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Extended Stay America Select Suites - Jacksonville - North
- Hotels
- Jacksonville, FL
About this business
Location details
10520 Balmoral Circle West, Jacksonville, FL, 32218, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Be cautious - not what it seems! This hotel is a complete dump. We would not have stayed if it hadn't been for the hurricane and nothing else was available. In fact, I'm not even sure it is a hotel because there are people living there. No smoking policy yet hallways and elevator smelled of pot. Room was supposed to have a microwave, but there was just a hole in the wall. They finally brought a microwave the second day. NOTHING is included and the listing on hotels.com doesn't mention that. Make sure you bring your own pots,... read more
Business response:
Dear Jonathan, We sincerely apologize for the unpleasant experience you had during your stay. It is unacceptable that your room did not meet your expectations and had issues with the amenities and upkeep, and we are addressing these concerns with our housekeeping and maintenance team immediately. Your feedback is invaluable to us, and we hope you will consider giving us another chance to provide a better stay in the future.Sincerely,Hotel Management
Awful
Business response:
Dear Trevor, Thank you for your feedback about your recent stay with us. We are disappointed to learn about your experience at our hotel. This is not the impression we like our guests to leave with. What you described is unacceptable, and we will address this appropriately. Please consider this an isolated incident and return for another stay. We would love the opportunity to provide you with the hospitality you should have experienced on this visit.Sincerely,Hotel Management
Bad check in experience, customer service was basically non-existent, called # on front desk, clerk came up with one eye closed, hair disheveled and saying: "I'm so tired" I wanted to say: "Why did you take this shift?". Water pressure in the shower was so weak, I heard someone snoring (through the wall) all night from the room next to mine. The website said breakfast included, but there was none, very disappointing experience :( I would give ZERO stars if possible.
Business response:
Dear Judith, It was disappointing to read that we did not meet your expectations, and we are truly sorry your stay was anything other than perfect. We are taking appropriate steps to ensure future guests do not encounter the same issues. This is not the impression we want our guests to leave with; allow us to check with our concerned team to know what went wrong. We hope you will accept our apologies and consider giving us another chance to show you the outstanding service that we typically provide.Sincerely,Hotel Management
It was very convenient located, very close to where I was receiving my training, but the place was not very clean at all!!
Business response:
Dear Cesar, Thank you for your feedback. We’re glad to hear that our convenient location suited your needs during your training. However, we sincerely apologize for the cleanliness issues you encountered. Maintaining a clean environment is a priority for us, and we regret that we didn’t meet your expectations. We’ll be addressing this with our housekeeping team to ensure improvements. We appreciate your input and hope you’ll consider staying with us again in the future.Sincerely,Hotel Management
Roach infested and the customer service was horrible
Business response:
Dear Bonita, Thank you for your feedback. We sincerely apologize for the issues you experienced with cleanliness and customer service. This is not reflective of our standards, and we are taking immediate action to address the roach infestation and improve our service. Your comfort and satisfaction are our top priorities, and we regret that we did not meet your expectations. We appreciate your input and are committed to making necessary improvements for better experience in your future stay. Sincerely,Hotel Management
The floors were dirty. My feet were black after getting out of shower and walking to the bed. Website says weekly room cleaning but front desk says bi-weekly. No one is ever at front desk to respond to service requests and when you do call, they say they will add the request to the board. 2/3 days later, it is addressed. Also my phone was not operational in my room. So the front desk could not call to tell me when my room would be cleaned. I would not recommend this place to stay.
My t
Business response:
Dear Hilda, Thank you for taking the time to share your experience. We are sorry if we missed out on any essential opportunities to make your stay the seamless, memorable one you deserve. Please accept our sincere apologies for any issues you experienced. We hope you will consider giving us another chance to show you our devotion to delivering excellent hospitality for every guest.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Jacksonville - North
How is Extended Stay America Select Suites - Jacksonville - North rated?
Extended Stay America Select Suites - Jacksonville - North has a 3.2 star rating with 1,348 reviews.
When is Extended Stay America Select Suites - Jacksonville - North open?
Extended Stay America Select Suites - Jacksonville - North is open now. It will close tomorrow at 12:00 a.m.