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Extended Stay America Select Suites - Jackson - South
- Hotels
- Byram, MS
About this business
Location details
5590 I-55 South Frontage Rd, Byram, MS, 39272, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Would not recommend Was very uneasy during the stay. The smell of weed permeated everything. No lobby area was set up. Had to be buzzed in to check in. No toilet paper in bathrooms, only one towel and washcloth each bathroom. The sheets were not clean.
Business response:
Dear Dana, We always appreciate feedback from our guests to ensure we meet our high service standards. Therefore, we sincerely apologize for the issues you experienced during your stay. While we know this does not change your experience, we've shared your comments with our team to ensure a better experience for future guests. Thank you for staying with us, and we would love the opportunity to welcome you back to show you the outstanding hospitality you deserve. Sincerely,Hotel Management
Never again due to ***hole smokers Checkin girl was nice, then we got into the front hallway and elevator. Smelled like pot. Got off on our floor, smelled like cigarette smoke. Only reason we stayed was our room was ok. Till we crawled into bed. The brown blanket between the 2 sheets smelled like cigarette smoke. The icing on top of this awful stay was in the morning, our bathroom smelled like pot!!!!! I know its difficult for a hotel with no management or authority on site to enforce the no smoking policy, and sorry your ca... read more
Business response:
Dear Michelle, Thank you for taking the time to give us feedback on your recent stay. Even though our guest rooms are smoke-free, we occasionally have violations of this rule, and we apologize for the inconvenience this caused. We appreciate you bringing this to our attention so we can address it immediately. We are grateful for the feedback and hope you will reconsider and stay with us again the next time you are in the area.Sincerely,Hotel Management
Floor hadn’t been swept. Mold in the shower. Rusty refrigerator. Bed was really small.
Business response:
We are so sorry that your review rating does not reflect the exceptional experience that we intended for you. Thank you for giving us a chance and we wish you all the best in your future lodging experiences.
It was clean but the bed is too small I can't believe a hotel actually have bunk bed and small springs
Business response:
Thank you for taking the time to review your recent stay at our hotel, Antonio. I'm sorry we didn't get your recommendation and wish that our accommodations had better met your needs during this stay.
Sad Was not clean
Business response:
Thank you for taking the time to review your stay with us, Francessca. We sincerely apologize for the issues that you experienced with the cleanliness, and will make sure that we communicate this concern with our housekeeping team for immediate action and resolve. We would love another chance to show you a much better experience the next time your travels bring you this way.
Business response:
Thank you for rating. We are so sorry for any issues that you experienced and hate to see the lower rating. We would love to have another opportunity to show you a much better experience the next time your travels bring you this way.
This place is basically an apartment complex. The bedspread had cigarette burns and stains on it. The blanket was gross. The toilet paper holder was broken and the tank on the toilet bowl wasn't even the size of the toilet. This place shouldn't be rented as a motel. We didn't even spend the night. We walked into the room and walked right back out and left the premises. I am sure no management person would want any family member staying there. Discussing that they take your money under these circumstances.
Business response:
We appreciate you for sharing the details of your stay with us, Ruth. This is in no way the type of feedback that we want to read. We always want your time with us to be full of comfort and peace in a super clean environment. Seeing that this is not what we delivered is more than disappointing and we can assure that we take this feedback seriously. We will be addressing these concerns with our team to avoid them with any of our future guests. We are sorry for the impact that this had on your visit, but we do hope that your f... read more
Beware of cockroaches.
Business response:
Hello Julie. Thank you for taking the time to rate your stay with us. We can't tell you how troubling it is to see that you experienced issues with the overall cleanliness of your room and pest sightings. This is never the experience that we want to create, and are so sorry for any inconvenience that this caused. Your feedback shows us the areas that deserve our attention and we will make sure that we improve in these areas for all our future guests. Thank you for allowing us to host you and we wish you all the best in your ... read more
Frequently asked questions about Extended Stay America Select Suites - Jackson - South
How is Extended Stay America Select Suites - Jackson - South rated?
Extended Stay America Select Suites - Jackson - South has a 3.5 star rating with 419 reviews.
When is Extended Stay America Select Suites - Jackson - South open?
Extended Stay America Select Suites - Jackson - South is open now. It will close tomorrow at 12:00 a.m.