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Extended Stay America Select Suites - Jacksonville - North
- Hotels
- Jacksonville, FL
About this business
Location details
10520 Balmoral Circle West, Jacksonville, FL, 32218, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Roaches. Bad infestation.
Business response:
Dear Guest, Thank you for the feedback regarding your stay in our hotel. We are sorry for the disturbances you reported and assure you we do everything possible to discourage their entrance to our hotel. Our pest control provider has serviced the hotel, and we will ensure procedures are being followed to prevent any future issues. We regret the frustrations you experienced, and we are grateful for your patience. We hope you will accept our apologies and consider staying with us again.Sincerely,Hotel Management
I accidently locked myself out at 3 something in the morning. There was no one to assist with getting another key. I called customer service and was told I had to wait until the office opened at 9am. I had to sleep in my car until then. There's no security. No maint no front desk help after hours. I was afraid of beingraped and robbed so i just prayed until morning. The staff all seem extremely unhappy and they're not FRONT desk friendly at all, even the house keeper looks sad. They need their pay, benefits, or bonuses upgra... read more
Business response:
Dear antionette, Thank you for your feedback and for being our guest. Please accept our sincere apologies for not meeting your expectations. We strive to provide wonderful hospitality to our guests; therefore, we truly regret that this was not your experience. Your feedback is important to us, and we will use it to improve our services going forward. We are truly sorry and hope you will consider giving us a second chance.Sincerely,Hotel Management
The pay at the front was horribly rude and didn't like her job obviously and was rolling her eyes and the room was filthy. Had to wear my clothes to sleep in and wouldn't even use the bath to shower in. The vending machines were all broken and had to bring my own noodles and had no utensils even. Overall horrible experiences
Business response:
Dear Shannon, Thank you for choosing our hotel and sharing your review. We apologize for the inconvenience you experienced, and we take pride in delivering impeccable service. Your comments have been shared with the appropriate team members, and we are very grateful for your patience. We welcome another opportunity to show you the hospitality you should have received on this occasion. It was an honor hosting your visit, and we wish you all the best with your travels.Sincerely,Hotel Management
Roaches was very loud from 95 behind to motel has roaches and the front desk lady was extremely rude
Business response:
Dear April, Thank you for your recent stay and sharing your experience. We appreciate you taking time out of your day to let us know how we can improve, and we assure you we will do just that. We are committed to delivering excellent service and accommodations for all our guests. This type of feedback is not typical of the remarks we usually receive, so we sincerely apologize that you did not experience our team members at their best. Thanks again for your valuable feedback, and we hope you will give us another opportunity t... read more
Avoid like the plague Had to call manager twice to get someone to let me into the hotel. After waiting over 1 hour and still not in my room, gave up and slept in my truck. Never again
Business response:
Dear Kurt, Thank you for reviewing our hotel. Please accept our sincere apologies for not meeting your expectations. We strive to provide wonderful hospitality to all of our guests; therefore, we truly regret that this was not your experience. Your feedback is important to us, and we will use it to improve our services going forward. We hope you will allow us a second chance to restore your confidence in us.Sincerely,Hotel Management
Bad
Business response:
Dear Guilmar, On behalf of our entire team, we apologize for not meeting your expectations during your recent visit. Thank you for sharing your experience. We hope to have another chance to provide you with the outstanding hospitality you should receive every time you are our guest.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Jacksonville - North
How is Extended Stay America Select Suites - Jacksonville - North rated?
Extended Stay America Select Suites - Jacksonville - North has a 3.2 star rating with 1,348 reviews.
When is Extended Stay America Select Suites - Jacksonville - North open?
Extended Stay America Select Suites - Jacksonville - North is open now. It will close tomorrow at 12:00 a.m.