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Extended Stay America Select Suites - Jacksonville - North
- Hotels
- Jacksonville, FL
About this business
Location details
10520 Balmoral Circle West, Jacksonville, FL, 32218, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The worst hotel I’ve ever stayed at in my life. I’ve never seen so many bugs. There was blood on the cabinet in the kitchen. Thought about leaving and sleeping in the car. Honestly I should have. Would never recommend this place or brand again.
Business response:
Dear Mckenna,We sincerely apologize for the unacceptable conditions you encountered during your stay. Cleanliness and guest comfort are top priorities, and the issues described do not reflect the standards that should be maintained. Your concerns will be addressed with the team to ensure immediate improvements. We regret that your experience was disappointing and appreciate your feedback, as it helps identify areas that need attention.Sincerely,Hotel Management
Never again The stay was horrible, my room was infested and the service was below average compared for the money they charged
Business response:
Dear Dukins,Thank you for sharing your concerns about your recent stay. We genuinely regret that your experience did not meet your expectations. Our commitment is to provide a comfortable and welcoming environment for all our guests, and we understand how disappointing it can be when that goal is not met. We are actively addressing the issues you mentioned to ensure a higher standard of service and cleanliness in the future. Your feedback is invaluable in helping us improve, and we would appreciate the opportunity to welcome... read more
We couldn’t stay here, rooms are full of bags and cockroach,
Business response:
Dear Ahmad,We sincerely apologize for the experience you encountered. Guest comfort and cleanliness are our top priorities, and we regret that we did not meet your expectations. Your concerns have been noted, and we are addressing these issues to ensure a better environment for all our guests. Thank you for bringing this to our attention, and we appreciate your feedback as we work to improve. We hope you consider giving us another opportunity in the future.Sincerely,Hotel Management
The worker's was nice
Business response:
Dear Ivory,We appreciate you taking the time to share your experience. It’s great to know that our team made a positive impression, as providing welcoming service is something we strive for. However, we also recognize that your stay may not fully meet your expectations, and we are constantly working to enhance the guest experience. We are committed to prioritizing the comfort and satisfaction of our guests above all else. Therefore, we hope you will revisit us so we can show you the experience you deserve and that we are kno... read more
Roaches!!! Roaches everywhere. I have picture of roaches crawling on the walls.
Business response:
Dear Melissa,We sincerely apologize for the unacceptable experience you encountered. The presence of pests is not in line with the standards we strive to maintain, and we take this matter very seriously. Please know that we are actively addressing the issue with professional pest control services to ensure a clean and comfortable environment for all guests. Your feedback is invaluable in helping us improve, and we truly regret the inconvenience caused. We hope you might consider giving us another chance in the future so we c... read more
Roach motel!! They have a serious problem with roaches, on walls and coming out of the outlets. Hotel is dirty, room was not clean at arrival.
Business response:
Dear Melissa,We sincerely apologize for the experience you had during your stay. A clean and comfortable environment is our top priority, and we regret that we did not meet those expectations. Your concerns about cleanliness and pest control are being taken seriously, and we will address them with our team to ensure immediate improvements. We truly appreciate your feedback, as it helps us enhance our services. Should you consider staying with us again, we would love the opportunity to provide you with a much better experienc... read more
Let me start by saying that the staff is very nice they accommodated us with an early unexpected check-in and they were very sweet however the area around here is probably one of the worst areas I've ever been to there were several hotels that were torn down and there's empty dilapidated parking lots and medical building on all sides of you the road to pull down to get to this hotel looks like you're pulling into a forgotten world there are very very sketchy people who go in and out of the hotel at all hours of the night the... read more
Business response:
Dear Patricia,Thank you for taking the time to share your experience. While we are pleased to hear that our staff provided kind and accommodating service, we sincerely regret that other aspects of your stay did not meet expectations. We understand how important a welcoming environment is, and we apologize if the surrounding area and hotel conditions made you feel uncomfortable. Your concerns regarding cleanliness and maintenance are being taken seriously, and we will work with our team to ensure improvements are made. Guest ... read more
This place was noisy. Doors slamming all night. People screaming, roaches on the wall. No carpet. My bed was on a metal frame. Cops in the parking lot. At one point I thought I heard gun shots .
Business response:
Dear David,Thank you for sharing your feedback. We deeply regret that your experience was disrupted by noise and other concerns. We understand how important a peaceful and clean environment is, and your comments are valuable in helping us improve. We take all feedback seriously and will work to address these issues to provide a more comfortable stay for future guests. Your experience is appreciated, and we hope to have the opportunity to welcome you back for a more enjoyable visit.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Jacksonville - North
How is Extended Stay America Select Suites - Jacksonville - North rated?
Extended Stay America Select Suites - Jacksonville - North has a 3.3 star rating with 1,426 reviews.
When is Extended Stay America Select Suites - Jacksonville - North open?
Extended Stay America Select Suites - Jacksonville - North is open now. It will close tomorrow at 12:00 a.m.