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Extended Stay America Select Suites - Jackson - South
- Hotels
- Byram, MS
About this business
Location details
5590 I-55 South Frontage Rd, Byram, MS, 39272, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Old and dirty
Business response:
We are so sorry that your review rating does not reflect the exceptional experience that we intended for you. Thank you for giving us a chance and we wish you all the best in your future lodging experiences.
The room i stayed in was run down... Had a cot instead of a real bed... Stale smelling
Business response:
Thank you for your review. We are disappointed to see that you did not enjoy your time with us. Thank you for letting us know the areas that we can improve for all our future guests.
I did not like the size of the bed and the emptiness of the room. My room needed toiletries and other things .
Business response:
Thank you for your review. We apologize that you did not enjoy your overall stay with us due to the issues with the bed and amenity offerings. Since we are more of an extended stay, we offer limited amenities so that the guests can customize their experience in order to keep our rates super low and affordable. We are so sorry that this did not satisfy your expectations and will use your feedback to help us improve. We do hope that all you future travels are wonderful ones.
Horrible Horrible stay. I've stayed at 100+ hotels and this one is the worst. No customer service and literally NOTHING comes with the room. No towels coffee pot ect. THEY MAKE YOU TAKE OUT YOUR OWN TRASH. would never stay again.
Business response:
Thank you for this valuable feedback, Mariska. I'm so very sorry that you were not expecting our unique amenity offerings --- that guests pay only for the amenities they want to use (like daily cleaning, linen changes, cookware). It would be a bit shocking if you weren't expecting this and we're so sorry we disappointed you. I did double check our website and the information is listed. To find it, scroll to the bottom to read all the FAQs or once on the specific hotel's page, from the Hotel Info tab, click 'Show More' at the... read more
The only thing I liked was the outside of the hotel and the customer service of the front desk clerk. I did not like that the room did not reflect what was shown online. It had a stale odor, dirty sheets, no tissue in bathroom, and the tub was a tinted color.
Business response:
Thank you so much for taking the time to review your stay, Paul. We are so sorry for the many issues that you experienced with the overall cleanliness of the room and linens, unpleasant odors and toiletries, Jay. This is in no way the high level of customer service and hospitality that we intended for you, and we can't apologize for leaving you with such a negative impression of our hotel. We can assure you that we will address these important matters with our entire hotel staff for immediate action and resolve. We apologize... read more
Business response:
We are so sorry that you did not enjoy your time with us, Rashad. Thank you for taking the time to rate your stay.
I didn’t stay at this hotel. Waiting on my money to be refunded back to my card.
Business response:
Thank you for taking the time to rate our hotel, Romel. We are sorry that you experiencing a problem with billing but hope that you reached out to the property so that this can be resolved. We apologize for any inconvenience that this has caused you and wish you all the best in your future travels.
If you are having to live out of town for work it is fine but not for a vacation. Online the place was presented as a suite with a kitchen living area etc. However there was no living area the kitchen was nice and had a dining table with 2 chairs. There was only a full size bed that was very uncomfortable. The room was clean. They only supplied you with one bar of soap for both handwashing and bathing. I requested a hair dryer and coffeemaker for the room and neither were available. I had to go buy items in order to stay. I ... read more
Business response:
Thank you for your feedback. I’m so sorry you had an unsatisfying stay with us. It sounds like our accommodations did not meet your needs and we are sorry we disappointed you. We'd love to welcome you back the next time you're looking for what we have to offer!
Frequently asked questions about Extended Stay America Select Suites - Jackson - South
How is Extended Stay America Select Suites - Jackson - South rated?
Extended Stay America Select Suites - Jackson - South has a 3.6 star rating with 472 reviews.
When is Extended Stay America Select Suites - Jackson - South open?
Extended Stay America Select Suites - Jackson - South is open now. It will close tomorrow at 12:00 a.m.