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Extended Stay America Select Suites - Jacksonville - North
- Hotels
- Jacksonville, FL
About this business
Location details
10520 Balmoral Circle West, Jacksonville, FL, 32218, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Walked into our room at 10 pm to over 40 cockroaches everywhere in the room.. we left immediately..
Business response:
Dear Jeff, We are genuinely sorry for the experience you had. What you encountered does not reflect the standards we aim to uphold, and we understand how unsettling that must have been. Please be assured that your feedback has been taken seriously and shared with our team for corrective action. We appreciate you bringing this to our attention and hope you’ll consider giving us another opportunity to provide the quality and comfort you expected. Sincerely, Hotel Management
The hotel had a strong odor when you enter. It was very off putting. There is also an $100 deposit if you're booking through 3rd party websites, like Expedia. This information should've advertised. Staff was not friendly.
Business response:
Dear Guest, Thank you for taking the time to share your feedback. We are truly sorry your experience was disappointing and that the atmosphere and service did not meet your expectations. We also regret any confusion regarding the deposit policy and understand how frustrating it can be when important details aren’t clearly communicated. Please know we are actively working to improve both our service standards and guest communication. We hope you'll consider returning for a more welcoming and pleasant stay. Sincerely, Hotel Ma... read more
Non-smoking room smelled like cigarette smoke, cockroaches everywhere in my room, and had to ask for a roll of toilet paper. Very basic room in a not so nice neighborhood.
Business response:
Dear Guest, Thank you for taking the time to share your experience. We are truly sorry to hear that your stay did not meet expectations, and we regret any discomfort you encountered. Your feedback is important and helps us focus on areas that need attention. We appreciate your remarks and are working to enhance the overall guest experience. We hope you'll consider giving us another opportunity to provide a more pleasant and welcoming visit. Sincerely, Hotel Management
Room was not clean and the sheets were not clean. I was charged in additional late fee for checking in late after coming in late for the airport.
Business response:
Dear Guest, Thank you for taking the time to share your feedback. We are sorry to hear that your stay did not meet expectations. As part of our policy, certain fees may apply for early check-in or late arrivals outside standard hours. We also regret any concerns regarding cleanliness during your visit. Providing a comfortable and welcoming environment is important to us, and your comments help us identify where we can improve. We appreciate your input and hope to welcome you back for a better experience in the future. Sincer... read more
everything
Business response:
Dear Guest,Thank you for taking the time to leave a review. We're sorry to hear that your visit did not meet your expectations. It's always our goal to ensure that each guest has a comfortable and positive experience, and we regret that we missed the mark during your stay. Your feedback is important to us, and we hope to welcome you back for an improved visit in the future.Sincerely,Hotel Management
Roaches , toilets won’t flush no night front desk help after 9pm or before 9am maintenance walks directly in on guest without an acknowledgement
Business response:
Dear Kiersten, Thank you for bringing this to our attention. We sincerely apologize for the issues you encountered during your stay. Cleanliness and guest privacy are top priorities, and it’s disappointing that we fell short. Your concerns regarding maintenance access and staff availability are being addressed to ensure a more positive experience for future guests. We value your feedback and hope to improve your perception. We hope to have the opportunity to make your next stay with us outstanding in every respect.Sincerely,... read more
This hotel has roaches. We didn't see them until middle of the night and we had no choice but to stay but we left real early. The property is not great and the people working were not that helpful.
Business response:
Dear Tonya, We want to express our gratitude for taking the time to share your recent experience at our hotel. Your feedback is important to us, and we genuinely apologize for any inconvenience you encountered during your stay. Our primary mission is to provide our guests with comfortable accommodations and great service by a warm, responsive team. We regret that your experience did not reflect this commitment. We hope to have the opportunity to welcome you back, as we are dedicated to delivering the flawless visit you deser... read more
Roaches everywhere this property is not fit for anyone to stay at. It is in a very sketchy area of town and it's just nasty. We could not stay there.
Business response:
Dear Pam, Please accept our apologies for not meeting your expectations during your visit. We want to reassure you we do everything possible to discourage the entrance of outside insects mentioned. Our pest control provider does service our hotel on a routine basis. However, we will address this with them to ensure they are doing everything to prevent any future issues. Furthermore, we are sorry for your concerns with the location of our property. We regret that these aspects led to your early departure. We hope you will con... read more
Frequently asked questions about Extended Stay America Select Suites - Jacksonville - North
How is Extended Stay America Select Suites - Jacksonville - North rated?
Extended Stay America Select Suites - Jacksonville - North has a 3.3 star rating with 1,426 reviews.
When is Extended Stay America Select Suites - Jacksonville - North open?
Extended Stay America Select Suites - Jacksonville - North is open now. It will close tomorrow at 12:00 a.m.