Extended Stay America Select Suites - Jacksonville - North

Business response:

Dear Kiersten, Thank you for bringing this to our attention. We sincerely apologize for the issues you encountered during your stay. Cleanliness and guest privacy are top priorities, and it’s disappointing that we fell short. Your concerns regarding maintenance access and staff availability are being addressed to ensure a more positive experience for future guests. We value your feedback and hope to improve your perception. We hope to have the opportunity to make your next stay with us outstanding in every respect.Sincerely,... read more

Business response:

Dear Tonya, We want to express our gratitude for taking the time to share your recent experience at our hotel. Your feedback is important to us, and we genuinely apologize for any inconvenience you encountered during your stay. Our primary mission is to provide our guests with comfortable accommodations and great service by a warm, responsive team. We regret that your experience did not reflect this commitment. We hope to have the opportunity to welcome you back, as we are dedicated to delivering the flawless visit you deser... read more

Business response:

Dear Pam, Please accept our apologies for not meeting your expectations during your visit. We want to reassure you we do everything possible to discourage the entrance of outside insects mentioned. Our pest control provider does service our hotel on a routine basis. However, we will address this with them to ensure they are doing everything to prevent any future issues. Furthermore, we are sorry for your concerns with the location of our property. We regret that these aspects led to your early departure. We hope you will con... read more

Business response:

Dear Mckenna,We sincerely apologize for the unacceptable conditions you encountered during your stay. Cleanliness and guest comfort are top priorities, and the issues described do not reflect the standards that should be maintained. Your concerns will be addressed with the team to ensure immediate improvements. We regret that your experience was disappointing and appreciate your feedback, as it helps identify areas that need attention.Sincerely,Hotel Management 

Business response:

Dear Dukins,Thank you for sharing your concerns about your recent stay. We genuinely regret that your experience did not meet your expectations. Our commitment is to provide a comfortable and welcoming environment for all our guests, and we understand how disappointing it can be when that goal is not met. We are actively addressing the issues you mentioned to ensure a higher standard of service and cleanliness in the future. Your feedback is invaluable in helping us improve, and we would appreciate the opportunity to welcome... read more

Business response:

Dear Ahmad,We sincerely apologize for the experience you encountered. Guest comfort and cleanliness are our top priorities, and we regret that we did not meet your expectations. Your concerns have been noted, and we are addressing these issues to ensure a better environment for all our guests. Thank you for bringing this to our attention, and we appreciate your feedback as we work to improve. We hope you consider giving us another opportunity in the future.Sincerely,Hotel Management 

Business response:

Dear Ivory,We appreciate you taking the time to share your experience. It’s great to know that our team made a positive impression, as providing welcoming service is something we strive for. However, we also recognize that your stay may not fully meet your expectations, and we are constantly working to enhance the guest experience. We are committed to prioritizing the comfort and satisfaction of our guests above all else. Therefore, we hope you will revisit us so we can show you the experience you deserve and that we are kno... read more

Business response:

Dear Melissa,We sincerely apologize for the unacceptable experience you encountered. The presence of pests is not in line with the standards we strive to maintain, and we take this matter very seriously. Please know that we are actively addressing the issue with professional pest control services to ensure a clean and comfortable environment for all guests. Your feedback is invaluable in helping us improve, and we truly regret the inconvenience caused. We hope you might consider giving us another chance in the future so we c... read more

Business response:

Dear Melissa,We sincerely apologize for the experience you had during your stay. A clean and comfortable environment is our top priority, and we regret that we did not meet those expectations. Your concerns about cleanliness and pest control are being taken seriously, and we will address them with our team to ensure immediate improvements. We truly appreciate your feedback, as it helps us enhance our services. Should you consider staying with us again, we would love the opportunity to provide you with a much better experienc... read more