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Extended Stay America Select Suites - Jacksonville - North
- Hotels
- Jacksonville, FL
About this business
Location details
10520 Balmoral Circle West, Jacksonville, FL, 32218, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
I always stay here, but today they gave me a room with many cockroaches, I do not want to remember even in my wallet, they were there.
Business response:
Dear Erika, Thank you for being a returning guest and for sharing your concerns. We truly value your continued trust and are disheartened to learn that your recent visit did not meet your expectations. Please accept our sincere apologies for the discomfort you experienced. This does not reflect the standards we aim to uphold, and your comments have been shared with the relevant teams for immediate attention. We are committed to creating a significantly improved environment and hope you will consider giving us another opportu... read more
The room smell really bad and the light was broken
Business response:
Dear Ahmad, Thank you for taking the time to share your experience. We are grateful for your feedback and appreciate your choosing to stay with us. We regret to hear that certain aspects of your visit did not meet expectations and apologize for any inconvenience this may have caused. Please know that your comments have been shared with our team to help improve future stays. We hope to have the opportunity to welcome you back for a better experience. Sincerely, Hotel Management
Roaches in my bath tub.
Business response:
Dear Gary, Thank you for bringing this matter to our attention. We are truly sorry your experience did not meet expectations, and we understand how disappointing it must have been. Our team works hard to maintain a clean and welcoming environment, and we take all guest feedback seriously as part of our ongoing efforts to improve. We appreciate your comments and hope you'll consider giving us another opportunity to provide a more comfortable and pleasant stay in the future. Sincerely, Hotel Management
Walked into our room at 10 pm to over 40 cockroaches everywhere in the room.. we left immediately..
Business response:
Dear Jeff, We are genuinely sorry for the experience you had. What you encountered does not reflect the standards we aim to uphold, and we understand how unsettling that must have been. Please be assured that your feedback has been taken seriously and shared with our team for corrective action. We appreciate you bringing this to our attention and hope you’ll consider giving us another opportunity to provide the quality and comfort you expected. Sincerely, Hotel Management
The hotel had a strong odor when you enter. It was very off putting. There is also an $100 deposit if you're booking through 3rd party websites, like Expedia. This information should've advertised. Staff was not friendly.
Business response:
Dear Guest, Thank you for taking the time to share your feedback. We are truly sorry your experience was disappointing and that the atmosphere and service did not meet your expectations. We also regret any confusion regarding the deposit policy and understand how frustrating it can be when important details aren’t clearly communicated. Please know we are actively working to improve both our service standards and guest communication. We hope you'll consider returning for a more welcoming and pleasant stay. Sincerely, Hotel Ma... read more
Non-smoking room smelled like cigarette smoke, cockroaches everywhere in my room, and had to ask for a roll of toilet paper. Very basic room in a not so nice neighborhood.
Business response:
Dear Guest, Thank you for taking the time to share your experience. We are truly sorry to hear that your stay did not meet expectations, and we regret any discomfort you encountered. Your feedback is important and helps us focus on areas that need attention. We appreciate your remarks and are working to enhance the overall guest experience. We hope you'll consider giving us another opportunity to provide a more pleasant and welcoming visit. Sincerely, Hotel Management
Room was not clean and the sheets were not clean. I was charged in additional late fee for checking in late after coming in late for the airport.
Business response:
Dear Guest, Thank you for taking the time to share your feedback. We are sorry to hear that your stay did not meet expectations. As part of our policy, certain fees may apply for early check-in or late arrivals outside standard hours. We also regret any concerns regarding cleanliness during your visit. Providing a comfortable and welcoming environment is important to us, and your comments help us identify where we can improve. We appreciate your input and hope to welcome you back for a better experience in the future. Sincer... read more
everything
Business response:
Dear Guest,Thank you for taking the time to leave a review. We're sorry to hear that your visit did not meet your expectations. It's always our goal to ensure that each guest has a comfortable and positive experience, and we regret that we missed the mark during your stay. Your feedback is important to us, and we hope to welcome you back for an improved visit in the future.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Jacksonville - North
How is Extended Stay America Select Suites - Jacksonville - North rated?
Extended Stay America Select Suites - Jacksonville - North has a 3.2 star rating with 1,348 reviews.
When is Extended Stay America Select Suites - Jacksonville - North open?
Extended Stay America Select Suites - Jacksonville - North is open now. It will close tomorrow at 12:00 a.m.