This profile has been claimed by the business owner or representative.
Extended Stay America Select Suites - Jacksonville - North
- Hotels
- Jacksonville, FL
About this business
Location details
10520 Balmoral Circle West, Jacksonville, FL, 32218, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
I didn't realize this hotel was as far from job site as it was. I booked this Value Place for comforts of home after Value Place at Dames Pointe Crossing said our room had bed bugs, adult bed bugs. When I booked this hotel I was already upset cause other place would not give us another,nor would they allows to stay after our week was up. So needless to say get to this Value Place realize how far from job it was didn't feel safe at this location, so I talked to management about my concerns. Yes I paid for a week. Yes they did... read more
Business response:
The Value Place team deeply apologizes for your negative experience during your stay with us. The issues you have mentioned will be addressed and handled. It is our mission to provide our guest with a positive experience, and in your case, we are deeply sorry that you were not pleased. We wish you the best.
Roaches at night
Business response:
We apologize for finding insects in the room. The room and the rest of the hotel will continue to be monitored for any infestation problems. Thank you for letting us know where we can improve. We hope you will give us an opportunity to serve you again in the future.
Will not be staying here again
Business response:
We apologize for your negative experience during your stay at Value Place. Thank you for letting us know. We wish you the best in your future travels.
I could not sleep because all I heard is a baby crying and people standing outside talking by my window. I got up every 5 minutes to check on my car because people were outside walking around and drinking in the parking lot. I didn't feel safe or comfortable so I packed my bags and left. I ended up leaving and going to another hotel which cost me another $70.00. The next day I went back and told the desk clerk what happened and she said and did nothing. I wasted my time and money on this place.
Business response:
We apologize for the inconveniences you experienced with the noise level during your stay. We have spoken with the property to help maintain an acceptable noise level, especially during the later hours of the day. Thank you for sharing your insight with us so we can continue to work on the guests experience. We hope you will consider staying with us again in the future.
Never again Room was filthy horrible stay no soap only two towels it was terrible an your front desk closes down like you're in a riot town .
Business response:
Thank you for taking the time to send us your comments about your stay with us. We are sorry it didn’t live up to your expectations. We will be contacting the hotel to address the issues you mentioned. We wish you the best in your future travels and hope you will give us another try.
There were roaches is our room. It was gross and uncomfortable.
Business response:
Thank you for bringing this to our attention. We will monitor and treat any insects that are found. We apologize for any inconveniences this caused during your stay. Thank you for choosing Value Place.
Roach Motel.... The hotel is roach infested and we checked out early because we were tired of fighting with all of the bugs. It could be a nice place to stay once bombed/exterminated for pest.
Business response:
We strive to provide a clean, comfortable, and welcoming environment for our guests. We apologize your stay did not meet your expectations. We will look into everything you’ve brought to our attention and wish you the best.
Horrible is not enough to begin to say! Guess it's true that you get what you pay for. We thought as long as we could lay our heads in a comfortable and clean place, we wouldn't mind giving up all the amenities. Completely wrong! First we had to wait over 20 minutes to be able to finally get someone to check us in (we were the only people in line) because after 7 they close their window. After completely being exhausted, we headed up to our room to only find pubic hair in the corners, dead roaches in every area possible (cab... read more
Business response:
We apologize your stay did not meet your standards. Thank you for sharing your experience with us. The issues you mentioned will be addressed immediately. We take all guest feedback seriously. Thank you again and we wish you the best.
Curso de ética de ética profesional. Necesitan cortesía, amabilidad con el cliente y estudiar un curso de ética profesional. El cliente siempre tiene la razón y merece ser escuchado y respetado. Cliente no satisfecho.
Business response:
We apologize for the negative experience you had during your stay. We have spoken to the property so the issue of customer service can be worked on. Thank you for your feedback. We wish you the best.
Frequently asked questions about Extended Stay America Select Suites - Jacksonville - North
How is Extended Stay America Select Suites - Jacksonville - North rated?
Extended Stay America Select Suites - Jacksonville - North has a 3.3 star rating with 1,505 reviews.
When is Extended Stay America Select Suites - Jacksonville - North open?
Extended Stay America Select Suites - Jacksonville - North is open now. It will close tomorrow at 12:00 a.m.