This profile has been claimed by the business owner or representative.
Extended Stay America Select Suites - Jacksonville - North
- Hotels
- Jacksonville, FL
About this business
Location details
10520 Balmoral Circle West, Jacksonville, FL, 32218, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
It was very convenient located, very close to where I was receiving my training, but the place was not very clean at all!!
Business response:
Dear Cesar, Thank you for your feedback. We’re glad to hear that our convenient location suited your needs during your training. However, we sincerely apologize for the cleanliness issues you encountered. Maintaining a clean environment is a priority for us, and we regret that we didn’t meet your expectations. We’ll be addressing this with our housekeeping team to ensure improvements. We appreciate your input and hope you’ll consider staying with us again in the future.Sincerely,Hotel Management
Roach infested and the customer service was horrible
Business response:
Dear Bonita, Thank you for your feedback. We sincerely apologize for the issues you experienced with cleanliness and customer service. This is not reflective of our standards, and we are taking immediate action to address the roach infestation and improve our service. Your comfort and satisfaction are our top priorities, and we regret that we did not meet your expectations. We appreciate your input and are committed to making necessary improvements for better experience in your future stay. Sincerely,Hotel Management
The floors were dirty. My feet were black after getting out of shower and walking to the bed. Website says weekly room cleaning but front desk says bi-weekly. No one is ever at front desk to respond to service requests and when you do call, they say they will add the request to the board. 2/3 days later, it is addressed. Also my phone was not operational in my room. So the front desk could not call to tell me when my room would be cleaned. I would not recommend this place to stay.
My t
Business response:
Dear Hilda, Thank you for taking the time to share your experience. We are sorry if we missed out on any essential opportunities to make your stay the seamless, memorable one you deserve. Please accept our sincere apologies for any issues you experienced. We hope you will consider giving us another chance to show you our devotion to delivering excellent hospitality for every guest.Sincerely,Hotel Management
Roaches. Bad infestation.
Business response:
Dear Guest, Thank you for the feedback regarding your stay in our hotel. We are sorry for the disturbances you reported and assure you we do everything possible to discourage their entrance to our hotel. Our pest control provider has serviced the hotel, and we will ensure procedures are being followed to prevent any future issues. We regret the frustrations you experienced, and we are grateful for your patience. We hope you will accept our apologies and consider staying with us again.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Jacksonville - North
How is Extended Stay America Select Suites - Jacksonville - North rated?
Extended Stay America Select Suites - Jacksonville - North has a 3.3 star rating with 1,426 reviews.
When is Extended Stay America Select Suites - Jacksonville - North open?
Extended Stay America Select Suites - Jacksonville - North is open now. It will close tomorrow at 12:00 a.m.