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Extended Stay America Select Suites - Jackson - South
- Hotels
- Byram, MS
About this business
Location details
5590 I-55 South Frontage Rd, Byram, MS, 39272, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Room was nasty
Business response:
Dear Guest, We want every guest to have a comfortable stay, so we are truly sorry that we fell short in making that happen for you. We’re concerned to know that the condition of your room did not meet expectations. Providing a clean and comfortable environment is one of our top priorities. Your comments are important and will be reviewed with our housekeeping team as we continue striving to refine the guest experience. We hope you will consider giving us another opportunity in the future to provide a stay that is far more pl... read more
I will never stay here again!
Business response:
Dear Guest, Thank you for sharing your feedback. We are genuinely sorry that your experience did not meet expectations and that your stay left such a disappointing impression. Your comments have been shared with our team for immediate review and improvement. We genuinely appreciate you taking the time to share your concerns with us and hope you will consider giving us another opportunity to provide a more positive and comfortable visit in the future. Sincerely, Hotel Management
Didn’t get my refund didn’t get my room
Terrible first Stay Waited 30+ minutes to get checked in. Had to take a shower last night and this morning with no hot water!!
No thanks Bathroom was disgusting. Tub was dirty, sower didn’t work. Unexpected and undisclosed $100 deposit required upon check-in. Room smelled like old ramen.
They didn’t let me check in my room and kept my money
Business response:
Dear Allen, We are sorry to hear about the challenges you experienced and the frustration it caused. We understand how upsetting it is not to be able to check into the room you reserved. Your satisfaction is important to us, and we appreciate you bringing this matter to our attention. We hope you will give us another opportunity to regain your trust the next time you are in the area. Sincerely, Hotel Management
It book Wrong hotel
Business response:
Dear Darren, We're sorry to hear there was an issue with your booking. We always strive to provide a great experience for all our guests, and we hope to welcome you back for a stay that better meets your expectations. Sincerely,Hotel Management
I was going to leave a great review. The room was great but I got up this morning to take a shower before hitting the road and it didn’t work. There was no one on the property to help or contact about the issue. I prepaid for the room and was told after I arrived that I had to also pay a deposit. I didn’t mind but I felt it should’ve been known beforehand. What if I didn’t have it to pay. I would have lost the money I paid and couldn’t get back for 7-10 days..
Business response:
Dear Rhoda, Thank you for your feedback. We're glad you liked the room but sincerely apologize for the issue with the shower and the inconvenience it caused. We understand how frustrating it can be to not have access to assistance when needed. Additionally, we apologize for not clearly communicating the deposit requirement in advance. Your concerns are important to us, and we will work to improve communication and ensure better service during your stay. We hope to welcome you back for a more seamless experience.Sincerely,Hot... read more
Frequently asked questions about Extended Stay America Select Suites - Jackson - South
How is Extended Stay America Select Suites - Jackson - South rated?
Extended Stay America Select Suites - Jackson - South has a 3.6 star rating with 472 reviews.
When is Extended Stay America Select Suites - Jackson - South open?
Extended Stay America Select Suites - Jackson - South is open now. It will close tomorrow at 12:00 a.m.