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Extended Stay America Select Suites - Jackson - South
- Hotels
- Byram, MS
About this business
Location details
5590 I-55 South Frontage Rd, Byram, MS, 39272, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
I was going to leave a great review. The room was great but I got up this morning to take a shower before hitting the road and it didn’t work. There was no one on the property to help or contact about the issue. I prepaid for the room and was told after I arrived that I had to also pay a deposit. I didn’t mind but I felt it should’ve been known beforehand. What if I didn’t have it to pay. I would have lost the money I paid and couldn’t get back for 7-10 days..
Business response:
Dear Rhoda, Thank you for your feedback. We're glad you liked the room but sincerely apologize for the issue with the shower and the inconvenience it caused. We understand how frustrating it can be to not have access to assistance when needed. Additionally, we apologize for not clearly communicating the deposit requirement in advance. Your concerns are important to us, and we will work to improve communication and ensure better service during your stay. We hope to welcome you back for a more seamless experience.Sincerely,Hot... read more
Never again This hotel is awful. They gave away two of our friends rooms even though they had reservations. The staff was rude and not helpful. And even though we paid in advance they gave away our rooms as we were at a funeral and didn't check in until 8:00 p.m.
Business response:
Dear Matthew, Thank you for sharing your experience, and we sincerely apologize for the difficulties you faced during your stay. We understand how distressing it must have been to arrive at the hotel after attending a funeral only to find your friends' rooms had been given away. This is not the level of service we strive to provide, and we will investigate this matter further. Your feedback is invaluable to us, and we hope to welcome you back for a more positive experience in the future.Sincerely,Hotel Management
The Room smelled bad …the whole hotel smells bad ..the bed was terrible..very small
Business response:
Dear Keith, We sincerely apologize for your unpleasant stay. It is unacceptable that your room and the hotel had an unpleasant odor and that the bed did not meet your expectations. We are addressing these issues with our housekeeping and maintenance teams to ensure improvements. Your feedback is valuable to us, and we hope you will give us another chance to provide a better experience.Sincerely,Hotel Management
It's ok
Business response:
Dear Canary, Thank you for taking the time to share your rating. We are sorry if we missed out on any essential opportunities to make your stay the seamless, memorable one you deserve. Please accept our sincere apologies for any issues you experienced. We hope you will consider giving us another chance to show you our devotion to delivering excellent hospitality for every guest.Sincerely,Hotel Management
It did not have a cart to take luggage to your room. The staff was very nice.
Business response:
Dear Casey, We appreciate your feedback and are glad to hear that you found our staff to be very nice. However, we apologize for any inconvenience caused by the lack of luggage carts. Your comments are valuable to us, and we will look into options to address this issue to enhance our guests' experience. Thank you for bringing this to our attention, and we hope to welcome you back for a more seamless stay in the future.Sincerely,Hotel Management
I tried to check in late as I did not get to the hotel until 1:30 at night. Two people hanging around the lobby door outside walking in circles coming in and out. The lobby was closed so as directed on the lobby wall, I called the night manager. Extended Stay national answered after several minutes and called the night manager while I was on hold. I was then told that the night manager refused to come to the hotel to check in guests after midnight because they felt unsafe. So I was denied check in and had to look for another... read more
Business response:
Dear Michael, We sincerely apologize for the inconvenience you experienced during your recent visit. Your safety and comfort are our top priorities, and it's clear that we fell short in this instance. We understand how frustrating this situation must have been for you, and we're committed to reviewing and improving our late-night check-in procedures to ensure the safety of our guests and staff. Please know that your feedback is invaluable in helping us make necessary improvements. We hope you will consider allowing us anothe... read more
Frequently asked questions about Extended Stay America Select Suites - Jackson - South
How is Extended Stay America Select Suites - Jackson - South rated?
Extended Stay America Select Suites - Jackson - South has a 3.5 star rating with 419 reviews.
When is Extended Stay America Select Suites - Jackson - South open?
Extended Stay America Select Suites - Jackson - South is open now. It will close tomorrow at 12:00 a.m.