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Extended Stay America Select Suites - Jacksonville - Baymeadows
- Hotels
- Jacksonville, FL
About this business
Location details
8300 Western Way, Jacksonville, FL, 32256, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
When I check in I was tired from a long drive from Virginia. At 8:00 a.m there was a lot of noise. The housekeeper was yelling down the hall to the other housekeeper to see if they needed towels. Then someone in the room next to me start to argue. Some of the housekeepers were very rude. One lady even said “ you know these rooms are none smoking room” it’s not what she said it’s how she said it like she was accusing us of smoking in the room. The A.C went out and we had to call management. The room at very clean.
Business response:
Thank you for staying with us. We are sorry for the service issue you experienced with our housekeepers and regret the inconvenience it caused. We are reviewing the situation as a training tool to improve our procedures and to ensure this does not happen again. We understand the frustration and truly hope you will offer us another opportunity to serve you. Sincerely, Hotel Management
Not too bad.. Great stay for the cost. Clean, but a little noisy, overall great place to stay..
Business response:
Dwyane, thank you for being our guest at Extended Stay America. We’re pleased to read that you had a pleasant stay with us and that you found us to be a fair price. We regret if you had got inconvenienced due to the noise. It was a pleasure to have you as our guest, and we hope to see you again soon. Sincerely, Hotel Management
Business response:
Sharron, thank you for rating your stay at Extended Stay America. Nothing is more important than your satisfaction, so we are delighted you gave us a perfect score. We appreciate your business and look forward to seeing you again soon. Sincerely, Hotel Management
Business response:
Kevin, we are pleased to see your stay was a great one and thanks for your 4-star rating. All of us at Extended Stay America, look forward to hosting you again soon. Sincerely, Hotel Management
Business response:
Thank you for your rating. We are glad your overall stay was pleasant. We hope you will give us another chance to exceed your expectations on a future visit. Sincerely, Hotel Management
Had to change rooms when I first got there because the room had stains everywhere! I believe the only reason prices are so high is because the rooms have a "kitchen area". Even in my new room, the tv had a line through it and the door handle broke off. I also didn't like that smoking and non smoking weren't sectioned off.
Business response:
Thank you for your review. Please accept our sincere apology for the difficulties you encountered with your room. We appreciate you bringing these issues to our attention and assure you that corrective measures have been taken. Our team's first priority is making sure that every guest has a comfortable stay, and this time we really missed the mark. We truly regret the inconvenience it caused. We hope you will consider and give us an opportunity to serve you in the near future. Sincerely, Hotel Management
Second stay wasn't so good My first stay was nice. The second stay was not so much. Had to unplug refrigerator because of the noise. Had to put the air-conditioned as cold as it would go because the condenser would sound like an explosion when it kicked on. The hallways were nasty. Trash everywhere like they had not been vacuumed since my last visit a month ago.
Business response:
James, thanks for returning back to us and evaluating your visit to our hotel. Although you had an overall pleasant stay, we apologize for the issues you had while in your room. Your feedback has been discussed with our housekeeping and maintenance teams in an effort to improve our service and facilities going ahead. We hope to have another chance so we can deliver you an exceptional experience. Sincerely, Hotel Management
Decent hotel for the money I stayed in this hotel over Easter weekend to visit my grandson and his parents for his baptism. It is an extended stay so it has a kitchenette, which was expected, but what was unexpected was that the suite (1 bedroom) has two full bathrooms!! I was very thankful for that since four of us were staying there. Now, the suite wasn't shiny and new, but it was clean, and that is really all I need. I plan to visit the Jacksonville area more often because of my grandson, and I will choose this hotel each... read more
Business response:
Julia, thank you for choosing our hotel while here to meet your grandson during the Easter Weekend. It felt good to know you were satisfied with our service along with the facilities and had an overall comfortable stay. We appreciate you for the review and hope you'll choose to stay with us in the near future. Sincerely, Hotel Management
Hotel was ok. It served is purpose. The beds were comfortable and the shower worked with plenty of hot water.. They had provided plenty of towel. The hotel could be cleaner and there was an unusual smell in the hallways.
Business response:
Thank you for choosing our hotel. We are glad that your overall stay was comfortable. However, we work hard to provide a clean environment, and we're sorry the smell compromised your experience. We will follow up on your concerns to ensure we are well poised to serve you better during your next visit. We hope to see you again soon. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Jacksonville - Baymeadows
How is Extended Stay America Select Suites - Jacksonville - Baymeadows rated?
Extended Stay America Select Suites - Jacksonville - Baymeadows has a 4.4 star rating with 1,140 reviews.
When is Extended Stay America Select Suites - Jacksonville - Baymeadows open?
Extended Stay America Select Suites - Jacksonville - Baymeadows is open now. It will close tomorrow at 12:00 a.m.