wait to get my money back. What's the use of making a reservation if the rooms is still booked out from under you
Business response:
Dear Stephanie, Thank you for reviewing our hotel. We are genuinely sorry for the issues you experienced with your reservation and even more so for how it was handled. Each guest’s feedback is a critical tool forusin our mission to improve guest satisfaction. We value your feedback and hope you'll giveusanother opportunity to provide you with the seamless experience you deserve.Sincerely,Hotel Management
The motel was easy to access. The motel appeared to be very worn. My room was supplied with only 1 towel and 1 wash cloth, which were given to me when i checked in. was told housekeeping would bring more. Was there for 4 days never seen house keeping. Desk clerk was friendly.
Business response:
Hi Missy! We are happy to hear that you enjoyed your stay with us. We look forward to seeing you again in the near future and thanks for choosing ESA Jackson North!
Frequently asked questions about Extended Stay America Select Suites - Jackson - North
How is Extended Stay America Select Suites - Jackson - North rated?
Extended Stay America Select Suites - Jackson - North has a 3.3 star rating with 2,077 reviews.
When is Extended Stay America Select Suites - Jackson - North open?
Extended Stay America Select Suites - Jackson - North is open now. It will close tomorrow at 12:00 a.m.