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Extended Stay America Select Suites - Jackson - North
- Other
- Jackson, MS
About this business
Location details
5354 Interstate 55 N., Jackson, MS, 39211, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Booked a double and got there they didnt have it available. Not only did the site take the payment the hotel never called to tell me they didnt have the room availability. It takes 3 weeks to refund if they do. Looked inside the room they had available and it had bed bugs on the bed bug protectors (thats how bad it was). THE SMELL WAS NOTICED OUTSIDE THE DOOR....
Business response:
Dear Jamie, We sincerely apologize for the inconvenience you experienced with your room reservation and the condition of the room. This is not the standard of service or cleanliness we strive to provide. We are actively addressing the issues you mentioned, including room availability communication and housekeeping practices, to ensure a better experience for our guests. We understand your frustration and appreciate your patience regarding the refund process. We also follow the most rigorous industry standards regarding the c... read more
On Expedia’s app there was a sign saying or telling you “ You only pay the price you see here.” That’s simply a lie. I paid everything online. Upon arrival I was told I had to pay $5.35 because I was only staying one night & that it’s something the Hotel puts on you. I took a queen room instead of a king @ 3:00 pm because it was going to take them 20 to 30 mins to make up the bed & hang a shower curtain. Room 129 the TV did not work & there were no dang towels.
The bed wobbled
HIDDEN FEES When I checked in, I was told that there is a fee that is not included when you book online. I had no problem with that, but because it was a business trip, I asked for something in writing. I needed to show my job something and the receipt only had abbreviations but no detail. I paid it, but refused to sign it because it gave no details about the fee. I asked could something be printed or written fir ne, but was told thatbif I had a probkem, have my lawyers call their lawyers. What kind of answer is that fir a s... read more
The room was clean.
This place was filthy, from the grounds, lobby and rooms. I was given a key and when i opened rhe door the room was disgusting. It looked to me someone had lived in it for days, weeks maybe without being cleaned. Front desk gave me a key to another room and it was filthy as well. This room also looked like it had been lived in without being cleaned. When i returned to the lobby the person told me they had no more rooms to offer me! While I was trying to book another motel, three other customers arrived to find out there room... read more
I had a confirmed reservation and upon check in there was no room available.
Don't use Expedia.
Business response:
Dear Timothy, Thank you for being our guest and for your valuable feedback. We are sorry for the experience you had with the booking site. We wish you a great experience moving forward. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Jackson - North
How is Extended Stay America Select Suites - Jackson - North rated?
Extended Stay America Select Suites - Jackson - North has a 3.3 star rating with 2,077 reviews.
When is Extended Stay America Select Suites - Jackson - North open?
Extended Stay America Select Suites - Jackson - North is open now. It will close tomorrow at 12:00 a.m.