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Extended Stay America Select Suites - Jackson - North
- Other
- Jackson, MS
About this business
Location details
5354 Interstate 55 N., Jackson, MS, 39211, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
they were horrible people who talked with a lot of disrespect. i was denied check in for physical copy of id. had someone else try and they still denied. i was also denied a refund and i never even received a room key card
Business response:
Dear kristian, We are deeply sorry to hear about the experience you had during your recent visit. It is never our intention to cause frustration or make any guest feel disrespected. We understand that you were denied check-in and that our team’s communication regarding the ID policy may not have been handled as clearly as it should have been. While our check-in process does require valid identification in accordance with local laws and our security protocols, we regret that this was not explained to you in a respectful manne... read more
The lamps did not work. There was a dead spider. The carpet was damped.
Business response:
Dear Erica, Thank you for sharing your experience. It’s important that each room feels fully prepared and welcoming, and we are sorry to hear that this wasn’t reflected during your visit. Reliable lighting, a fresh atmosphere, and well-kept flooring are essential to guest comfort, and we understand how these issues impacted your stay. Your feedback will be shared with our team as a reminder of the level of care our guests deserve. We hope to welcome you back and provide a stay that feels more like a true home away from home.... read more
They refuse me a room and couldn't tell me a reason why after i paid online i stayed the night before didnt smoke in the room didnt even pull the bed spread back by time i got off work at 9pm and had to get back up at 430am i barely enjoyed the room
Business response:
Dear Guest, Thank you for sharing your experience with us. We are sorry for the inconvenience you encountered regarding your reservation. We sincerely apologize for the confusion with your booking and understand how frustrating it must have been. Your comfort and satisfaction are important to us, and we appreciate you taking the time to bring these matters to our attention. Please return for a better experience whenever you are back to the city. Sincerely, Hotel Management
La reservación la hice a las 8.20 pm y ala 9.00 pm ya no está nadie en oficina dejan un número para llamar pero nadie respondió , y son tan descarados que ponen que no habrá un reembolso no se hospeden aquí les robarán su dinero
Business response:
Dear Guest, Thank you for taking the time to share your experience. We are sorry to hear that you faced difficulty reaching someone after making your reservation and understand how frustrating that must have been. Timely communication is essential, and we regret that this was not managed better during your visit. Your feedback has been shared with our team to help improve responsiveness and ensure clearer expectations are set moving forward. We take concerns like yours seriously and remain committed to enhancing our service.... read more
I didn't have towels in the room, I went to ask 3 times and the person on the counter told me to come back at 8:15 PM to get the towels and when i went to get the towels he just told me that he gave it to me already so he no have anymore towels.
Business response:
We are sorry to hear that you encountered issues with towels for your room. Our goal is to ensure all guest have a great stay here at ESA Jackon North. We will make sure fresh clean towels are delivered to your room today!
Bas
Business response:
Dear Guest, Thank you for choosing our hotel for your recent stay. On behalf of our entire team, we sincerely apologize for not meeting your expectations. We always want to make every effort to provide a flawless stay; therefore, we regret that this was not your experience. We hope you will consider giving us a second chance so we can provide you with the superior hospitality you should always expect from us.Sincerely,Hotel Management
Passez votre chemin... Même pour une nuit d'étape, çela reste très passable. Propreté très relative , à l'intérieur de la chambre comme à l'extérieur. Une légère odeur quand on rentre dans la chambre. Il manquait une serviette de douche. Sur les photos la cuisine fait effet mais elle est entièrement vide , il n'y a même pas un verre. Mauvaise insonorisation des chambres entre elles ainsi qu' avec l'extérieur qui est bruyant. Bref une nuit qui n'a pas été reposante, je regrette...
Business response:
Dear Guest, Thank you for choosing us and for sharing your comments. It is very understandable how these events detracted from a relaxing and seamless visit. We strive to create an exceptional, memorable stay for each guest, so please accept our apologies that this was not your experience. We are grateful that you have brought these concerns to our attention as we are continually growing and improving from our guest feedback. Please give us another occasion to host you in the future and provide you with the seamless stay you... read more
Mal servicio de las llaves llegamos a las 2 am de trabajar y nadie contesto astas las 8 30 am me dieron llave tuve que dormir en el carro
Business response:
Dear Guest, We apologize for the inconvenience and frustration you experienced upon arrival, especially after a long day at work. This is not the level of service we aim to provide, and we’re actively reviewing this internally to prevent this from happening again. Guest satisfaction is our primary concern, and we're continually working to enhance our offerings. Your comments are invaluable in this process. We have shared your comments with our team for improvement. We hope to welcome you back to our hotel soon.Sincerely,Hote... read more
The worst hotel I ever lived in. Rooms are filthy
Business response:
Dear Bettye,We sincerely regret that your experience did not meet expectations and apologize for any cleanliness concerns. Maintaining a clean and comfortable environment is a priority, and your feedback will be shared with the appropriate teams to ensure necessary improvements. We appreciate your input and hope for the opportunity to provide a better stay in the future.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Jackson - North
How is Extended Stay America Select Suites - Jackson - North rated?
Extended Stay America Select Suites - Jackson - North has a 3.3 star rating with 2,077 reviews.
When is Extended Stay America Select Suites - Jackson - North open?
Extended Stay America Select Suites - Jackson - North is open now. It will close tomorrow at 12:00 a.m.