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Extended Stay America Select Suites - Jacksonville - North
- Hotels
- Jacksonville, FL
About this business
Location details
10520 Balmoral Circle West, Jacksonville, FL, 32218, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Let me start by saying that the staff is very nice they accommodated us with an early unexpected check-in and they were very sweet however the area around here is probably one of the worst areas I've ever been to there were several hotels that were torn down and there's empty dilapidated parking lots and medical building on all sides of you the road to pull down to get to this hotel looks like you're pulling into a forgotten world there are very very sketchy people who go in and out of the hotel at all hours of the night the... read more
Business response:
Dear Patricia,Thank you for taking the time to share your experience. While we are pleased to hear that our staff provided kind and accommodating service, we sincerely regret that other aspects of your stay did not meet expectations. We understand how important a welcoming environment is, and we apologize if the surrounding area and hotel conditions made you feel uncomfortable. Your concerns regarding cleanliness and maintenance are being taken seriously, and we will work with our team to ensure improvements are made. Guest ... read more
This place was noisy. Doors slamming all night. People screaming, roaches on the wall. No carpet. My bed was on a metal frame. Cops in the parking lot. At one point I thought I heard gun shots .
Business response:
Dear David,Thank you for sharing your feedback. We deeply regret that your experience was disrupted by noise and other concerns. We understand how important a peaceful and clean environment is, and your comments are valuable in helping us improve. We take all feedback seriously and will work to address these issues to provide a more comfortable stay for future guests. Your experience is appreciated, and we hope to have the opportunity to welcome you back for a more enjoyable visit.Sincerely,Hotel Management
Worst hotel experience ever Horrible experience,by far the worst hotel I have ever been to. The hallway smells of urine and feces as well as roaches crawling around the room and no clean bath cloths
Business response:
Dear Bernice, Thank you for sharing your feedback. We sincerely apologize for the negative experience you had during your stay. This is not the standard we strive to uphold, and we understand your frustration. Please know that your concerns regarding cleanliness and maintenance are being taken seriously, and we are addressing these issues with our team. We genuinely appreciate your feedback, as it helps us improve. We hope you will consider giving us another opportunity in the future to provide you with a more pleasant exper... read more
Property was horrible. There were roaches and bed bugs all over the room, three other guests made the same statement about theirs, very poor location. Do not book here! We have requested a refund from Expedia.
Business response:
Dear Dion, Thank you for taking the time to share your feedback. Please accept our apologies for the issue you encountered during your stay. This is far from the standard of cleanliness and comfort we strive to provide, and we take your concerns very seriously. We are immediately addressing this matter with our pest control provider to ensure that such an issue is resolved and prevented moving forward. Your comfort and well-being are our top priorities, and we regret that this aspect of your stay fell short. Thank you again ... read more
Unfriendly front dest.
Business response:
Dear Tahir, Thank you for taking the time to leave a review; we appreciate your feedback. Please accept our apologies for the lack of attentiveness you encountered at our front desk. We know a first impression is essential, and what you experience is not typical. Should your travels bring you back to the city, we would welcome the opportunity to have you stay with us again and receive a much warmer welcome along with our outstanding hospitality.Sincerely,Hotel Management
So many roaches, we didn’t even stay the night. we checked out a few hours after checking in, i would not recommend to anyone. will be calling for a refund, it was unacceptable and extremely disgusting
Business response:
Dear Lizzie, Thank you for sharing your experience. Your feedback is very important to us, as it will assist us in improving our guest experience. We will take the necessary steps to ensure this does not occur in the future.Sincerely,Hotel Management
There is no breakfast like it says and no breakfast to go bags...easy to get to 67 for a night so not bad 15 mins to cruise port.
Business response:
Dear Michele, We apologize for the lack of breakfast options and any confusion regarding our offerings. Your comments are important to us, and we will work to improve this aspect of our service. On a positive note, we’re glad to hear our location was convenient for your needs. We appreciate your understanding and hope to have the opportunity to make your next stay with us outstanding in every respect.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Jacksonville - North
How is Extended Stay America Select Suites - Jacksonville - North rated?
Extended Stay America Select Suites - Jacksonville - North has a 3.2 star rating with 1,348 reviews.
When is Extended Stay America Select Suites - Jacksonville - North open?
Extended Stay America Select Suites - Jacksonville - North is open now. It will close tomorrow at 12:00 a.m.