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Extended Stay America Select Suites - Jacksonville - Salisbury Rd. - Southpoint
- Hotels
- Jacksonville, FL
About this business
Location details
4693 Salisbury Rd., Jacksonville, FL, 32256, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Room review Air worked great, I like it cold. Room looked nice, you could see a few things with a little rust on [shower curtin bar and refrig sink side.] The tile floor needed to be moped better. This is not the first time at this brand hotel. Do the white sock [white washcloth test, scuff floor with washcloth under your shoe] Overall I have used extended stay 2-3x a year for past 10 yrs and keep going back. Cant beat the price.
Business response:
Kirk, thank you for being loyal to our brand. Although you had an overall pleasant stay with us and were happy with our affordable rates, we are sorry if you had any inconvenience. Your feedback has been discussed with our housekeeping team, and we have asked them to be more diligent going forward. We hope the positive aspects of your visit will bring you all back to us for a much better experience. Sincerely, Hotel Management
We liked how Quiet the area was and how nice the customer service was. What we did not like was that the hallways and the bedroom had an smell to it and couldn’t find out what it was. We would stay again if needed.
Business response:
Debra, thank you for choosing Extended Stay America. We are glad to know you had a peaceful stay with us and liked our courteous associates. Also, your comment has been discussed with our housekeeping team, and we have asked them to deep clean the areas to remove the unpleasant smell. We appreciate your business and look forward to welcoming you back soon. Sincerely, Hotel Management
Pull out bed extremely uncomfortable. You could feel the springs. I had to give my kids the bed and I slept on the pull out couch. Hot water didn't work in our room and they has no rooms available to switch us
Business response:
Thank you for staying at our hotel. We are sorry for the discomfort you had with the mattress and regret we were unable to resolve this problem. We value our guests’ feedback so we have taken note of your feedback and have shared it with the appropriate team so that our future guests’ not encounter a similar issue. We appreciate your business and hope to have an opportunity of hosting you again in the future. Sincerely, Hotel Management
Todo bien , la atención normal , el lugar limpio ,
Business response:
Thank you for staying at Extended Stay America and leaving a review of your experience here. It is a pleasure to know you loved everything we have to offer and that our well-kept property met all of your expectations for a perfect stay. Your comments are highly appreciated, and we look forward to serving you again soon. Sincerely, Hotel Management
Meeting some of the staff and especially talking to Suzanne she was very helpful with my stay.
Business response:
Marilyn, thank you for your review filled with so many kind comments! We are thrilled to read you had a great stay with us at Extended Stay America. Thank you for mentioning our staff, especially Suzanne. She is a true asset to our team, and we will be sure to share your compliments. We appreciate your business and look forward to seeing you again soon! Sincerely, Hotel Management
Disappointing We complained about the shower and the toilet. They said they were going to get the maintenance man to come fix it. He didn’t. We ask for another room and we didn’t get that either. Will never stay there again.
Business response:
Thank you for your review. We are sorry for the maintenance issues in your suite, and we were unable to resolve it to your satisfaction. Your feedback will be shared with the appropriate team to prevent such problems from occurring in the future. We appreciate your comments and hope to have another chance to prove ourselves. Sincerely, Hotel Management
Nice area rooms were good but entrance and main lobby had a lingering bad odor
Business response:
Thank you for choosing us. Although you had an overall pleasant stay, we apologize for the inconvenience you had. Your feedback concerning the odor issue is discussed with the appropriate team to do a deep cleaning of the lobby. Please give us a chance to regain your trust and earn your highest marks in the near future. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Jacksonville - Salisbury Rd. - Southpoint
How is Extended Stay America Select Suites - Jacksonville - Salisbury Rd. - Southpoint rated?
Extended Stay America Select Suites - Jacksonville - Salisbury Rd. - Southpoint has a 4.4 star rating with 1,242 reviews.
When is Extended Stay America Select Suites - Jacksonville - Salisbury Rd. - Southpoint open?
Extended Stay America Select Suites - Jacksonville - Salisbury Rd. - Southpoint is open now. It will close tomorrow at 12:00 a.m.