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Extended Stay America Select Suites - Jacksonville - North
- Hotels
- Jacksonville, FL
About this business
Location details
10520 Balmoral Circle West, Jacksonville, FL, 32218, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Worst hotel experience ever Horrible experience,by far the worst hotel I have ever been to. The hallway smells of urine and feces as well as roaches crawling around the room and no clean bath cloths
Business response:
Dear Bernice, Thank you for sharing your feedback. We sincerely apologize for the negative experience you had during your stay. This is not the standard we strive to uphold, and we understand your frustration. Please know that your concerns regarding cleanliness and maintenance are being taken seriously, and we are addressing these issues with our team. We genuinely appreciate your feedback, as it helps us improve. We hope you will consider giving us another opportunity in the future to provide you with a more pleasant exper... read more
Property was horrible. There were roaches and bed bugs all over the room, three other guests made the same statement about theirs, very poor location. Do not book here! We have requested a refund from Expedia.
Business response:
Dear Dion, Thank you for taking the time to share your feedback. Please accept our apologies for the issue you encountered during your stay. This is far from the standard of cleanliness and comfort we strive to provide, and we take your concerns very seriously. We are immediately addressing this matter with our pest control provider to ensure that such an issue is resolved and prevented moving forward. Your comfort and well-being are our top priorities, and we regret that this aspect of your stay fell short. Thank you again ... read more
Unfriendly front dest.
Business response:
Dear Tahir, Thank you for taking the time to leave a review; we appreciate your feedback. Please accept our apologies for the lack of attentiveness you encountered at our front desk. We know a first impression is essential, and what you experience is not typical. Should your travels bring you back to the city, we would welcome the opportunity to have you stay with us again and receive a much warmer welcome along with our outstanding hospitality.Sincerely,Hotel Management
So many roaches, we didn’t even stay the night. we checked out a few hours after checking in, i would not recommend to anyone. will be calling for a refund, it was unacceptable and extremely disgusting
Business response:
Dear Lizzie, Thank you for sharing your experience. Your feedback is very important to us, as it will assist us in improving our guest experience. We will take the necessary steps to ensure this does not occur in the future.Sincerely,Hotel Management
There is no breakfast like it says and no breakfast to go bags...easy to get to 67 for a night so not bad 15 mins to cruise port.
Business response:
Dear Michele, We apologize for the lack of breakfast options and any confusion regarding our offerings. Your comments are important to us, and we will work to improve this aspect of our service. On a positive note, we’re glad to hear our location was convenient for your needs. We appreciate your understanding and hope to have the opportunity to make your next stay with us outstanding in every respect.Sincerely,Hotel Management
Be cautious - not what it seems! This hotel is a complete dump. We would not have stayed if it hadn't been for the hurricane and nothing else was available. In fact, I'm not even sure it is a hotel because there are people living there. No smoking policy yet hallways and elevator smelled of pot. Room was supposed to have a microwave, but there was just a hole in the wall. They finally brought a microwave the second day. NOTHING is included and the listing on hotels.com doesn't mention that. Make sure you bring your own pots,... read more
Business response:
Dear Jonathan, We sincerely apologize for the unpleasant experience you had during your stay. It is unacceptable that your room did not meet your expectations and had issues with the amenities and upkeep, and we are addressing these concerns with our housekeeping and maintenance team immediately. Your feedback is invaluable to us, and we hope you will consider giving us another chance to provide a better stay in the future.Sincerely,Hotel Management
Awful
Business response:
Dear Trevor, Thank you for your feedback about your recent stay with us. We are disappointed to learn about your experience at our hotel. This is not the impression we like our guests to leave with. What you described is unacceptable, and we will address this appropriately. Please consider this an isolated incident and return for another stay. We would love the opportunity to provide you with the hospitality you should have experienced on this visit.Sincerely,Hotel Management
Bad check in experience, customer service was basically non-existent, called # on front desk, clerk came up with one eye closed, hair disheveled and saying: "I'm so tired" I wanted to say: "Why did you take this shift?". Water pressure in the shower was so weak, I heard someone snoring (through the wall) all night from the room next to mine. The website said breakfast included, but there was none, very disappointing experience :( I would give ZERO stars if possible.
Business response:
Dear Judith, It was disappointing to read that we did not meet your expectations, and we are truly sorry your stay was anything other than perfect. We are taking appropriate steps to ensure future guests do not encounter the same issues. This is not the impression we want our guests to leave with; allow us to check with our concerned team to know what went wrong. We hope you will accept our apologies and consider giving us another chance to show you the outstanding service that we typically provide.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Jacksonville - North
How is Extended Stay America Select Suites - Jacksonville - North rated?
Extended Stay America Select Suites - Jacksonville - North has a 3.3 star rating with 1,426 reviews.
When is Extended Stay America Select Suites - Jacksonville - North open?
Extended Stay America Select Suites - Jacksonville - North is open now. It will close tomorrow at 12:00 a.m.