Extended Stay America Select Suites - Jackson - North

Business response:

Dear Guest, Thank you for sharing your experience. We regret to hear that your reservations did not meet expectations and that you faced inconvenience. Your feedback has been shared with our management team for review. We hope to have the chance to welcome you back so we can provide you with the flawless experience you deserve. Sincerely, Hotel Management 

Business response:

Dear Guest, We sincerely apologize for the unpleasant odor you experienced during your stay. This is not the standard we aim to provide, and your comments have been shared with our housekeeping and maintenance teams. We are committed to ensuring a clean and comfortable environment for all our guests and appreciate your input in helping us improve. Your feedback is valuable as we continue to enhance our services. We hope to have the opportunity to welcome you back and provide a much better experience in the future. Sincerely,... read more

Business response:

Dear Melvin, Thank you for staying with us and sharing your review. We apologize for the cleanliness issues you had in your suite. We work hard to provide every guest with spotless, fresh accommodations; therefore, we are disappointed this was not your experience. We regret not meeting your expectations. Your satisfaction is our top priority, and we hope to earn back your trust in our hotel on your next visit to the city. Sincerely, Hotel Management 

Business response:

Dear Carlos, We sincerely apologize that your experience did not meet your expectations and that you found aspects of the property unclean. Guest comfort, hygiene, and satisfaction are our top priorities, and your comments have been shared with our housekeeping and management teams to ensure that all rooms and common areas are properly maintained and thoroughly cleaned. We take your feedback very seriously as it helps us improve our services and overall guest experience. We hope to have the opportunity to provide a much clea... read more

Business response:

Dear Harry, Thank you for choosing us and for sharing your comments. It is very understandable how these events detracted from a relaxing and seamless visit. We strive to create an exceptional, memorable stay for each guest, so please accept our apologies that this was not your experience. We appreciate you bringing these concerns to our attention, as we continually grow and improve based on our guests' feedback. We hope to have another occasion to host you in the future and provide you with the seamless stay you deserve! Si... read more

Business response:

Dear Henry, We sincerely apologize that your recent stay did not meet expectations and that your experience has led you to feel you would not return. Cleanliness, comfort, and respectful service are top priorities, and it’s disappointing to learn that we fell short in your case. Please share more details of your concerns with our team to prevent future recurrence. We value your feedback and hope you might reconsider giving us another opportunity to provide you with a much-improved stay experience. Sincerely, Hotel Management 

Business response:

Dear Tiffany, We sincerely apologize that the blanket provided did not meet your expectations. Guest comfort is very important to us, and your comments have been shared with our team to ensure we provide better bedding options for all guests. We appreciate your input as it helps us improve our services and overall guest experience. We hope to have the opportunity to welcome you back for a more comfortable and enjoyable stay, ensuring that your future visits meet the high standards we strive to maintain. Sincerely, Hotel Mana... read more