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Extended Stay America Select Suites - Jacksonville - Baymeadows
- Hotels
- Jacksonville, FL
About this business
Location details
8300 Western Way, Jacksonville, FL, 32256, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Hurricane Irma mandatoryevacuation stay We had a mandatory evacuation for Hurricane Irma and were able to find an affordable reservation at this location. We had reserved 4 nights but due to the hotel losing power and we were on the third floor with no elevator and both of us are in our 70's we left one day early. We were not refunded the one night because there was no one at the reception desk when we checked out to inquire about a refund. Our room was comfortable, although the bath and kitchen faucets were constantly dripp... read more
Business response:
Elaine, thanks for evaluating your stay. We sincerely apologize for the inconvenience you experienced while here. Please reach out to our front desk with regard to you request for refund so they can assist you further. We hope the positive aspects of your stay will bring you back in the future. Sincerely, General Manager
Business response:
Thank you so much for the positive feedback. It’s a pleasure knowing your overall visit with us was an enjoyable one. We hope to see you again soon at Extended Stay America. Sincerely, General Manager
Great service but Roaches! The personnel were very patient with me, Hotels.com book a room that was not available and the individual at the front desk went above the norm to help me out! The on big big drawback was "BUGS"! The "trash room" had containers that were overflowing. Why is there a "trash room" anyway?!?
Business response:
Duane, thank you for staying with us. We are glad you liked some aspects of your visit, but I apologize for the cleanliness issues you encountered. I am concerned about your experience and have immediately brought this to the attention of my housekeeping for review and action. We have also contacted our pest control provider to address the issue as quickly as possible. We truly hope you will consider giving us the opportunity to make it up to you on another visit. Sincerely, General Manager
Clean before use We got in late so we went straight to bed. Beds where clean room smelled like Clorox, so we assumed the room was clean. NO!! Bathroom had previous stains on the sink from mouth wash shower hadn't been cleaned and no tissue. We travel with or always buy cleaning supplies for the the bathroom cause we have small children. Further inspection the dresser and nightstand had clothes left in them from previous guest. If you don't mind cleaning your room almost decent place to stay
Business response:
Thank you for choosing to stay with us and letting us know your overall visit was a pleasant one. However, we’re sorry for the cleanliness issues you encountered in your room. We did have a meeting with our housekeeping department to see where we went wrong as we do double check each of our rooms prior to the next guest arriving. Again, we are sorry for this unpleasant experience and would love to be able to redeem ourselves on a future visit. Sincerely, General Manager
Business response:
Stefanie, we appreciate you sharing your wonderful rating of Extended Stay America - Jacksonville - Baymeadows. Thank you for being our guest, and we look forward to welcoming you back soon. Sincerely, General Manager
Business response:
Thank you for choosing to stay at Extended Stay America - Jacksonville - Baymeadows. We are glad you had a comfortable visit here and that you liked all that we have to offer. We appreciate your kind rating and hope to see you again soon. Sincerely, General Manager
It was ok parking lot was kinda pack. And the bath tub was a little dirty but I'll stay again if needed down the road
Business response:
Thank you for staying at Extended Stay America - Jacksonville – Baymeadows. We are glad you were overall pleased with your experience, except for the few issues you encountered. We will address your concerns appropriately. Thanks for your business. We look forward to your return. Sincerely, General Manager
Business response:
Micheal, thank you for selecting Extended Stay America - Jacksonville – Baymeadows. It makes us happy to know that we were able to deliver a pleasant stay to you. We appreciate your feedback and hope to have you as our guest again. Sincerely, General Manager
Business response:
Thank you for staying with us and taking the time to share your review. Our goal is to maintain the highest standards, and we apologize for falling short of this. We hope to have the opportunity to make your next stay perfect in every respect. Sincerely, General Manager
Frequently asked questions about Extended Stay America Select Suites - Jacksonville - Baymeadows
How is Extended Stay America Select Suites - Jacksonville - Baymeadows rated?
Extended Stay America Select Suites - Jacksonville - Baymeadows has a 4.3 star rating with 1,085 reviews.
When is Extended Stay America Select Suites - Jacksonville - Baymeadows open?
Extended Stay America Select Suites - Jacksonville - Baymeadows is open now. It will close tomorrow at 12:00 a.m.