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Extended Stay America Select Suites - Jacksonville - North
- Hotels
- Jacksonville, FL
About this business
Location details
10520 Balmoral Circle West, Jacksonville, FL, 32218, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Stayed here the night before our family cruise. Horrible experience. Waited 30 mins to be checked in by someone that wouldn't raise the window more than an inch. Room was not clean. A/C didn't work. We will never stay here again.
Business response:
Dear Valued Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, Regina
Horrible... no service... smells of marijuana... Floors were filthy. No one on site at 8:10 pm to give us clean towels or toilet paper. Entire 2nd floor reeked of marijuana SO BAD but again, no one on site to report it to until the next morning... which was made worse as my son was with me. Smell was so strong and disgusting, caused headaches and was just plain gross.
Business response:
Dear Guest, I apologize that your stay with was less than par. This is not the typical experience that are guests have. Sincerely, Regina
No pool or dishes one can use for the kitchen must buy your own....never would've stayed if I knew about that..my kids wanted to get in the pool that wasn't there
Business response:
Good Morning, I apologize that we did not meet your standards. My sincerest apologies, Regina
Avoid this hotel!!! I have stayed at this hotel numerous times and this stay was by far the worst. I had to wait 45 minutes for a suitable room. When I got inside the room, I realized the room wasn't clean. It took an hour to clean it myself. I stayed for 1 week and they gave me 1 trash bag per trash can. When I requested more at the desk, I was given 3. I later noticed I was charged 10 dollars for the bags. This property has a huge problem with cockroaches! I had to purchase a can of Raid, and I used the entire can for this... read more
Business response:
We would like to apologize for any and all inconveniences you experienced during your recent stay with us. I will be sure to remind all staff to be attentive to issues and be sure they are resolved immediately. Thank you for sharing your experience with us.
Gross As soon as i walk in i see two roaches come from under the bed i kill them. I go shower and get clean and sit on the bed it's as hard as a brick, the walls are so thin you can hear the person next to you conversation in their room, people stomping around upstairs the front desk isn't even open late at night in case we need something. I just try to ignore all of this and go to bed so i can wake up in the morning and leave. I couldn't sleep because i'm thinking there is roaches crawling everywhere and sure enough when i ... read more
Business response:
Thank you for taking the time to send us your comments about your stay with us. We are sorry it didn’t live up to your expectations. We will be contacting the hotel to address the issues you mentioned. We wish you the best in your future travels and hope you will give us another try.
Low price. Not clean. you get what you pay for. We arrived late. 1230am. The front desk roll down door was closed. A note on the door gave a number to call for service. I gave my name and said I had a reservation. She said she would be at the desk in a few minutes. After about 5 minutes I saw a lady walk by the key access door to the hotel hallway. She entered the front desk area. She was dressed in sweat pants and a hoodie. She opened the roll up door about 12 inches and asked for ID. No greeting whatsoever. I gave her my I... read more
Business response:
We're sorry to hear about your check-in woes. The risk of us not having a 24-hour front desk is that late-night arrivals can often be frustrating for the guest. We've followed up with the property and they are going to speak with the overnight attendant. Please keep us posted if there is more we can do for you.
TERRIBLE HOTEL Disgusting. Hotel room had dirty sheets with that smelled like cologne from the last guest. Room was supposed to be non-smoking but had terrible cigarette smell. Manager Regina promised a $40 discount for the dirty sheets, still haven't received discount. Called the day of checkout to speak to Regina (Manager), some male representative answered and had a horrible attitude. Type of ppl that walked in and out of the hotel were literally bums, hookers. TERRIBLE HOTEL. .. welp that is all lol
Business response:
I am very sorry we couldn't accommodate your needs. Thank you for taking the time to leave us a review, we really appreciate it!
Carelessness I requested a non smoking room but I was not given one, even after 3 days they said that the had none abailable
Business response:
Thank you for providing us with this useful feedback. We have shared your comments with the appropriate departments so that we can continue striving to create exceptional stays for future guests. Thank you again for staying with us and we look forward to welcoming you back.
Nasty hotel Absolutely horrible... roaches in the room and huge bugs on the walls. My child was terrified
Frequently asked questions about Extended Stay America Select Suites - Jacksonville - North
How is Extended Stay America Select Suites - Jacksonville - North rated?
Extended Stay America Select Suites - Jacksonville - North has a 3.3 star rating with 1,426 reviews.
When is Extended Stay America Select Suites - Jacksonville - North open?
Extended Stay America Select Suites - Jacksonville - North is open now. It will close tomorrow at 12:00 a.m.