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Extended Stay America Select Suites - Jacksonville - North
- Hotels
- Jacksonville, FL
About this business
Location details
10520 Balmoral Circle West, Jacksonville, FL, 32218, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
worst place to stay the guy that check me in had an attitude bed was broken when using the microwave to warm up food roaches emerge from all over the place. I kill about 4, Hotel is off I-95 so you hear traffic back n forth after 12 am
AWFUL! This was the most horrible experience I’ve ever had to deal with in a hotel! We arrive late and there as no one at the desk! Finally when she did come down from the 3rd floor (asleep) she was very rude! The entire place reeks of odor! Once we got up to our room my husband had to keep playing with light switch to even get the lights on! The noises coming from the other rooms and the hallways was so loud we maybe for an hour of sleep all night! As soon as day break came we got up and left!
Property is filthy. The room is filthy and smelled horrible.
Business response:
Dear Chris, Thank you for taking the time to share your feedback. We are glad you chose to stay with us, though we sincerely regret that your experience fell short of expectations. Please accept our apologies for the condition of your accommodations and the discomfort it caused. Your comments have been shared with our team as we work to raise our standards. We hope you'll consider returning so we may offer a much-improved visit. Sincerely, Hotel Management
Last minute booking while traveling, exhausted and needed to sleep. Hotel smelled so awful of canibis. Many unsavory people in parking lot. No attendant to check us in waited 45 min and no 1 helped us. We had to leave to get different hotel.
Business response:
Dear Kelli, Thank you for taking the time to share your experience. We sincerely apologize for the discomfort and frustration you encountered during your visit. We understand how important it is to feel secure and cared for, especially after a long day of travel. Your concerns are being taken seriously, and we are committed to addressing them with our team. We hope to provide you with a far better experience in the future. Sincerely, Hotel Management
I always stay here, but today they gave me a room with many cockroaches, I do not want to remember even in my wallet, they were there.
Business response:
Dear Erika, Thank you for being a returning guest and for sharing your concerns. We truly value your continued trust and are disheartened to learn that your recent visit did not meet your expectations. Please accept our sincere apologies for the discomfort you experienced. This does not reflect the standards we aim to uphold, and your comments have been shared with the relevant teams for immediate attention. We are committed to creating a significantly improved environment and hope you will consider giving us another opportu... read more
The room smell really bad and the light was broken
Business response:
Dear Ahmad, Thank you for taking the time to share your experience. We are grateful for your feedback and appreciate your choosing to stay with us. We regret to hear that certain aspects of your visit did not meet expectations and apologize for any inconvenience this may have caused. Please know that your comments have been shared with our team to help improve future stays. We hope to have the opportunity to welcome you back for a better experience. Sincerely, Hotel Management
Roaches in my bath tub.
Business response:
Dear Gary, Thank you for bringing this matter to our attention. We are truly sorry your experience did not meet expectations, and we understand how disappointing it must have been. Our team works hard to maintain a clean and welcoming environment, and we take all guest feedback seriously as part of our ongoing efforts to improve. We appreciate your comments and hope you'll consider giving us another opportunity to provide a more comfortable and pleasant stay in the future. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Jacksonville - North
How is Extended Stay America Select Suites - Jacksonville - North rated?
Extended Stay America Select Suites - Jacksonville - North has a 3.3 star rating with 1,426 reviews.
When is Extended Stay America Select Suites - Jacksonville - North open?
Extended Stay America Select Suites - Jacksonville - North is open now. It will close tomorrow at 12:00 a.m.